New Halifax Account Range?

Optimist

Simon7685 wrote: »

I have checked and double checked regarding the reward current account. It is definately not available for me! I can upgrade to the ultimate reward but not the reward. As soon as I click upgrade it will only let me have the ultimate reward current account. When I log out of internet banking and then click on current accounts available, the reward account is there and available, so I am wondering if it is only available to new customers not existing current account holders?

You have to phone up or go in branch. It can not be upgraded online. They seem to want ask hundreds of questions and it took nigh on a hour with me. The guy kept blaming the new computer system

grimsalve

Ho hum. I applied online for a Halifax Reward account and received all the bumf earlier in the week. I popped into my local branch yesterday to show them my id and finish off the application procedure... only they appear to have lost my account :mad:

The chap I spoke to in branch blamed it on "the new computer system" which seems to be the default excuse with Halifax these days. After a bit of foot tapping (by me) and head scratching (by them) they finally managed to get a new account sorted out but only after I'd provided them with all my details again... but it's still going to be "a couple of weeks" before the account is ready to be used.

opinions4u

The chap I spoke to in branch blamed it on "the new computer system" which seems to be the default excuse with Halifax these days

Well every single aspect of their computer systems changed overnight on 12th September. That's a massive impact on the people working in the branch, especially as, by all accounts, the "new" system lacks some of the logic and flow of the old one (and no longer provides basic information that used to be available).

While it is irritating when companies make changes that impact you in a minor negative way, it's fair to remember that individual staff members are often going through a form of torture trying to find their way round the system in order to help you. I know many where 20+ years of knowledge and skill has been wiped away overnight by the changes.

Optimist

grimsalve wrote: »

Ho hum. I applied online for a Halifax Reward account and received all the bumf earlier in the week. I popped into my local branch yesterday to show them my id and finish off the application procedure... only they appear to have lost my account :mad:

You are correct when said earlier it cannot be done online I meant that you cannot upgrade a current account to a reward account online it only offers the option to upgrade to the ultimate reward account. Well I certainly couldn't

grimsalve

opinions4u wrote: »

Well every single aspect of their computer systems changed overnight on 12th September. That's a massive impact on the people working in the branch, especially as, by all accounts, the "new" system lacks some of the logic and flow of the old one (and no longer provides basic information that used to be available).

While it is irritating when companies make changes that impact you in a minor negative way, it's fair to remember that individual staff members are often going through a form of torture trying to find their way round the system in order to help you. I know many where 20+ years of knowledge and skill has been wiped away overnight by the changes.

It hardly inspires confidence in new customers - did it not occur to anyone to consider training staff with the new system before it was implemented?

Chadsman

I recently had to take in my ID to a branch having applied online twice and subsequently received two letters from them asking to take in ID to a branch so it could be validated! At the third time of visting a branch they opened an account for me there and gave me £25 for the inconvenience.

opinions4u

grimsalve wrote: »

It hardly inspires confidence in new customers - did it not occur to anyone to consider training staff with the new system before it was implemented?

I don't doubt training happened.

But the size of the change appears to be quite overwhelming in many respects. It effectively means every staff member in the branch is like a new starter fresh off their induction course, without the support of knowlegeable staff around them.

Worse still, it means I'm in no position to comment on possible workrounds that could help out posters on here! I simply don't know them any more!

Mandelbrot

opinions4u wrote: »

I don't doubt training happened.

But the size of the change appears to be quite overwhelming in many respects. It effectively means every staff member in the branch is like a new starter fresh off their induction course, without the support of knowlegeable staff around them.

They didn't have to undertake the change in the way they did - and there were undoubtedly errors made in the process.
So it is not just that all the staff are like new starters - the system doesn't always operate as they are told it should do.
So they lose any faith they had in it to start with, become demoralised by all the extra hassle (from irate customers and from the computer system) and service suffers.

Not good for anyone - except LBG's competitors ...

grimsalve

opinions4u wrote: »

But the size of the change appears to be quite overwhelming in many respects. It effectively means every staff member in the branch is like a new starter fresh off their induction course, without the support of knowlegeable staff around them.

Hmmm, I'm a bit concerned about trusting them with any of my money at the moment. If they can't even set up a new account properly then what happens if there's a serious problem? I don't want to be sat in a branch like a chump while the same staff scratch their heads and wonder what button to press next.

sscott5581

sscott5581 wrote: »

I have 3 x Bank of Scotland Classic Vantage accounts and 1 x Halifax Reward

One was a Bank of Scotland Reward upgraded to Classic Vantage the other week and Halifax Reward upgraded from Current Account. The other two I opened a couple of weeks ago in branch.

I have a £1000 overdraft on both the older accounts. I have applied online for £50 overdraft on the two new accounts and was declined. I applied to upgrade my two older accounts to £1500 overdraft and both were approved online.

When I click to upgrade the older account to Added value account I can upgrade to any accounts up to Premier. When I click to upgrade the two new accounts I am told I have the highest available account.

It seems I have CPD against the two new accounts and not against the older accounts??

Any ideas?

Seems that my internal score has changed this month.

Have applied and been accepted for £1000 overdraft on my new accounts so now have £1000 overdraft across my four current accounts. Can also upgrade to any of the added value accounts against any of my classic vantage accounts.