can i claim the admin fee from catalogues

essex_girl

Have been stung with some catalogue charges and wondered if it is possible to question these or claim them back. Any advice appreciated.

Obukit

Yes. See this thread: - http://forums.moneysavingexpert.com/showthread.html?t=353913

Good luck reclaiming them!

Oliver27

They charged me £12 on this months statement for a late payment fee
from Jan.

but the funny bit is, I was in credit on the January statement and it said
minimum payment due £0.00 , I called them up and she spotted it was a error
and refunded the charge

I just advise you to regularly check your statement even if you dont owe them anything.

scotty1971

anyone had any luck claiming there charges back from littlewoods catalogue?

natweststaffmember

scotty1971 wrote: »

anyone had any luck claiming there charges back from littlewoods catalogue?

People have done so start the process.

Emma_South

I want to reclaim chargers from littlewoods direct, I made a payment that they had asked for of £6, not much I know but 2 weeks later i got a letter saying that they had charged me £15 for not paying, i spoke to them 4 times and the last person was very rude, saying that that was what happened if i didn't pay the payment even though i was telling her that i had, not only that i was told not to pay anything else until it was sorted and they have now charged me again, £30 for sod all, what do i do, the £6 came out of my account and is on my statement but they say that they can't trace it:mad:

bluehammer

I too have had problems with Littlewoods recently, they " Dissaperaed " my

Commission it just vanished from my " new look " statement when I queried this I was told you only received commission on payments over £20,00
am still argueing over this from Nov, 08

Told them I have been a customer for 15 years and never had a missed payment, have a credit limit of £5,400 and have spent thousands of pounds over the years, especially when I had customers, buying through me,

It seemed to go to pot about 4 years ago when the Barclay Brothers
took charge I used to love shopping with Littlewoods, but they have gone too pot.

natweststaffmember

Emma_South wrote: »

I want to reclaim chargers from littlewoods direct, I made a payment that they had asked for of £6, not much I know but 2 weeks later i got a letter saying that they had charged me £15 for not paying, i spoke to them 4 times and the last person was very rude, saying that that was what happened if i didn't pay the payment even though i was telling her that i had, not only that i was told not to pay anything else until it was sorted and they have now charged me again, £30 for sod all, what do i do, the £6 came out of my account and is on my statement but they say that they can't trace it:mad:

I think you need to ask your bank to trace the payment. Ask your bank for the reference number to the payment to begin with(is it a DD or Standing order?). If it is a mistake Littlewoods have to refund any charges they have put on your account as a result of an error.

georgia0304

Hi,

I have written a letter to littlewoods (shopdirect) asking for my charges to be reinbursed plus interest. They have written back saying they need time to investigate my claim. What should I do? Has anyone else had this problem?

Any help would be appreciated

thanks in adavnce

esmerellda

They have 8 weeks to investigate and give you a final response.