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OFCOM's new MAC regulations

Glad
Posts: 18,921 Senior Ambassador



from 14 February 2007, General Condition 22: Service Migrations will require broadband providers to supply consumers with a MAC upon request and free of charge
read more here
read more here
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Hi
Thanks for that. It doesn't mention specifically on the new regulations customers on BB LLUs ,like Tiscali. Will LLU customers also get a MAC without undue delay.(on request and free)
Alan0 -
LLU's should be given out but no standard for LLU has been agreed so one MAC may not work with another BB supplier.Blessed are the geeks, for they shall inherit the Internet.0
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Just for informatiom ...Supanet (an ISP) are currently flouting these regulations and require £50 from anyone that wants a MAC code from them claiming it is an "administration fee"..It will be interesting to see if OFCOM take any action against themThe Early bird may catch the worm ...but its the second mouse that gets all the cheese!0
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mike_the_bike wrote: »Just for informatiom ...Supanet (an ISP) are currently flouting these regulations and require £50 from anyone that wants a MAC code from them claiming it is an "administration fee"..It will be interesting to see if OFCOM take any action against them
id tell them that they have to comply with OFCOMS rulesNo Links in Signature by site rules - MSE Forum Team 20 -
Bulldog are point blank refusing a MAC code because "they don't have to give it over..." When Ofcom's new rule was pointed out to them & a subsequent complaint made with Ofcom, still no joy. They just don't care....
So whilst everyone else is getting an "all up" inclusive calls, line rental & hi-speed BB for £30-ish a month, I'm still having to cough nearer £50 a month.
There MUST be a way out of this without losing several weeks BB connectivity, phone line etc.?Borrieboy :wave:0 -
Bulldog are point blank refusing a MAC code because "they don't have to give it over..." When Ofcom's new rule was pointed out to them & a subsequent complaint made with Ofcom, still no joy. They just don't care....
So whilst everyone else is getting an "all up" inclusive calls, line rental & hi-speed BB for £30-ish a month, I'm still having to cough nearer £50 a month.
There MUST be a way out of this without losing several weeks BB connectivity, phone line etc.?
If you were with BT before bulldog I would just call up BT on the number they provide on their website. I think they can do something called a "return to donor" which returns your service to BT. Don't quote me on that though. It's my mum's phone line but I got it changed to bulldog in my name so going to get my mum to get it transferred back to BT.0 -
TalkTalk gave me my MAC code as requested all be it an out of date one!0
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funnily enough, talktalk also did that to my mum - company policu maybe?:rolleyes:No Longer works for MBNA as of August 2010 - redundancy money will be nice though.
Proud to be a Friend of Niddy.
no idea what my nerdnumber is - i am now officially nerd 229, no idea on my debt free date0 -
from 14 February 2007, General Condition 22: Service Migrations will require broadband providers to supply consumers with a MAC upon request and free of charge
read more here0 -
Trying to get a mac code from virgin is a total joke!
It took me over 6 hours on the phone before this was sent off.
They initially said the request was never received via SA call centre which is lies and eventually let me have this but only after saying there would be a charge for the code and then sayong it would take 30 days.
Virgin broadband is useless and they lie lie lie.
Saying that I have gone to BT and they are virgin on the ridiculous too as i am still waiting for the home hub phone which has allegedly been sent out 4 times now via Ghandi in India call centre and pony express by the look of things.
Come on guys get a grip.0
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