New Talktalk poll; feedback needed, good and bad

bobbyp2422

talk talk are garbage

camkaipop

bobbyp2422 wrote: »

talk talk have taken money from my account i have tried for 6mths to cancel now they have taken money from my account put me overdrawn and i cannot get it back DO NOT GO NEAR THEM

thats happened to me aswell, as they changed my DD date to 10 days earlier without even telling me, (July) I now have to pay my bank aswell, anway I'd rather go bankrupt than pay TT any more money!

lindos90

woobrad wrote: »

I really am having the most dreadful time with Talk Talk. It must be the most incompetent company I have ever been unfortunate enough to be involved with.

In a nutshell I am being harrassed by this company and they are billing me every month for a service I never recieved.

I signed up with Talk Talk in November last year. I was due to give birth that month and we wanted to get everything up and running before our little one arrived.
We didn't have a BT line so Talk Talk offered to put one in for £30. This sounded reasonable so I paid and their engineer came round to put it in.The baby arrived early so it was me in the house with a newborn when the installation took place.
To cut a long story short (trust me, the rest needs explaining fully) we eventually got the line although it didn't work at first, apparently there was a problem with the exchange.

The installation of the line wasn't the problem. We didn't use the line because we had ordered broadband and was told to wait for the router and set everything up together.
November came and went, so did December. Luckily we didn't cancel our existing telephone and broadband contract with Virgin Media, my hubby didn't want to in case we had any problems with Talk Talk. My goodness me, how right he was!

January 2010 and still no router. In all honesty I'd forgotten all about it since our service had not been interrupted(we were using Virgin) It was only when hubby mentioned that we hadn't had anything from Talk Talk and we received our first bill that I remembered about the contract and started chasing it up.

1) First call, mid January. Told me they had no coverage in our area but was expecting everything to be up and running by 2nd week in Feb. Asked why this had not been mentioned in November when we signed up. They sent us a dongle that would give us internet access (with limited use ) as a sweetener to tide us over until Feb. Asked them why I was boing billed for a service I didn't have, they said our phone had been on since November. I'd previously been told the phone would not be live til the broadband package was activated. They credited my account when they looked and it was obvious that the line was not being used.
Second week in Feb came and went, no broadband package.

2) Second call, third week in Feb. Told them we hadn't received the router. 'What router?' was the response. 'We have no record you have placed an order for broadband.' Earlier that week our bill had arrived. I was being billed for broadband but not for the phone. They apologised and reordered the router, it should arrive in 5 days. They refunded the charges for the nonexistent broadband. 5 days came and went, no router.

3) Third call, second week in March. Told them we hadn't received the router. 'What router?' again was the response. Still no record of the order. A few days later I got billed for broadband. Again.

4) Fourth call, second week in April. No router, will receive in 5 days.

5) Fifth call, 24th April. Fed up, dongle stopped working, no router, empty promises. Talk Talk advisor told me I was within my rights to cancel because I had never actually received the service. I cancelled my account with immediate effect.

Since then I have been billed every month for broadband. Every month I have called them, every month they apologise and assure me it won't happen again.
I have received various letters asking me to switch to Talk Talk. I've had one letter telling me it's cheaper to pay by direct debit.

It's now July, 8 months on. This month I've had three extra items added to my bill:

1) non-direct debit admin fee
2) paper bill charge
3) direct debit rejection charge

These have been added to my monthly bill.
I actually wrote to Talk Talk last month and told them I would take legal advice because they were harrassing me. It has made no difference, it keeps happening every month.

I'm at the end of my tether, they will not stop billing me even though the account was closed in April because I never received the service.

I am wondering when the debt collectors letters are going to start. I spent hours reading these forums last night and there seems to be a pattern.

I've tried joining the talk talk forum suggested by 'Em x' (how inappropriate is that, putting a kiss next to her name when she's dealing with irate customers) but it will not allow me to post because the numbers don't work on the forms. I refuse to ring them because it has got me nowhere previously and it is a costly business.

