MSE News: Ryanair 'sticks two fingers up at passengers' with new card fees

Bob_the_Saver

2sides2everystory wrote: »

Seventy million quid, and with no recliners? He'll not have paid quite that much, to be sure

And I don't think so many people will be paying extra fees come the end of the month, do you Bob? All they'll have to do is choose a different national Ryanair homepage from the dropdown list at top right of the default frontpage before they book with their old Mastercard prepaid, eh?

I'm sure MOL reads MSE so Martin will have inspired him to ask for a discount :money:

It's looking that way so I agree that wait and see is the name of the game for now, anyway my winter flights are all booked in much warmer places :cool:
Maybe he'll change the wording around on the non-English sites to make it difficult for English-only speakers.

fifeken

Bob_the_Saver wrote: »

Maybe he'll change the wording around on the non-English sites to make it difficult for English-only speakers.

Including the Irish site? I don't think that'll go down well.

2sides2everystory

Actually I believe it is quite obvious how Ryanair plan to implement this - their press release says "All other UK MasterCard Prepaid cards will be subject to a £6 admin fee from 1st Nov next."

What is meant by a UK Mastercard Prepaid card ?

As so many Mastercard Prepaids possessed by UK residents are also available to international residents then the only way they can discriminate on the website is by Billing Address.

My "Billing Address" no longer says UK

richardw

2sides2everystory wrote: »

the only way they can discriminate on the website is by Billing Address.

...and IP address and the first four letters of the card number.

You're counting your chickens 2sides2.

2sides2everystory

Some of the Mastercard prepaids are for an international audience, Richard (for example go HERE to check out the link immediately above the fees table that says CLIQUEZ ICI POUR APPRENDRE COMMENT EVITER DE PAYER DES FRAIS OPTIONNELS - CLICK HERE TO SEE HOW TO AVOID PAYING OPTIONAL FEES*).

Mais OUI ! C'est none other than our old ami Neteller UK Limited qui est le only carte qui est directly recommended avec un joli link à Neteller dans les FR og Ryanair Ts and Cs.

That rules out using the card number to discriminate or the French will soon get upset! And I have already said that all Ryanair can do with the IP Address is to direct you "helpfully" and hopefully to their preferred Ryanair startpoint for someone residing at that IP address. That Ryanair 'wishful thought' can be circumvented by using the national dropdown box.

They can't use the IP address to hard-discriminate on charging fees - there has to be a logical structure to the booking process and if the links from the section of the site the customer has chosen to use has links to the version of Ts and Cs which states no admin fee for Mastercard Prepaid then that is how it must be. Not even Ryanair would dare contravene their own Ts and Cs

*It is interesting to see that the English version of the fees page currently has a bad link under a subheading which says CLICK HERE TO SEE HOW TO AVOID PAYING OPTIONAL FEES and it is further interesting to note that with a bit of intuitive correction of the bad link, there is in fact a discriminatory page in English to be found here which offers further links for UK Residents who get one choice only (Ryanair Cashpassport) and Non-UK Residents who get to pick from any number of Mastercard prepaids.

I imagine they might still be toying with the legal niceties of that kind of deliberate detriment intended for the citizens of just one particular nation within the EU.

What a pickle they have created for themselves

Roger1

2sides2everystory wrote: »

*It is interesting to see that the English version of the fees page currently has a bad link under a subheading which says CLICK HERE TO SEE HOW TO AVOID PAYING OPTIONAL FEES and it is further interesting to note that with a bit of intuitive correction of the bad link, there is in fact a discriminatory page in English to be found here which offers further links for UK Residents who get one choice only (Ryanair Cashpassport) and Non-UK Residents who get to pick from any number of Mastercard prepaids.

Well spotted!

I already have two of the cards that link mentions, Kalixa and FairFX (€). I suspect that as I obtained them using my UK address, the Ryanair monster would assess UK surcharges. However, the smell of an application using my alternate (non-UK) address is wafting my way.

budgetflyer

Its not just cardf Fees that are different BTW. The French site gives you the option to change your booking, name or flight for a mere 15 Euro http://www.ryanair.com/fr/termes-et-conditions#regulations-tableoffees compared to our £100

http://www.ryanair.com/fr/nouvelles/les-passagers-ryanair-peuvent-maintenant-modififier-leur-reservation

LES PASSAGERS RYANAIR PEUVENT MAINTENANT MODIFIFIER LEUR RESERVATION APRES L’ENREGISTREMENT EN LIGNE




Ryanair, la compagnie la plus populaire au monde, a annonc! aujourd’hui (31 août) sa dernière innovation de service pour ses passagers qui auront dès maintenant la possibilit! de modifier leur r!servation, même après avoir fait l’enregistrement en ligne. Le service, qui est disponible pour 15€ (par passager, par vol) via les centrales de r!servation Ryanair, permettra au passager d’acc!der à la rubrique « G!rer ma r!servation » où ils pourront alors modifier les noms ou changer leurs dates de vol.

Le nouveau service sera particulièrement utile pour les voyageurs fr!quents et les passagers affaires qui souhaiteront modifier leurs plans de voyage après avoir fait l’enregistrement en ligne Ryanair. Ce service est disponible jusqu’à 17h (CET) le soir pr!c!dent le jour de d!part programm!, sujet aux heures d’ouverture des centrales de r!servations.

Stephen McNamara de Ryanair a pr!cis!:


“Ryanair est ravi d’introduire ce nouveau service qui permettra aux passagers d’acc!der à leur reservation et l’a modifier après avoir fait l’enregistrement en ligne. Ce service est particulièrement utile pour les passagers qui souhaitent modifier leur itin!raire de vol et est disponible via les centrales de r!servations Ryanair jusqu’à 17h le soir pr!c!dent le voyage

Which Google translates as

Ryanair, the company's most popular worldwide, announced today (Aug. 31) its latest innovation of service for its passengers now have the ability to change their reservations, even after online registration. The service, which is available for € 15 (per passenger, per flight) via the central booking Ryanair, will allow the passenger to access the "Manage My Booking 'where they can then change the names or change their flight dates .

The new service will be particularly useful for frequent travelers and business passengers who wish to change their travel plans after the check-in Ryanair. This service is available up to 17h (CET) the night before the day of scheduled departure, subject to hours of booking centers.

Stephen McNamara of Ryanair said:


"Ryanair is delighted to introduce this new service will allow passengers to access their reservation and a change after online registration. This service is particularly useful for passengers wishing to change their flight route and is available through the central reservation until 17h Ryanair the night before the trip. "]

tobiascurious

I think that could be the "uncheck" fee which is £15 in uk

budgetflyer

tobiascurious wrote: »

I think that could be the "uncheck" fee which is £15 in uk

Oops- my mistake:o I don't know how I missed that.

Toe-Jam

budgetflyer wrote: »

I disagree Richard.They could still make money and be "nice"
In fact they would probably make more.
Easyjet's lowest fares are over twice Ryanairs lowest but still they have a bigger UK market share than Ryanair because most people think that they and Stelios (even though he is no longer with them) are "nice"

Its disappointing the venom "Ryanair" create because overall their service and prices are EXCELLENT. Its their arrogance that create so many problems

I'm sorry but they are a commercial business, and they are never going to be your best mate. They don't have to be "nice" they just have to make money for shareholders, and they are doing a good job at that.