MBNA credit cards (merged)

doodah

Has anyone had any luck with virgin/mbna? A couple of months ago i cancelled my direct debit to them as i was changing bank accounts, then i made a payment with my debit card before the payment due date. they then charged me £34.09 'unpaid direct debit' and £12 'returned payment fee'!

nickmack

Loads of people have claimed back from MBNA.

Read the instructions here and you should be able to as well.

Any questions after this, come back and ask!

girltuesday_2

I got all my charges back from MBNA Virgin after one letter. So far they seem to be one of the easiest to deal with. There's a good thread about them on the Bank Action Group website.

andosrowsk

hi girltuesday, which thread were you thinking of over on Consumer Action Group? Had a browse a couple seem decent. Have just sent of my initial Subject Access request letter to MBNA for my Virgin Card on 29/11/06!

BLUESUNSHINE_2

Hi everybody ,

just wondering if anybody has made a claim against MBNA for charges made to their credit card account ?

Any info would be appreciated :beer:

emanevs

Yes, well tried to!

Requested the information under the DATA Protection Act, 40 days have gone no reply - reported to Information Commissioner, no news yet.

Hope this helps, Northern Rock like that too.

Send the request for the information, stick to the timescales.

BLUESUNSHINE_2

t
Thanks for the reply . Ive just phoned them to request info on all charges made against my account . Ive been given an address to write to .
If anybody's interested its ....

MBNA CUSTOMER SATISFACTION
PO BOX 1004
CHESTER BUSINESS PARK
WREXHAM RD
CH4 9WW

If you do not get a written reply within 40 days then use this number 01244 672000. Its thier customer advocacy number . I found them to be very helpful

emanevs

Yes, sent it to that address, no response.

Be prepared for Information Commissioner!!!

PS. Dont listen to what they say on the phone, get it in writing.

Elsie2_2

Yeah you'll be waiting a hell of a long time for a reply, i have first hand experience from inside the company and they are seriously lacking in their correspondence dept. Its the slowest part of the whole company.

thespaceshanty

Hi guys, I requested my information from MBNA they wrote bac saying it was taking some time to look into my query - yesterday I recieved a list of all my charges on all three cards I had with MBNA. The letter came from the Assistant Vice President lol!! I am now requesting all the charges back.

Thier address is;

MBNA Europe Bank Limited
Customer Advocate Office
Chester Business Park
Chester
CH4 9QQ

Good luck!

lisabear1974

I sent my letter to MBNA before Xmas and received a letter stating thankyou and they would reply before Jan 17th. I then received my statements in the post with a letter stating that all charges were fair etc and since then they have lowered them but they also offered me a good will gesture of £240.00 already! so I have found them quite easy to deal with so far. Will send a letter today stating thanks but I want the full amount please.