mobiles.co.uk cashback

mobilejunkie

Silk wrote: »

When we produce our bills to send out each month ..they are dated the last day of the month ie 28th 29th 30th or 31st ..even if they are produced the following month they are still dated the last day in the month.
You don't send out bills dated the following month as this would cause too many headaches for accountants and tax returns etc

No I thought that would go over your head and it did :rotfl::rotfl::rotfl:

Yes I read it ....you had a problem which they admitted was human error ....still a problem which had to be sorted out though :T

Don't forget Silk - he reckons he's an accountant (God help us!). Yes, at last the admission that he doesn't have a clue about what you are talking about. Maybe he should leave out the five words.

Anyone who gets confirmation of the claim dates in writing for their particular contract can prove they are sending the claims in correctly. The problem is that everyone's own particular contract will fall into one of two definitions of month "one" - hence where month 6 falls.

My strategy will be to avoid the ambiguity by structuring new deals accordingly. The other suggestion of sending in the true month 6 (by their definition) and then sending the (real) month 7 bill where the month will be earlier than before is quite sensibile - provided people ensure they get a proper rejection (assuming the earlier month IS rejected) with reasons and in writing. Of course, at that point suing becomes an option (should rejection take place) but the simpler course will be to submit the next bill. As always, submitting a claim as soon as a bill arrives is important - even more so for people deciding to send the later month regardless of the wording of the t&c.

Some won't have a clue what I'm talking about either, but for those whose money is at stake they should take care with the new t&c and not simply (and blindly) brush over them as if they don't exist.

By the way, Silk; GD has actually been posting decent advice for a few months now.

Mobiles.co.uk_company_representative

Hello Eildor,

Sorry for the confusion that the Cashback table has caused. In your case we would simply require your final bill from the network operator. So this would be your month 11 bill by our numbering system. We will be updating the table to try and make this clearer for future customers. If you would like to e-mail your order number to twitter@mobiles.co.uk then we will send you a specific list of which months bills we require.

Kind Regards

Mobiles.co.uk

Eildor

Mobiles.co.uk_company_representative wrote: »

Hello Eildor,

Sorry for the confusion that the Cashback table has caused. In your case we would simply require your final bill from the network operator. So this would be your month 11 bill by our numbering system. We will be updating the table to try and make this clearer for future customers. If you would like to e-mail your order number to [EMAIL="twitter@mobiles.co.uk"]twitter@mobiles.co.uk[/EMAIL] then we will send you a specific list of which months bills we require.

Kind Regards

Mobiles.co.uk

Thank you for your response.

I'm not sure what you mean by "month 11 bill by our numbering system". I'm on a 12 month contract and according to your website I need to send bills for month 6, 8, 10, 12. I've been told this translates to March, May, July, September.

I'm quite confused to be honest. My contract started on Sep 11th, and Vodafone have already billed me a month, and a day (I think this is due to me having other lines bills being due). The way I see it is that I should have a total of 12 bills. So I have had a bill in September (this month) then I have 11 bills left which would mean my last bill would be in August.

Now I don't know if I'm being a total retard but I don't see how I'm going to have a bill in September.

mobilejunkie

If you did it would be the 13th bill. Your dates are the problem I expected. Only if month One is the same as month Zero (as by their definition it will be in your case - but not everyone's) will month 12 be the August bill. However, that is only part of the problem; it means all the earlier months are out by 1 too. However you measure it, August won't be the 11th bill either.

You are quite right to be concerned and ensure you have the precise claim dates (not just the final one) in writing. When any CPW company muddies the waters like this it is only for one purpose; they have done it before to great effect and unless they really do re-word the t&c so that they are clear and unambigous rather than quite contradictory it will a) continue to cause problems for others who don't query them or take a simplistic approach to their interpretation and b) mean that different people will have different claim dates when they took their deals out in the same months.

Guys_Dad

Not been on holiday, Silk,but strikes me that 2 weeks in Tripoli would be calmer that this thread. :rotfl:

Seems to me that there is a simple answer. "The Mobiles.co.uk Cashback Chart" has the following

"The month you purchased your handset will be month 'Zero'. Month 'One' is your first full billed month. So for example, if you ordered your handset in January and need to claim in month 6, we will need your July bill."

So, using that, OP can't lose by following that and applying it to his contract, whether he buys on the 1st or the last day of the month.

Mobiles.co.uk either pay first claim on the formula month - in which case all other formula months will follow using the first payment as a precedent any court would accept - or if they do not, OP wins even more by taking out a small claims court claim for the whole of the cashbacks as mobiles.co.uk will have broken the contract terms fundamentally. There is no room for manoeuvre in that simple sentence in italics above - it is definitive.

Now off to Tripoli for some peace and quiet. :beer:

Silk

Guys_Dad wrote: »

Not been on holiday, Silk,but strikes me that 2 weeks in Tripoli would be calmer that this thread. :rotfl:

Too right there GD :rotfl::rotfl::rotfl:
You were the only one AWOL, I hope you have a Doctor's note

Just to cause confusion here, the curve ball seems to be the OP's full bill is also the first bill so if you call that Month Zero then month one is going to be the second full bill etc ...this means the final bill will be the number 11 in reality the 12th bill which Ben refers to as number 11 ...so far so good.
Problem is if the 6th bill is required then that would make it number 5 followed by 7, 9 and final bill 11

However the website as the OP points out tells him to send number 6, 8 10 and 12 ...this of course means he would be submitting a month late ....which I assume is what the intention is to shorten the window of getting it rectified

Lynsey

Mobiles.co.uk_company_representative wrote: »

Hello Eildor,

Sorry for the confusion that the Cashback table has caused. In your case we would simply require your final bill from the network operator. So this would be your month 11 bill by our numbering system. We will be updating the table to try and make this clearer for future customers. If you would like to e-mail your order number to [EMAIL="twitter@mobiles.co.uk"]twitter@mobiles.co.uk[/EMAIL] then we will send you a specific list of which months bills we require.

Kind Regards

Mobiles.co.uk

@ Mobiles.co.uk rep - sending in the bill you're stating would be incorrect according to both the old and new (with silly month "zero") T&C's for cashback purposes.
You lot are the same group as e2save/OSPS (CPW Group), so why can't you simply copy their simple T&C's which would be more "Customer Friendly" complete with personal chart for claiming??
By keeping this month "zero" you are leaving yourselves wide open to be hit by small claims - there is no clarity in those T&C's.
Please can you inform this board what a month "zero" actually is - maybe send off clarification to the small claims court as well - they may well need it.
Hope the staff member who "invented" this term (month "zero") hasn't yet been sacked - these are hard times.

Lynsey

Silk

Lynsey wrote: »

@Hope the staff member who "invented" this term (month "zero") hasn't yet been sacked - these are hard times.

What are you talking about I'd sack the lot of them ...useless the lot of them I tell you :rotfl::rotfl::rotfl:

Quentin

Lynsey wrote: »

By keeping this month "zero" you are leaving yourselves wide open to be hit by small claims -

Since when have MSE posters been helping cpw group avoid giving us the opportunity to sue them?

Surely it should be the other way round! (MSE members helping others to spot opportunities to sue the cpw group and get their money! All of it!)

Lynsey

Quentin wrote: »

Since when have MSE posters been helping cpw group avoid giving us the opportunity to sue them?

Surely it should be the other way round! (MSE members helping others to spot opportunities to sue the cpw group and get their money! All of it!)

Exactly and that's why this issue needs highlighting - it could well be an opportunity to sue. Inform MSE members now that they can easily go down the Small Claims route with this set of T&C's. I honestly can't see Mobiles.co.uk defending any claim as their T&C's can clearly be seen as confusing.

The other option though is that some MSE may be frightened or don't want to fight for their deserved/advertised redemption claims and clearer T&C's will obviously help those.

Lynsey