New Talktalk poll; feedback needed, good and bad

BigAngryJock

I signed up to TalkTalk broadband and phone after the recommendation made on this site - WHAT A JOKE. They didn't bother to tell my old broadband provider so I now have two broadband providers, their call staff consistently tell me I'm on a different package and the broadband connection crashes repeatedly. I'm off back to O2. AVOID TALK TALK AND THE ADVICE GIVEN ON HERE.

REALLY, REALLY ANGRY.

Raine_E_Day

I'm new to TalkTalk, having been with Virgin for 10 years - and SO many problems with them of late, e.g. like thousands of others recently had no email for 4 days - and no explanation, dreadful speed (0.89 to 1.9 max mbs - paying for 10 and constantly being told 'nothing wrong' for last three years), outages all the time and has often unusable between 6pm and midnight. Loyalty counted for nothing and would not offer better deal, or sort out any problems re speed, despite me constantly phoning. They even increased monthly rental without telling me. For £15+ a month it was appalling, and I should really have jumped ship sooner, especially as I was paying BT line rental and Phone Co-op for calls on top.

Have now ditched the lot and had easy transfer to TalkTalk last week with speed now 13+ mbs. I have opted for latest 'Essentials' deal, so costing 75% less and inclusive of line rental, some calls etc and get half rental for one year - and hopefully £50 cashback. Even in anticipation of a few hiccups, it cannot possibly be as bad as Virgin, so at the moment I'm happy - and better off.

hayton2k3

Raine_E_Day wrote: »

I'm new to TalkTalk, having been with Virgin for 10 years - and SO many problems with them of late, e.g. like thousands of others recently had no email for 4 days - and no explanation, dreadful speed (0.89 to 1.9 max mbs - paying for 10 and constantly being told 'nothing wrong' for last three years), outages all the time and has often unusable between 6pm and midnight. Loyalty counted for nothing and would not offer better deal, or sort out any problems re speed, despite me constantly phoning. They even increased monthly rental without telling me. For £15+ a month it was appalling, and I should really have jumped ship sooner, especially as I was paying BT line rental and Phone Co-op for calls on top.

Have now ditched the lot and had easy transfer to TalkTalk last week with speed now 13+ mbs. I have opted for latest 'Essentials' deal, so costing 75% less and inclusive of line rental, some calls etc and get half rental for one year - and hopefully £50 cashback. Even in anticipation of a few hiccups, it cannot possibly be as bad as Virgin, so at the moment I'm happy - and better off.

Trust me. TalkTalk should be renamed to WalkWalk. You need to walk on out of their lame contract.
I would rather suffer Virgin's problems than have line dropping atleast 20 times a day. That is even if it works.
It is embarrassing when people ask to look up something on the net. Only for them to say it isn't working and making me look like a coconut saying oh wait i will reboot router. I have phoned them hundreds if not thousands of times. I have had Technical engineers and everything sent around with laptops. I have gone through some 10+ routers and still the same issue. Talktalk pay for all these guys to come but it is a pain just to get told it seems fine.
Call centre staff are about as bright as a black out. They can't say name. They don't understand anything. and there wonderful technical info always is Reboot router and try again. Or it is working on this end.

interbear

Going against the grain perhaps but my TT experience is more positive than many.

Been with them for a number of years on an "international anytime" package which includes free UK & international calls, and 40GB broadband allowance per month. No issues in switching to TT, no issues with broadband reliability, good internet billing, account management & online forums. And good value for money - less than £24 per month(including line rental).


My only gripe is the regular call centre intrusion to persuade me to commit to a contract. That said, on one such call I got them to move from an original offer of x2 months half-price for a x24 month contract to a much better deal of x6 month half-price on the international anytime package for a x12 month contract. So my £24 per month will reduce to £18 - covering free calls, line rental and broadband. Pretty good if you ask me.

hareng

Is there any way to get these TT Indian sales to stop pestering me day in day out?

Did i tell you they nicked my phone line was a shock after receiving a direct debit mandate - too late! :eek: On who's authority?
Had to pay through the nose to get away, 3 months is a long time especially when being billed ficticious unruly amounts more than previously spent in 12 months. They play rough as well even when their fault.
By the way they still owe me money since 2006.
TT would be the last company i would go with, in fact the whole group.

Pay cheap prices expect a bad service.

In response to last post i was with two separate providers phone line/anytimecalls plus other benefits and another ISP of reputable quality with no caps or throttling at less than you are paying!

Roystonb_2

I'm glad to see I'm not the only happy TalkTalk customer. I had spent 6 months trying to convince BT my broadband wasn't working, and ended up with 15 (yes, 15) modems that they kept sending me. Eventually I tried to change supplier, and BT admitted that I had no broadband. It turned out they had connected an elderly neighbour's emergency alarm to my phone line. This meant I'd been paying for a non-existent broadband connection and, more worryingly, she had been paying for a non-working care alarm system. By comparison to BT TalkTalk's customer service is brilliant. (And no, I do not work for TalkTalk)

mel12

very poor customer service and regularly drops connection or can't connect because 'the remote computer is not responding' (ie their server is too busy). Took them several months to sort out when I moved house as well. I'm stuck now but just waiting for my contract to end so that I can leave!

Oh yeah and cos I was with tiscali originally I still can't use the talk talk support forum?!

mel12

ooh I've just read the price hikes article. Fantastic I should be able to get out of my contract early then :j

Steve_xx

I called TalkTalk to report a problem with my phone line. As usual, they warned me about the charge if the fault is found to be on my own kit, which is fair enough. But increasingly with TT there is a distinct reluctance to despatch an engineer, obviously because they have to pay BT Openreach to do so.

However, their voiceover regarding the charges if the fault is found to be on my own kit has now extended its liability to me to anything in my garden. This is a new one on me as previously it has been accepted that all of the cabling and kit on the line side of the prime socket was the responsibility of the telecom provider. I can only assume from this that they may be referring to plants and/or trees that may have had some effect on overhead cabling?

Rowz

I was a happy TalkTalk customer for ten years until January. I had been put on a new all inclusive package the previous September and assured I could change it at anytime. I gave it three months then asked to change. I was told it would take 48hrs. Nine months later and a complaint to the Ombudsman has resulted in a compensation payment and I am now able to leave as my contract is up for renewal.
I wanted to go to Sky to take advantage of the Anytime+ service so three weeks before renewal I set the wheels in motion. I have had my phone number for over 30 years, so I want to keep it, but here lies the problem. TT is an LLU provider as is Sky, but, despite assurances to the contrary, they are retaining the number.
It has taken me a month of enquiries with TT, Sky and BT to discover this. It was confirmed by Openreach yesterday.
I have lost count of the orders that have been placed, then cancelled by Sky, who have been giving me conflicting info during this time. I have wasted hours on the phone to them and, despite them cancelling the order in writing, they are STILL sending me a router! They've also said they will only refund the charge for the router (which the letter says is free) once it has been returned. So I am waiting for it to arrive so I can refuse delivery. They've also charged me a connection charge too.
There has been no help from anyone until I contacted BT. They have been so helpful that if they can sort out the number I am signing up with them.
To make matters worse, TT phoned yesterday for me to renew my contract and told me I had been moved over to the new account already, so I am now going to have a massive phone bill because I was unaware of this whilst I have spent hours on the phone trying to sort out this mess!

I've looked at the current TT offers and they emphasise how easy it is to switch to them AND keep your existing number, but they DO NOT tell you that if you leave them it's very unlikely you can retain it.
Rant over!!