can i claim the admin fee from catalogues

joe1965

Was there money remaining after they paid off your account?
They do have the right to pay off any money owing to them.
You should write back and tell them you will only accept it as part payment for the amount you are claiming unless they can provide you with a complete breakdown of what the £12 includes.

helen81_2

Joe1965,

Yes there was 25p remaining on my account..which they have written off for me,how kind of them :rolleyes: lol

So ive got to thank them for doing what they have done but I am going to proceed to claim the other half unless they can prove it costs them £12 for late payment admin (which it does not!) ?

Helen x

shelley24

Hi there,

I contacted Simply Be and Studio by e-mail, they have a link on the website once you are logged in where you can contact them. Just thought it might get the process sped up a tad.

For Simply Be i was then contacted by e-mail the next day to say i will receive the information via another source, they were then received in the post the next day, very efficient, lol

For Studio, i mailed them on Friday night and i received a reply today saying i will be contacted, it has been passed to the correct department, fingers crossed, shouldnt take too long

Cheers
Hope this is useful

Shell:D

cck177

hi
i am wanting to claim back my admin charges from littlewoods extra, as they have charged me god knows how much in the last few years.. does anyone know what address to send the first letter off to and do i have to enclose cheque for statements like with the bank??
thankyou

pigsmightfly

Received letters back from Freemans and Grattan saying I have never had charges on my account.

Did not received reply from Littlewoods after requesting statements twice so have reported them the the IC.

fkelanne

Can sum1 please help me and write a letter for me to grattans they have only give me 7 statments coz they said they only have tham ones on file. im not that good with words?ta

pativory

can anyone help i have had three 10 pound addmin charges put on my account for a late payment i have paid for items i have had but they are saying i have to pay 30 pounds for these late payments i have written to ask if they can cancel them because for the first time i had a customer and it was there payment which made it late but they are refusing can anyone tell me what i should do
inlike everone else i am refusing to pay them so its a matter of can they make me pay or do i just keep refusing

fkelanne

any1 help please

joe1965

Go here;
http://www.consumeractiongroup.co.uk/

Register on the site then go to forums and there is a whole section with letter templates where you just have to add your own details.

Hope this helps.

lmeehan67

lmeehan67 wrote: »

just off the phone to great universal as they havent responded within 40 days - not very helpful at all. Said she didnt know where my letter was, I said they mustve received it as cheque had been credited to my account. She said "we can only go back 6 months anyway" . Told her I would contact the ombusman to deal with my complaint...so thats my job for tonight then !

(Still no cheque from Studio !! Where is it, Ive booked some flights on the strength of this !!)

YIPEE! At last my cheque has arrived - it is dated 16th march so dont know where its been for the last 2 weeks

Also just sent my form away to the ICO re GUS as still nothing.