can i claim the admin fee from catalogues

techspec

Olives wrote: »

Hi ya
What did you decide as I have now got three refusals from L/W. 1 for extra care advantage payments and 2 for differnt account late payment charges.

I am going to appeal and I am currently looking for a template some where. Basicly all thess charges clear my accounts and gives me a bit extra in my pocket.

I cant believe FOS cant help us.

I just asked for my charges back, and i got them. But that was last year, and i think they later realised that the FOS could not do anything about it.

I have still filed to the FOS on behalf of my friends. Court action will follow, although it will probable be wrongly stayed, and the catalogues know that.

sunnydays_2

Hi did you send a £10 cheque to them? I'm still mixed up whether to send cheque to catalogue themselves or data protection agency.

angel2004 wrote: »

I have sent a letter to Look Again catalogue (same people as Grattan & Freemans) asking for a list of charges for the last 6 years. They have sent me 2 years of statements and this response:

'Please be advised that we do not, and are not required , to keep statements on file for six years. The Data Protection Act (principle 5) states "Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or purposes" We do, however, send our customers statements every month, and they may keep them as long as they wish'.

Is this right? Can they do this?

I thought they had to keep details of accounts for at least 6 years. I didn't actually ask them for copy statements but for a list of charges.

sunnydays_2

Hi do we claim for administration charges aswell as late payment fee charges?

sunnydays_2

I have just emailed the catalogues asking for a copy of late, service and administration charges over the last six years that I've paid, will try this first and then go on to sending Data template letters next if this dosn't work. Will let you know what happens from each catalogue.

Lilly_May_2

Hi Its Lilly here just wondering if you heard anything about your Littlewood's claim.....I have just received a letter from a Frederickson International Ltd giving me 7 days to pay my charges to them or I am in trouble, Lol...they are threating me with court.....now what shall I do?, should I write a letter before action. Any ideas....or just go straight to the FO and write and tell Littlewoods that I have, what should I do to get this debt company of my back...hmmm any advise anyone!!! Lol.....thanks....Lilly

johnnynonails

hi lily , havent done nothing yet i have been just looking at posts, my debt with little woods has gone to moorcroft debt collection now so i agreed to pay £35 a month , but the charges are £385, going to wait till the end of the month and defo then do mcol, and hopefully will win. never been to the fo, so im just going to sit and read the posts till then lol , jill

Lilly_May_2

Hi johnnynonails, good to hear from you..Lol....I just don't see why I should pay such high late charges, guess I will send a Letter before action, and do a on line FO this afternoon, will let you know how I get on.....take care....Lilly :j

Olives

Lilly_May wrote: »

Hi johnnynonails, good to hear from you..Lol....I just don't see why I should pay such high late charges, guess I will send a Letter before action, and do a on line FO this afternoon, will let you know how I get on.....take care....Lilly :j

Hi there illymay and johnnynonails,
I have sent an SAR to littlewoods (frederickson and Bryan Carter are dealing with mine) after I asked for the charges they wrote to me saying my account was opened before they were part of any complaints gropu so the FO will not be able to help. I think it looks like after you have asked for charges its straight to court.

regards
olive

johnnynonails

Olives wrote: »

Hi there illymay and johnnynonails,
I have sent an SAR to littlewoods (frederickson and Bryan Carter are dealing with mine) after I asked for the charges they wrote to me saying my account was opened before they were part of any complaints gropu so the FO will not be able to help. I think it looks like after you have asked for charges its straight to court.

regards
olive

hi olives, i read that bit of tech , i think it was lol , i was just hanging on to see wot lily did lol but it does look like the court route , but i dont know if any 1 has done that route and got there money back , so i will try at the end of the month when its pay day dont fancy goin to court like , but u never know they might just pay least it might be about £40 for court costs so not 2 much cheers jill

johnnynonails

hi again just had a thought that i dont know the answer to lol , do u go on the calculator and add interest like u do wiv the banks when doing the mcol thanks jill