can i claim the admin fee from catalogues

pjd34

can anyone tell me if i can claim £12 late payment fees off vertbaudet catalogue?

k1mmie

I did read that you have to make sure that you put Credit Card Charges reclaim on the MCOL as your title or description or it will have a stay put on as they don't always know what it is for.

Wiggynut

k1mmie wrote: »

I did read that you have to make sure that you put Credit Card Charges reclaim on the MCOL as your title or description or it will have a stay put on as they don't always know what it is for.

This was a judge who added the stay to the Credit Card - he knew that it was a Credit Card and not a Bank account type.
let's hope he was in a grumpy mood! and it's not all judges!

partysis81

hi,
received a letter from AW yesterday, saying there gonna refund me the amount i requested - £165.50, letter says its a goodwill gesture.

Checked my online account today, the refund has come off my outstanding balance, but my credit limit has also disappeared.

I phoned them and they told me because i disagreed with their credit fees, theyve taken my credit account off me, and i can only order items with a credit/debit card now!!

Well they can stuff that!!! As soon as i clear the outstanding balance, i shall be closing the account!!

Wiggynut

partysis81 wrote: »

hi,
received a letter from AW yesterday, saying there gonna refund me the amount i requested - £165.50, letter says its a goodwill gesture.

Checked my online account today, the refund has come off my outstanding balance, but my credit limit has also disappeared.

I phoned them and they told me because i disagreed with their credit fees, theyve taken my credit account off me, and i can only order items with a credit/debit card now!!

Well they can stuff that!!! As soon as i clear the outstanding balance, i shall be closing the account!!

cool, well done! :T

can I ask how you got your refund?
How many letters did you send and did you start court proceedings?
I'm not getting anywhere from them... no response to my letters - only once saying no - and no response to emails!
I'm off to send the email again... I send I'm going to send it daily until I get a response.
congrats

vivienne.bell

shelovestobuystuff wrote: »

there is a £3 charge per copy statement!!!I have 101 statements to get in total,are they seriously going to try to charge me over £300 for the pleasure?

OMG maybe they are hoping you will drop it then.I am so glad I kept all my statements .

Wiggynut

vivienne.bell wrote: »

OMG maybe they are hoping you will drop it then.I am so glad I kept all my statements .

They can only charge you £10 for the lot - check out the main bank charges bit.

I keep statements for 6 years and even the stuff that's closed for several years after too... I only started doing this about 7 years ago and for certain stuff but I will be doing this now for everything.
I have friends who throw their statements away after opening the envelope! :eek:
keep going... they are just trying to scare you as they assume you don't know anything or come to a site like this!

k1mmie

Keep going Wiggy - you will get there. Keep sending those emails - several times a day if thats what it takes !!!!!!!!!!!!!!!!!

johnnynonails

hi all just wondering if any 1 had any trouble claiming from grattan, i sent them an email, just got a reply back and it says they only have records from 2 years ago, but they will send me these, do u think they telling the truth thanks jill

MadMouse_3

Hi all :wave:, first time poster so be gentle

Wish me luck - I'm going to claim from studio. Wife's had it for years and kept it a secret! :shocked: