can i claim the admin fee from catalogues

johnnynonails

loobyloop wrote: »

sorry forgot to ask do you need to send 10.00 for your statements to littlewoods,like you do with banks.

hi looby , i just emailed littlewoods for my statements didnt even send the £10 and got them about a week later gud luck jill

loobyloop

thank you so much i will do that right now let you know how i get on

Charlie1986

I need some advise regarding my boyfriends situation with Grattan. Basically he didn't pay his bills for a while and got many late fee's. I have wrote to Grattan asking for a list of all charges etc and got this reply.........

Thank you for your e-mail regarding your account.

Upon viewing our records, we can advise that your account is currently being dealt with by an outside Debt Collection Agency.

For further information regarding your account, please contact Downland Debt on telephone number 0870 905 6980.

If you have any further queries please e-mail again.
When replying to this e-mail, please attach your original e-mail to ensure a speedy and accurate response.

Alison Johnson
Grattan Customer Services

Now I know the account has been fully paid because I was sat next too him whilst he was on the phone to Grattan and I myself wrote the cheque for the full amount which has been cashed.
What would you suggest would be the next thing to do as I thought they had to give the information re the charges and as his account is fully paid, why is it with a debt collection agency?
Many thanks

KeithP

Charlie1986,
Reply to their email asking what they are taking about. Looks like they have sent the wrong response.
Everyone makes mistakes, tell them again what you want and give them one more chance to get it right.

GT60

Hi
Can some one tell me if catalogue late payment charges are legal please as i forgot to pay the statement and the charges have built up.

Charlie1986

I have replied to their email and today got this response:
Thank you for your e-mail regarding your account.

As previously advised, your account is currently being dealt with by an outside Debt Collection Agency.

For further information regarding your account, please contact Downland Debt on telephone number

It was typed in big bold letters . All i want is the list of charges, will he have to ring the debt company and get this from them as Grattan are not being the least bit helpful and won't even explain why his account is actually with the debt company.

Kaiso

Hi, this is my first post and I hope someone can please advise me?

I wrote to JD Williams (re Fashion World and Naturally Close) asking for details of charges and got a letter back asking for a fee of £10 for EACH company that I want data from, A Data Subject Access Request form to complete and sign, as well as a Proof of Identity form to be completed by a Witness!

The proof of identity seems fair enough, but I stated in my letter to them exactly what data I wanted (using the template) and can they really charge me twice even though they are all part of the same company?

I would be grateful for any suggestions as to how I should reply.

For some reason I cannot see after page 8 on this thread even though there appear to be 27!

johnnynonails

hi all well where do i start, lol wrote to littlewoods got a reply back today and was told there charges are fair so wont be getting any refund will have to send lba now, i emailed marshall wards and after 2months got told they only have info since jan 07 , wrote letters to studio and twice they have told me no chance seems like im getting no where these days , had me moan now lol just thought id have a little moan had any 1 had charges bac from little woods cheers jill

loobyloop

Hi i emailed littlewoods for my statements and they keep sending me back and forth between them and the debt recovery office.They say one minute no we cant give you statements then they ask why do you want them i say because i would like to make a claim for administratin charges only to be told we are not a bank you cant claim them.On one occasion they said you only have had a five pound charge so i said how do you know that if you cant get hold of my statements they Quickly changed the subject and wouldnt answer i am so fed up i dont know where i stand.I amright arnt i i can try and claim these back i am so mixed up .

Riq

So many Studio cards talk in here.

I remember working for them on their customer 'care' line during 6th form.

I think I was too nice, I always used to take admin charges off no arguing because I thought they were beyond a joke!