Samsung 'student' deal - up to £50 cashback

jblackmore

Have had a reply from help@samsungbacktocollege.com address:

"Thank you for your email.
I apologise that your payment appears to have been missed by our accounts team.
I will raise this with them today and request that your payment is made as a priority.
Please allow 7-10 days for this to reach you."

Hopefully I'm the only one who was 'missed' :rotfl:

I can't see how this isn't part of what the retailer agreed to sell (if they advertise the cashback on website as part of the item description as they did where I bought from), so I still think you'd have a reasonable claim against retailer, but hopefully they will pay up.

I do wonder if Samsung understand the gamble they take with these cashback offers, as it makes them look very slippery given how awkward they make it to claim, and then they don't pay up anyway !

hazi1610

jblackmore wrote: »

Have had a reply from help@samsungbacktocollege.com address:

"Thank you for your email.
I apologise that your payment appears to have been missed by our accounts team.
I will raise this with them today and request that your payment is made as a priority.
Please allow 7-10 days for this to reach you."

Hopefully I'm the only one who was 'missed' :rotfl:

I can't see how this isn't part of what the retailer agreed to sell (if they advertise the cashback on website as part of the item description as they did where I bought from), so I still think you'd have a reasonable claim against retailer, but hopefully they will pay up.

I do wonder if Samsung understand the gamble they take with these cashback offers, as it makes them look very slippery given how awkward they make it to claim, and then they don't pay up anyway !

As I said, the retailer isn't the one offering the cashback, it's Samsung. It's not down to the retailer if the company doesn't pay up.

I finally received mine today. That was after several emails, calls and a call and two emails to Samsung CEO.

I truly think if I hadn't contacted the ceo that I would still be waiting so those of you having proboems, please do contact Samsung CEO as they have been very quick to help me with mine.

Alison

Supercalifragilistic

hazi1610 wrote: »

I would advise not to wait and to contact Samsung CEO straight away

The email for Samsung CEO is [EMAIL="uk.execoffice@samsung.com"]uk.execoffice@samsung.com[/EMAIL]

Tel 03307263932

Good luck and let us know how you get on.

Alison

I'm afraid that doesn't work. They are now ignoring any emails related to cashback deals. I have a couple of claims outstanding that are way past the 30 day period which I don't expect to be honoured. Equally, I don't expect to take part in any future Samsung promotions.

Although not quite the debacle that nearly took down hoover (flight ticket escapade). I still expect the courtesy of an email from Samsung explaining the situation. Out of the twenty emails I have sent to Samsung, I've yet to receive a reply.

Ajames38

I submitted my claim on the 17th December 2012, I like others was asked to provide photographs of the Samsung Galaxy Note tablet, this I done and my claim was validated in January. However Opia who are managing the promotion have failed to honour the promotional offer and the timescale given in the promotions terms and conditions and I have never received my cashback. Each time I contact Opia my emails are either ignored or I am told the same thing over and over again 7 to 10 working days. Today I was told again 7 to 10 days, ironic when I was told that 7 DAYS ago. It appears that Opia are just fobbing customers off. The alleged further 7 to 10 days appears to be turning into weeks. I realise some have received their payments whilst others are struggling to even receive an acknowledgement from either Opia or Samsung. I have emailed the CEO of Samsung and Opia expressing my concerns, but I am doubtful of any reply as it is apparent that they are choosing to ignore customers concerns. I have emailed watchdog with a link to this web blog.

Mearnsman

Money came through on 20th Feb for a purchase made on 1st Dec.

I bought through John Lewis and by the time I was allowed to make a claim, the claim details had been removed from John Lewis's website! Found a link on Amazon and submitted using that instead. Lots of emails to Samsung and John Lewis (who I think should take some responsibility for an offer they made through their site) and money arrived a few days ago. So, persevere... tho I would imagine not many folk will want to repeat the experience. Seems that by delaying when you can apply, and dragging out the payment, they hope you'll give up. Would love to know what percentage actually get there to the bitter end!

sydneymj

Samsung Cash Back delays - Another Hoover Scandal??:money:

---

Original Message

---

From: M P Jones To: uk.execoffice <uk.execoffice@samsung.com>; news <news@moneysavingexpert.com>; watchdog <watchdog@bbc.co.uk>
CC: griffiths.a <griffiths.a@samsung.com>
Sent: Mon, 25 Feb 2013 12:24
Subject: Re: (SA) Cashback Payment,


Dear Mr Archer

Thank you for taking my call this morning with regarding my complaint.






Points which I must bring to you attention and your response required.

