MSE News: Ryanair 'sticks two fingers up at passengers' with new card fees

richardw

2sides2everystory wrote: »

If you are French and wish to purchase a flight home to France whilst you are in London, then are you going to be satisfied with a £6 extra charge just because you logged in via a UK IP address?

Ryanair doesn't give a monkeys who is booking in the UK, it's a £6 charge they're interested in and if IP addresses assist them in charging them, then they'll just do it, Ryanair's profits depend on it.

2sides2everystory

I don't think they can do that Richard - (a) I don't think their website is clever enough, and (b) they must be sailing extremely close to equality and human rights boundaries as well as ufair commercial practice boundaries. Their website has already been unbalanced since the summer because of O'Leary's fit of pique about how he would comply with the recently effective CAA and OFT enforcements and it looks likely that this latest impulse is just going to be a black hole for IT and legal costs if he presses it further.

How on earth is he going to forcibly introduce Cash Passport to 30 countries when Access Prepaid themselves have only managed a small proportion so far and don't seem to be able to offer it in anything other than EUR or GBP ?

I think this one will end up with egg on his face.

noncemale

Hi

Although I live in Northern Ireland, I fly Ryanair out of Dublin and pay in Euro with a pre-paid euro Mastercard. On the ryanair.ie website there is no mention of a Ryanair Cash Passport.

So I assume that this latest dodge only applies to travellers from the UK ?

callum9999

antenna wrote: »

But,if Argos were selling a camera for £89.99 during september then put it up to £99.99 in october and gave you a £10 gift card with the purchase would they get into trouble for that? i dont think so.
With the Ryanair deal you get the £6 back instantly when you use the card for first flight you buy.
I dont like it,but,.............

If they advertised it as £89.99 in October as well then yes, they would get in trouble. You don't get £6 back, you get a voucher. Ergo, it is therefore impossible to get the flight at the advertised flight (assuming they continue their current practice of advertising their flight costs with zero payment fees).

SaveTheEuro

Have you been able to use the £6 voucher without difficulty?

I booked a flight to the UK priced in Euros. The voucher code didn't work.

I'm hoping I won't have a problem using the voucher when I next book a flight priced in sterling but did it work for you?

Derry21

SaveTheEuro wrote: »

When buying the card it's £156 minimum upfront. Use a debit card to pay this because it's £4 extra with a credit card.

And one other thing to bear in mind: online reloads will take up to 1 working day to be credited.

To reload the card it is also a minimum of £150. Ryanair have confirmed this to me via email this morning.

Thailand

SaveTheEuro wrote: »

Have you been able to use the £6 voucher without difficulty?

I booked a flight to the UK priced in Euros. The voucher code didn't work.

I'm hoping I won't have a problem using the voucher when I next book a flight priced in sterling but did it work for you?

I booked MAN BRE BRE MAN yesterday and had no problems with the voucher, it went through perfect and I paid £3 each way all in (loads of £6 fares available so ignore the £9 banner as is usually the case). I am made up with that deal.

However, I could not use my Ryanair card as they were charging £12 to use that so had to do a BACS onto my Neteller Mastercard, no big fuss. I assume you can only use it from November the 1st.

sensorypulse

malkie76 wrote: »

The payment fees are still avoidable. Even with the fees they are still mostly cheaper than the competition.
RyanAir are merely playing the game - the issue is the rules on price advertising.

Always worth remembering that you always get to see the final price before pushing confirm.

I think you've hit the nail on the head - why play a game at all?

Why not just add all the charges together, give people the full and correct price from the absolute start - it is, as you say, still a good price - and avoid p*ssing off your customers from the outset, when you don't need to.

I always think: people should LOVE Ryanair for the amazing deals they provide. Why do so many people seem to despise them, and ridicule them? In my opinion it is because the public feel they are being tricked and sold down the river from the moment they type ryanair.com into their browser.

Ryanair have great prices, yes, and good routes, yes - I have no idea why they don't just leave it there, and cut the cr*p.

richardw

They do it because someone has to be caught out for their business to succeed.

budgetflyer

richardw wrote: »

They do it because someone has to be caught out for their business to succeed.

I disagree Richard.They could still make money and be "nice"
In fact they would probably make more.
Easyjet's lowest fares are over twice Ryanairs lowest but still they have a bigger UK market share than Ryanair because most people think that they and Stelios (even though he is no longer with them) are "nice"

Its disappointing the venom "Ryanair" create because overall their service and prices are EXCELLENT. Its their arrogance that create so many problems