can i claim the admin fee from catalogues

Orford

I said to him that they could be reclaimed in the same way as the bank charges claims and he said they couldnt.

This is the problem with telephoning, It's quick and convenient, but they will tell you anything and there is no record. Do it in writing as per Martin's guide.

militantconsumer

We got over £100 back from Littlewoods. We wrote letters and they rejected our complaint. So we filled in a Financial Ombudsman form and they paid up straightaway. Took about 3 months from start to finish but worth the (small) effort. Follow Martin's guide.

squippo

Hi all new here...so to get this all clear. I can claim back from catalogues..whatever they call the charges: admin, adjustments etc. I need to use the bank template(changing it to catalogue). Ask to see the agreement that they will say I signed. Also Kays have been charging me Account Cover, which I asked them to cancel several times, I can claim that back to.
Thank you

Rosie2404

Hi
I have catalogues with Next and Additions (Littlewoods) and I have tried to reclaim the fees - Next have replied with

"Next Directory introduced default charges, set at £5.00, on April 18th 2006. You have been charged four late payment charges on the 25/1/07, 25/6/07, 25/10/07 and 25/2/08. Your Next Directory account is neither a credit card nor a store card but a mail order account. As such the OFT have not set a maximum default charge level. The £5.00 charge represents actual or liquidated losses and as such Next Directory are entitled to make this charge where the agreement is defaulted upon."

and Additions have said that my last 12 months statements are available online and if I want any statements for further back than that they will cost me.......wait for it......£5 per statement!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Anyone got any ideas as to what to do next or shall I just give up?
Thanks for your help

joe1965

Rosie2404 wrote: »

Hi
I have catalogues with Next and Additions (Littlewoods) and I have tried to reclaim the fees - Next have replied with

"Next Directory introduced default charges, set at £5.00, on April 18th 2006. You have been charged four late payment charges on the 25/1/07, 25/6/07, 25/10/07 and 25/2/08. Your Next Directory account is neither a credit card nor a store card but a mail order account. As such the OFT have not set a maximum default charge level. The £5.00 charge represents actual or liquidated losses and as such Next Directory are entitled to make this charge where the agreement is defaulted upon."

and Additions have said that my last 12 months statements are available online and if I want any statements for further back than that they will cost me.......wait for it......£5 per statement!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Anyone got any ideas as to what to do next or shall I just give up?
Thanks for your help

First off, a mail order account is still a credit agreement and as the OFT hasn't set a maximum I would go after them for the charges. You should ask them for a breakdown of the £5 charge, in reality it costs them to more than £1.20.
As for the £5 per statement, send them a Subject Access Request. This means they have to supply all information regarding your account for £10.

Big_Steve_4

Hi all,
Does anyone have the address that I send the 1st claim letter to Littlewoods?
I've tried searched the forum and found a couple of different ones.

Many thanks
Steve

bellrooster

hmmm, no I don't know it I'm afraid - and I need it too!!

claire1234

hiya,

this is the one i have:

littlewoods finance company ltd
aintree innovation centre
park lane
netherton
bootle
L72 1LQ
tel: 0844 811 8515

i sent off for my charges in october they are aware of my case but are taking longer than usual to come up with a answer apparently they have a lot on so im just waiting to hear back.

hth

militantconsumer

That's the correct address. It's the Complaints Management Team - for example, Rebecca Rattigan.

This company are notorious for not paying out claims. It took them about 3 months with us and we had to complain to the FOS. At which point they immediately refunded all the charges but not the interest. The FOS are still investigating.....

Btw, they are dodgy on their "extra care advantage" PPI as well - certainly worth trying to claim for this.

Big_Steve_4

Thanks for that guys.

I just hope they settle as the charges total £30 more than my outstanding balance so that would clear another monthly bill!