• At no time during the cash back validating process do you advise that as a customer I am dealing with a third party, how secure is my information I have given them, bank details??
• Not notifying your customers of the the payment delays by email or letter that are occurring with the cash back process (see link to Martin Lewis Money Expert for proof that this problem has existed for a long time. I have been a avocate of Samsung products for over the last 15 years, but I am very dissappointed of the lack of customer care you seen to portray to your current & future customers with a flippant attitude, which my individual situation seems very familiar

No sign gesture of goodwill from Samsung UK for the inconvenience you have caused over this debacle, COME on Samsung UK have you not heard of exceeding customer service skills? Remember the Hoover free flights offer scandal that caused that company to suffer for many years to this date, Over Promising & Under Delivering.


I look forward to your response by email.

Regards

M P Jones
cc Martin Lewis Money Expert
cc BBC Watch Dog

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Original Message

---

From: Sean Archer To: M P Jones Sent: Mon, 25 Feb 2013 11:32
Subject: (SA) Cashback Payment, Customer Ref:

Good morning Mr Jones

I am contacting in response to your e-mail, passed to me by our Managing Director's office, and am sorry for the delay that you have experienced in payment of your Samsung Cashback claim.

Following receipt of your mail I have contacted our Promotions Company this morning and arranged with them for payment to be expedited given these delays and thus you can expect receipt of this in your account within the next 3-5 days although my expectation is by Thursday of this week.

I recognise that this experience has been a very disappointing one, for which I apologise, but hopefully this information will alleviate any concerns over the expected receipt of the payment.

Unfortunately we will not be able to offer any goodwill on top of this already promotional offer.

Regards

Sean Archer
Senior Customer Services Executive
Executive Office

t +44 (0)330 726 3932
f +44 (0)330 726 0002



Samsung Electronics (UK) Ltd
Samsung House
1000 Hillswood Drive,
Chertsey, Surrey
KT16 0PS
United Kingdom

Registered number: 03086621


Samsung Electronics (UK) Limited, a limited company registered in England and Wales with
registered number 03086621 and whose registered address is Samsung House, 1000 Hillswood
Drive, Chertsey, Surrey, KT16 0PS, UK.

This email (including any attachments) is private and confidential, and may be privileged. It is for the
exclusive use of the intended recipient(s). If you have received this email in error, please inform the
sender immediately and then delete this email. Unless you have been given specific permission to
do so, please do not distribute or copy this email or its contents.

Unless the text of this email specifically states that it is a contractual offer or acceptance, the sender
does not intend to create a legal relationship and this email shall not constitute an offer or
acceptance which could give rise to a contract. Any views expressed in this communication are those
of the individual sender, except where the sender specifically states them to be the views of
Samsung.

sydneymj

Email response from Samsung UK cc to Andy Griffiths CEO griffiths.a@samsung.com

---

Original Message

---

From: Sean Archer <uk.execoffice@samsung.com>
To: M P Jones
CC: griffiths.a <griffiths.a@samsung.com>
Sent: Mon, 25 Feb 2013 13:02
Subject: RE: (SA) Cashback Payment, Customer Ref: 2112823801

Good afternoon Mr Jones

As advised when we spoke earlier I fully recognise and accept the failings in this promotional process, for which I apologise, these have been highlighted and are being reviewed on an ongoing basis with the Promotional Company involved.
Concerning your bank details, Samsung would not involve any 3rd party if there were concerns over security and thus you should have no concerns that your personal information is any less secure than if you were dealing with Samsung directly.

I recognise that this has been a very disappointing experience for you, for which I again apologise, but regrettably I am unable to alter our position in respect of your request for a goodwill gesture.

Regards

Sean Archer
Senior Customer Services Executive
Executive Office

t +44 (0)330 726 3932
f +44 (0)330 726 0002

Samsung Electronics (UK) Ltd
Samsung House
1000 Hillswood Drive,
Chertsey, Surrey
KT16 0PS
United Kingdom

Registered number: 03086621


Samsung Electronics (UK) Limited, a limited company registered in England and Wales with
registered number 03086621 and whose registered address is Samsung House, 1000 Hillswood
Drive, Chertsey, Surrey, KT16 0PS, UK.

This email (including any attachments) is private and confidential, and may be privileged. It is for the
exclusive use of the intended recipient(s). If you have received this email in error, please inform the
sender immediately and then delete this email. Unless you have been given specific permission to
do so, please do not distribute or copy this email or its contents.

