can i claim the admin fee from catalogues

zoelouise88

natasha2408 wrote: »

Hi i have several catalogues and have missed afew payments but over the years would probably add up, can you advise if i can write to one place for various catalogues, i.e additions, kays, littlewoods, empire are all under the same group, and freemans/ lookagain or do i have to write a letter for each catalogue. also if i still have outstanding debt with them can i still do this.


regards

natasha

not sure, i would also like to know

cantosis

I just wrote to Look Agai nas I wanted to claim back the charges for my wife over the last 6 years. They have wrote back and said "Please be advised that we do not, and are not required to keep statements on file for six years. The Data Protection act(Principle 5) states "personal data processed for any purpose or purposes shall not be kept longer than is necessary for the purpose or purposes" we do, however, send our customers statements every month, abd they may be kept as long as they wish.

So at the moment I have only got statements of 2 years of charges, the statements are pretty strange as well.

Any idea if this is right, or what I should do now??

lisaderb

lisaderb wrote: »

Hi

I have received a response today from Studio Cards, after I sent them a letter requesting they reimburse £200 worth of late payment fees.

Their response was:

"We are unable to remove any of these charges as we feel they are valid for not meeting the payment due date."

I don't know what action I should take? I would appreciate any advice that any of you may have?

Thanks

Hi Everyone

I decided to call their bluff and sent them a second letter (bank charges) and amended it accordingly.

I received a letter off them today with £200 worth of vouchers and will be receiving my £10 cheque soon.

I know that some people have refused the vouchers and insisted on a cheque, but I am really happy with the vouchers.

Thank you so much Martin:money:, this is my first success from advice from this site.

I am really chuffed!

TheDalaiChicken

Anyone who's claimed from Studio, did you claim the Administration charges and the Service charges, or are these 'service' charges simply interest charges and non-claimable?

Also, should I claim the payment protection charges at the same time, or is this a separate matter?

Cheers.

barbus

BANANABUS wrote: »

Evening

Is it possible to claim for the £15 Adminastration charge for late payments form littlewoods? ( great universal)

the charge is for sending out a letter to me to say i have missed a payment.



I do hope i can claim this back as i sent of for my past statments and seem to have amassed quite a few of these "admin charges"


thanks JIM

Ill join the club, got one from littlewoods and empire, weve been with woods for years and have had no problems until now, i think they have merged with empire as the sites and addresses are the same, my wife informed them of late payment but that meant nothing , just recieved another letter from the arrears collection department asking for £227 even though weve paid the bill:mad: and charges, know doubt they will add another £12 for that letter:mad: When the wife phoned them to argue the case ,she was told other catalogues do it and we had been charged 6 x before ? Time to fight back on this legal theft, just need to no how to go about it:o
Newbie Gaz

barbus

Hi Everyone you tight fisted lot:rotfl:

I would like to know if you send a SAR and £10 can you ask for all the information the company has on you.I our case its littlewoods and while on the phone arguing the other day the person mentioned that my wife had an account with another catalogue "choices/" which she dosnt, so i would also like not only our statements but all info they have on us/her.Can i get all the info with the SAR and a tenner
One more thing for the moment.;) is this the right address to send the SAR
littlewoods finance company limited
registered number 4660974,
registered office
Aintree innovation centre
park lane netherton
bootle
L301SL
Thanks this is my first time at this so all help welcomed :beer: Gaz

barbus

Me Again :eek:

Ive just noticed as suspected littlewoods and empire are run under the same company" littlewoods finance company ltd" ive just written a SAR out , now will i need to send 2 SAR,s one for littlewoods and one for Empirestores ????

Answers on a post card to "help me quickly im really angry westdrayton, middx":rotfl:

Thanks GAZ

wornoutmumoftwo

I'm about to claim some charges back, I have paid them in the past when I had problems and for the last six months have been fine, then I made the mistake of paying them on the due date via internet banking (completely forgetting they weren't on fastpay), so yes, £12 charge for 2 days late and my min payment is only £5.


Rang them, asked them to waiver this one and they said no, so I'm just going to claim the whole lot now.

delbuk

kimmie32 wrote: »

Yes you can i have claimed over £200 back from studio for their £20 late payment fees and got it all back so GO FOR IT!!!!

Good luck
Kim
xx

Hi, did you claim interest, and if so, which calculator did you use, as the one in this site is set to 8%, not 3%. Thank you

delbuk

Does anyone know how to calculate interest of the catalogue charges? Martin's calculator is set on 8% , not 3%. Anyone please help. Thank you