can i claim the admin fee from catalogues

jennyowen

How long did Ace take once you sent off the letter stating how much your charges added up to?

I got the charge list today and they owe approx £300 (not incl interest). Did you get the full amount or just the diff from the £12 OFT 'suggestion'???

Any help V much appreciated xx;)

winks11

Hi Guys!
Have recently sent a letter off to Next Directory, got a very snotty reply.
Say they are a mail order company and not a store card and therefore dont have to comply!!!

Anyone help??

Thursdayschild_2

BRILLIANT THREAD!! I have been wondering this for weeks so now i know, i'm going to claim from Studio.

fkelanne

hiya can someone please write a letter for me as im not that good with words. thanks

fkelanne

sent grattans letter and cheque asking for my statments, they sent me 7 statments they said these are the only ones they have. what do i do now?

LEE69_2

jennyowen wrote: »

How long did Ace take once you sent off the letter stating how much your charges added up to?

About 2 weeks.

jennyowen wrote: »

I got the charge list today and they owe approx £300 (not incl interest). Did you get the full amount or just the diff from the £12 OFT 'suggestion'???

We got anything higher than £12,which was ok as there were only a couple below that.

magoogy

reading this thread shows how much we love our catalogues - im absolutely addicted and have 14 in on the go at the moment - how stupid am i? studio is about £800 balance but over the years i have had about that much in charges im sure - im going to get my statements back and see and get them to pay it off the balance - its time to grow up and stop using the catalogues me thinks.....

also - does anyone know if brighthouse would refund charges? they charge £5 for late payment....when you only pay £13 and are only a day late that is very steep....

Twinkly

winks11 wrote: »

Hi Guys!
Have recently sent a letter off to Next Directory, got a very snotty reply.
Say they are a mail order company and not a store card and therefore dont have to comply!!!

Anyone help??

Yes they do have to comply. Depending on what your letter was:

You can request information on your account under the Data Protection Act 1988. They must comply as it applies to anyone who holds information on you regardless of their nature of business.

If their charges are disproportionate to their actual costs they constitute a penalty and this is unlawful in consumer law and can be reclaimed in court.

Insist, and good luck

magoogy

just found this on classic confidence account too;-

13/03/2007 Service Charge N/A N/A N/A N/A STMNT NO. 40 AMOUNT DUE 31.37 £18.39
13/02/2007 Service Charge N/A N/A N/A N/A STMNT NO. 39 AMOUNT DUE 31.37 £14.44
16/01/2007 Service Charge N/A N/A N/A N/A STMNT NO. 38 AMOUNT DUE 0.00 £14.84
18/12/2006 Service Charge N/A N/A N/A N/A STMNT NO. 37 AMOUNT DUE 28.84 £14.46
21/11/2006 Service Charge N/A N/A N/A N/A STMNT NO. 36 AMOUNT DUE 0.00 £17.06
24/10/2006 Service Charge N/A N/A N/A N/A STMNT NO. 35 AMOUNT DUE 28.84 £12.97
26/09/2006 Service Charge N/A N/A N/A N/A STMNT NO. 34 AMOUNT DUE 21.42 £10.60


quite steep charges....

fallen_2

I sent a letter to a company on 05.03.07 with a cheque enclosed and they have sent me a form back from JD Williams & Co asking me to fill in an attached questionaire and telling me i must supply proof of identity, and asking for a further £10 to be sent. I would really appreciate your help.