Unless the text of this email specifically states that it is a contractual offer or acceptance, the sender
does not intend to create a legal relationship and this email shall not constitute an offer or
acceptance which could give rise to a contract. Any views expressed in this communication are those
of the individual sender, except where the sender specifically states them to be the views of
Samsung.

sydneymj wrote: »

Samsung Cash Back delays - Another Hoover Scandal??:money:

---

Original Message

---

From: M P Jones To: uk.execoffice <uk.execoffice@samsung.com>; news <news@moneysavingexpert.com>; watchdog <watchdog@bbc.co.uk>
CC: griffiths.a <griffiths.a@samsung.com>
Sent: Mon, 25 Feb 2013 12:24
Subject: Re: (SA) Cashback Payment,


Dear Mr Archer

Thank you for taking my call this morning with regarding my complaint.


Points which I must bring to you attention and your response required.

• At no time during the cash back validating process do you advise that as a customer I am dealing with a third party, how secure is my information I have given them, bank details??
• Not notifying your customers of the the payment delays by email or letter that are occurring with the cash back process (see link to Martin Lewis Money Expert for proof that this problem has existed for a long time. I have been a avocate of Samsung products for over the last 15 years, but I am very dissappointed of the lack of customer care you seen to portray to your current & future customers with a flippant attitude, which my individual situation seems very familiar

No sign gesture of goodwill from Samsung UK for the inconvenience you have caused over this debacle, COME on Samsung UK have you not heard of exceeding customer service skills? Remember the Hoover free flights offer scandal that caused that company to suffer for many years to this date, Over Promising & Under Delivering.


I look forward to your response by email.

Regards

M P Jones
cc Martin Lewis Money Expert
cc BBC Watch Dog

---

Original Message

---

From: Sean Archer To: M P Jones Sent: Mon, 25 Feb 2013 11:32
Subject: (SA) Cashback Payment, Customer Ref:

Good morning Mr Jones

I am contacting in response to your e-mail, passed to me by our Managing Director's office, and am sorry for the delay that you have experienced in payment of your Samsung Cashback claim.

Following receipt of your mail I have contacted our Promotions Company this morning and arranged with them for payment to be expedited given these delays and thus you can expect receipt of this in your account within the next 3-5 days although my expectation is by Thursday of this week.

I recognise that this experience has been a very disappointing one, for which I apologise, but hopefully this information will alleviate any concerns over the expected receipt of the payment.

Unfortunately we will not be able to offer any goodwill on top of this already promotional offer.

Regards

Sean Archer
Senior Customer Services Executive
Executive Office

t +44 (0)330 726 3932
f +44 (0)330 726 0002



Samsung Electronics (UK) Ltd
Samsung House
1000 Hillswood Drive,
Chertsey, Surrey
KT16 0PS
United Kingdom

Registered number: 03086621


Samsung Electronics (UK) Limited, a limited company registered in England and Wales with
registered number 03086621 and whose registered address is Samsung House, 1000 Hillswood
Drive, Chertsey, Surrey, KT16 0PS, UK.

This email (including any attachments) is private and confidential, and may be privileged. It is for the
exclusive use of the intended recipient(s). If you have received this email in error, please inform the
sender immediately and then delete this email. Unless you have been given specific permission to
do so, please do not distribute or copy this email or its contents.

Unless the text of this email specifically states that it is a contractual offer or acceptance, the sender
does not intend to create a legal relationship and this email shall not constitute an offer or
acceptance which could give rise to a contract. Any views expressed in this communication are those
of the individual sender, except where the sender specifically states them to be the views of
Samsung.

hazi1610

Supercalifragilistic wrote: »

I'm afraid that doesn't work. They are now ignoring any emails related to cashback deals. I have a couple of claims outstanding that are way past the 30 day period which I don't expect to be honoured. Equally, I don't expect to take part in any future Samsung promotions.

Although not quite the debacle that nearly took down hoover (flight ticket escapade). I still expect the courtesy of an email from Samsung explaining the situation. Out of the twenty emails I have sent to Samsung, I've yet to receive a reply.

Sorry for my delay in respondig to this. I double checked the email address to make sure I got it right and I did.

So bad that they are blocking emails now

Persevere, you will get your money eventually. I'm sure there must be alternative email addresses for the ceo, I found that one by searching google initially.

Good luck with your claim.

Alison

ejv

Surprisingly, OPIA paid the £50 cashback for my second device(they paid for one only, in spite of my correct claim online) 30 days sooner than promised.:beer:(Claim validation email received on 4th Feb, and cashback credited on 15th Feb:j)
I did have to call them up few times(national number) and each time, informed that I'd been recording the conversation.
Persevere..they should never dare to fleece the public again.:mad:

Foxy27

I'm experiencing the same issue for the tablet I purchased in December. My claim was validated on 7 Jan but successive chasing emails have received the apparently standard 'delay in processing it'll be another 7 - 10 days ' response.
Thanks to this thread I know I'm not alone & I'll escalate using the details posted on here.