I'm guessing the legal route may be my only option.:(

Although its a hassle to join another forum, you may get some joy if you join the tt members forum, copy and paste this post above on there, they have a 'billing and line rental' subforum. You may not get an answer immediatly, but there are 3 regular TT reps who check the frum while they are at work and they do follow things up and get them sorted, much better than calling and things not getting followed up, give it a try!

Halifax_sux

lindos90 wrote: »

Although its a hassle to join another forum, you may get some joy if you join the tt members forum, copy and paste this post above on there, they have a 'billing and line rental' subforum. You may not get an answer immediatly, but there are 3 regular TT reps who check the frum while they are at work and they do follow things up and get them sorted, much better than calling and things not getting followed up, give it a try!

my experience with the TT forum was a joke!
they almost told me to p. off!!
frankly, TT do not know the meaning of the word "service".
woobrad, if you do decide to post on the TT forum and you get any sort of joy from TT, please post here and send me a pm so i can be amazed.

trinidadone

I think sometimes the TT rep posts on here also, although I dont think she posts on this site as frequently as before

Halifax_sux

trinidadone wrote: »

I think sometimes the TT rep posts on here also, although I dont think she posts on this site as frequently as before

i wonder if that's cos they have more "control" over what is posted on the TT forum?
you know what they say, "if you can't stand the heat ... etc".
maybe "she's" simply staying out of the kitchen.

trinidadone

LOL

The rep usually requests moneysaving TT customers to join the members TT forum. They tell us, this is becouse they dont know how safe it is to share sensative information on this site, and secondly the rep tells us this is due to the companies own Data Protection Policy.

I guess the members TT forum is really busy, she last posted on 30th June

Halifax_sux

the TT forum didn't seem that busy when i posted there, quite the opposite imo. my guess would be that by the time users are told to post on their forum they've already learned enough about TT to know that posting there will be a total waste of their time and effort. frankly, and i'm going off my own personal experiences here, by the time i'm posting either here or CAG then i've decided that i've had more than enough of the company in question and i am invariably looking for the next step i can take without running up huge legal bills.
... and i would be very surprised if that wasn't the case for almost everyone here!

thank god for Martin and thank god for the CAG and thank god for all the amazing people who offer such brilliant advice on those forums for no personal reward.

whatajoke1

trinidadone wrote: »

The rep usually requests moneysaving TT customers to join the members TT forum.

who then tell you to phone an 0871 number cos they can't answer the question or don't have access to the correct ststem.

My experience of talktalk

Talktalk do not

stick to their T&Cs

talktalk won't process your data to comply with data protection

talktalk disregard the law (so many examples to chose from, my current favourite law breaking by talktalk is concerning Privacy and Electronic Communications Regulations, you would think someone there would actually know this stuff)

If you can put up with

little customer support

harassing phone calls 2 or 3 times a day from call centres lying to you to get you to take out another contract (even though you have opted-out of marketing calls)

emails that you cannot unsubscribe from

ignoring your marketing preferences so you are permanently opted-in, even though the system says you're opted out, and you can never really opt-out

no notification of changes to your service or price rises

and contracts set-up without your knowledge tying you in for another 18 months

trinidadone

whatajoke1 wrote: »

who then tell you to phone an 0871 number cos they can't answer the question or don't have access to the correct ststem.

My experience of talktalk

Talktalk do not

stick to their T&Cs

talktalk won't process your data to comply with data protection

talktalk disregard the law (so many examples to chose from, my current favourite law breaking by talktalk is concerning Privacy and Electronic Communications Regulations, you would think someone there would actually know this stuff)

If you can put up with

little customer support

harassing phone calls 2 or 3 times a day from call centres lying to you to get you to take out another contract (even though you have opted-out of marketing calls)

emails that you cannot unsubscribe from

ignoring your marketing preferences so you are permanently opted-in, even though the system says you're opted out, and you can never really opt-out

no notification of changes to your service or price rises

and contracts set-up without your knowledge tying you in for another 18 months

Hi, I dont really follow you? As mentioned previousely, the TalkTalk rep can do very little here, other than refer you to the TalkTalk forum. I am not sure if you have used the forum before, but it is much better than CS support on the telephone, give them a try, post your grievances and see what happons