can i claim the admin fee from catalogues

cindy100

I also wrote to studio asking them for £40 (and 54p interest) i received a letter saying that it's my own fault i got these charges it's clearly printed blah blah blah... but without prejudice and as a gesture of good will they have reimbursed my account with £40.54,

johnnynonails

hi lily just phoned littlewoods and that is the final answer , not getting no charges back,so it looks like the court route, for me but will have to wait till next week lol till i get sum money in me bank gud luck wiv urs jill

ANDENA

can i claim account cover which i did not ask for i have cancelled it now as it was£24.00 a month my daughter is paying the bill as she used it for clothes,but i would like to get those charges back if possible.

Lilly_May_2

Hi Jill, Ok, then I won't bother, this has been going on since last April, I think they are just taking you know what!!!!..it was over 4 months until I received the statements, now I am getting the hump, I think they have had enough time..... I am going to do the F.O. route, will let you know how I get on, although I expect it will be a while, but at least I might get some sense out of them!!...Lol....Watch out Littlewoods, cause here I come...Lol..:rotfl:Lilly

hooty2001uk

Hi all, Is it possible to claim back the admin charges on my littlewoods account?? Ha anybody else done this, please explain how u addressed it to them..

Many thanks in advance,

Andrew x

lozzer1701

hi everyone,
i'm after the same info....except i need to claim from Empire! i've just got my latest bill, and i must admit, i'd forgotten about the previous one. they've charged me a £12 admin fee. from the little bit i'd read so far, it seems that reclaiming these charges is the same as for the bank charges...? i just want to make sure!!! there's probably been occasions in the past when the same charge has been applied, so if all these are unlawful i want my money back!!!

iancleveland41

Just an update Littlewoods have repliedto my template letter within 10 days!!!.theres an investigation going on into my complaint about their charges so will give them a couple of weeks as they say when theyve investigated they will be in touch.See what cop out they come up with as when i spoke to them on the phone the girl at the call centre claimed no one ever got penalty charges back from Littlewoods.Heres waiting.....

annettetabs

Hi

I am being hounded by a DCA called Reliable Collections who are part of Simply Yours Catalogue t/a J D Williams. I owe them about £120 and put this on hold when they refused to refund me for items i returned but they say they never received. Anyway they have now refunded me and in the meantime passed this on to reliable collections, I have just looked at my account online and my amount due has gone from £140.19 on Nov 20th 07 to £224.05 as of Feb 11 08. I have found the following charges and wonder if anyone thinks they are in the wrong.

Admin charges of £12 on the following dates:-

06/10/2007 x 2 = £24
03/11/2007 x 1 = £12
01/12/2007 x 2 = £24
30/12/2007 x 2 = £24
28/01/2008 x 1 = £12
09/02/2008 x 1 = £12

What are they playing at? I am ringing them first thing in the morning as they are closed at weekends.

jemg

Hi
I have had a very similar problem with Reliable Collections through a different catalogue. I have disputed the same issue with the charges that they have unfairly put on my account. I have taken advice from the national debt line who have been really helpful and I'm currently going through the process of disputing these charges. Their website is www.nationaldebtline.co.uk. If you give them a call they should be able to advise you too. The lady I spoke to agreed that the charges didn't sound right.
I have found the staff from reliable collections very rude and unhelpful. I asked them for a copy of a credit agreement for months and it was only recently that they informed me that it would need to be in writing. I am now only dealing with them this way as most of the staff have no knowledge of what is going on or even what company they are (Reliable collections are part of the same company as most of these catalogues!)
Also, I'm sure they can't be closed at weekends because they keep calling me on sundays!

Good Luck!

annettetabs

Hi

They like to call you at the weekend but won't accept calls in. Their rather iritating automated services informs you that we are shut today!!

However, I rang yesterday and got quite a reasonable lady who listened to me when I told her I would not be paying anything on my account until I had challenged my charges. She blabbed on about how I hadn't paid anything for over 6 months which I totally agree with and that not only was i being charged £12 for each month I didn't pay but that I was also being charged £12 for each letter they sent me telling I was being charged £12 for the non payment!! I said I was prepared to settle my account if they refunded some of the charges. After being on hold while she "looked into this" I was told they would reduce my balance from £224.05 to £128.05 (my original balance before charges was £140.19!) if I paid before 17 March, I couldn't believe how easy it was. Anyway I paid it off today and they confirmed I had a £0 balance and this would show on my next statement.

May be I was just lucky. :j