can i claim the admin fee from catalogues

Orford

In exactly the same way as claiming late payment charges on credit cards. See here:
http://www.moneysavingexpert.com/reclaim/credit-card-charges

Leedash

will they see it as a joke as my pyment was late,even though im a regular payer

firemeup

Hiya, I am now going through all my catalogue statements in preperation for reclaiming the charges. Does anyone know the mailing address for littlewoodsdirect, littlewoods and additions direct plz?

Thanx in advance

FUDGEBIRD2009

Hiya

I sent Addiditons Direct an email yesterday asking them to send me Statements for the past 6 years to my Billing Address on file. They called me last night at 9.45pm saying that they wanted to let me know that there's a charge of 4.50GBP per Statement, and that If I'm asking for Statements going back 6 years, that its going to be expensive. I challenged them about this, and also mentioned that if I do it officially under the 'Data Protection Act 1998 Subject Access Request' then I should only pay 10.00GBP. She comletely dismissed this, and repeated that its 4.50GBP per Statement. She also asked me the reason for wanting the Statements in which I replied that I'm going through my finances.

End result, I'm not going to receive any Statements, but I am going to send them the 'Access Request' letter and a 10.00GBP cheque.

Has anyone else had any problems in getting Statements from them?

claire1234

hiya,

can anyone help explain to me how to go down the FOS route?
l`woods sent a letter basically saying they wont be refunding any charges,
help plz!

thanks guys

WELSH-DRAGON_2

WELSH-DRAGON wrote: »

I've written to Ace and sent a list of all the charges and am awaiting their reply

welshy x

Got a reply yesterday they sent me the amount back in charges plus interest which came to £156ish which they rounded up to £160 worth of gift vouchers will now write to them requesting a cheque as previous MSE members have done

But I think that's a good result so far :beer:

Welshy x

scotty1971

sorry,but can anyone tell me what charges you are claiming,i have a littlewoods catalouge,is it anything to do with the £12 late fee they charge you?

claire1234

hiya,
its a littlewoods catalog £12 fees,

thanks,

scotty1971

if you ask them for your previous statements,will they send them to you,and how far back will they go?
thanks

claire1234

yeah if you send a letter asking for the statements they will and charge £10,
they sent mine for the past 8ish years but you can only claim about 6 years,

hth