can i claim the admin fee from catalogues

natweststaffmember

jaj75 wrote: »

sent that one yesterday and got the reply
Dear Customer

Thank you for your email.

On viewing your account, we note that we receive payment on 07/05/09, which
shows on statement 146, printed 04/06/09. This had a minimum payment
request of £5.00 which was due with us by 27/06/09.

As this payment was not received, the £12.00 charge has been added and will
stand.

Kind Regards


Grattan Customer Services

0871 987 0777

perhaps I should cut my losses and close the account in protest.
Jeanette

In that case, http://www.moneysavingexpert.com/reclaim/credit-card-charges#step4

jaj75

As none of the letters suggested SEEMED to work I wrote and asked them for my terms and conditions as all else had failed. Told them I was sending all emails sent and received to FOS along with my terms and conditions. Went in to close my account today and pay off my balance in protest and Guess what they had taken off my £12.00 penalty fee. So a big thankyou to you for all your help. Keep up the good work
Jeanette

keza

Hi, kays have come back with the below response when i asked for details of my charges, i cant afford £5 per statement!!! help!!


Dear XXXXX,


Thanks for your email about the previous charges on your account.

Unfortunately we do not have access to that information and we are unable to direct you to that information on our website.

The only way we can supply that information is for you to advise us how many of your previous statements you wish to receive to check and we will be happy to send them to you.

Please be advised their is a £5.00 charges on your account per statement you need.

This is the only way we are able to provide the information you require.

If you have any further questions, just let me know - I'll be happy to help you.

esmerellda

You need to request the information under the Data Protection Act thus http://www.moneysavingexpert.com/redir/5dfbe25a will cost £10 for everything they hold on you

I_know_my_ABC_and_my_CMYK

Send a subject access request notification to them. It will cost £10 but you will receive every piece of information they have on you including all the statements.

...And take your name out of the post

keza

help! i wrote to 2 catalogues i have with shop direct requesting charges be paid back. i have today received a letter stating they wont refund and as i took my account out in 2004 (pre 07 when they were first regulated) there is nothing i can do, they have said i cant even go to the FOS?? and they have also stated this is their full and final response....now what?

natweststaffmember

keza wrote: »

help! i wrote to 2 catalogues i have with shop direct requesting charges be paid back. i have today received a letter stating they wont refund and as i took my account out in 2004 (pre 07 when they were first regulated) there is nothing i can do, they have said i cant even go to the FOS?? and they have also stated this is their full and final response....now what?

One last letter and tell them that they have 14 days or you will a claim in court and they can tell a judge exactly how much it costs for default charges.
You have to follow through and take them to court.

Kilmaley01

NWSM - you said keep you updated. Today I've had a letter from Shop Direct (Kays) to say as follows: -

"Thank you for your letter of .... concerning charges applied on your Kays account. Pls accept our apologies for any inconvenience this matter may have caused you.

In the intereset of improving the service we offer to our customers, all complaints received are taken very seriously and we will contact you one a full investigation of your concerns has been made.

If, after we have investigated your complaint, you are still unhappy and you feel the matter has not been resolved to your satisfaction , you may be eligible to refer your complaint to th eFOS but must do so within six months of our final response letter. If you are eligible to refer your complaint to the FOS we will confirm this in our final response letter."

So - I guess I just sit still and wait for them to 'investigate'?? Do they have to do this inside a set timescale? Or them acknowledging my letter with this one enough? Interesting that they are 'apologise for any inconvenience' in this letter but since sending my letter to them, they have slapped ANOTHER £12 on there!!

Cheers.....

natweststaffmember

Well let's wait for their response and add the £12 to any amount that they will settle for.

piglint

I have recently requested a list of charges/fines from Freemans over the past 6 years,they have informed me by letter as i owe them nothing (paid off and closed account)i cannot access this info.Is a SAR now in order could someone advise me.Also if i can claim is there a template letter for reclaiming from catalogues as i am not to good with wording things like this.Thanks in anticipation !