New Talktalk poll; feedback needed, good and bad

tomsolomon

After many problems with BT and other internet service providers, we finally settled on (Tiscali) TalkTalk. We were loyal customers with them for eight years, we had the home phone and broadband package, I have even taken my last three mobile phone contracts out with Carphone Warehouse, so four and a half years for the mobile as well.
It was a very good service in all fairness, and believe me I am very picky when it comes to my broadband.
But here's the problem....

We missed a payment, the first payment we ever missed in eight years for the home phone or the mobile. And what did TalkTalk do?
They cut us off, no warning, tried to use the phone one day and recieved a message directing us to their billing department for immediate payment.

Of course, not knowing that the bank had messed up, I continued very appologetically to their billing department and payed the outstanding amount. Reset the Direct debit and thought nothing of it. The phone line was reinstated and everything was cosy with them untill the following month when the phone got cut off again.
This time I rang customer services from my CPWH mobile phone. I asked why they had cut me off again and I got a snooty customer service rep telling me that I had not bothered to set up a DD for the payments. I explained the previouse months actions onto deaf ears and was told that unless I made immediate payment I would be cut off completely, I told them I wanted to cancell my phone and broadband with them, they seemed happy with losing loyal customers, so we went our seperate ways.
I disconnected my phone from the wall and never looked back.

Now a whole four months and several phone calls and letters later they are still billing me......

The bill stands at over £90, they have no chance in hell to be perfectly honest, my rear is going to be toasting on satans coals before they get another penny out of me.

My opinion of this company has gone from fairly good to completely incompetent, I would avoid this company like the plague, especially seeing as companys like O2 are now offering home and broadband packages, and many more will follow, that I am sure of. TalkTalk and BT have been the leaders in this market for some time, but now they have a bit of healthy competition.

So yes, avoid like the plague, or just don't miss a payment.

Halifax_sux

stinks!
they messed me about so much that i've had enough!
they use traffic shaping, which is not supposed to kick in until you've exceeded your dl limit, which frequently stopped me even displaying sites like google mail plus i was hardly ever able to access my ubuntu one space. they don't permit p2p, so forget the spirit of Linux because torrents are out. at time my ip address changed so often i thought it had be hijacked by the national lottery. most of all they lied to me then they lied again and again. they even told me that if i left them i would lose my line and my number.
thing is, i was really happy with their telephone service and, even after all these problems, i would have been happy to return to it but they totally refused saying "because it's LLU" (which i had been for a couple of years before i added bb to my tt phone package.

TalkTalk

Hi Guys,

I can only apologise for the issues you have encountered with your individual services/

As we can only provide limited support via MSE I would ask that you register on the TalkTalk Members Forum (http://www.talktalkmembers.com/forums) where we can provide full account support and investigate further into this issue for you.

Regards

Halifax_sux

TalkTalk_Company_Representative wrote: »

Hi Guys,

I can only apologise for the issues you have encountered with your individual services/

As we can only provide limited support via MSE I would ask that you register on the TalkTalk Members Forum (http://www.talktalkmembers.com/forums) where we can provide full account support and investigate further into this issue for you.

Regards

i registered on the "TalkTalk Members Forum" and i posted about my problems.
guess what?
i'm guessing that Martin wouldn't like me to tell you exactly what i thought of the support so let's just say it started in the pits and went quickly downhill until i was virtually told to sod off.

trinidadone

Halifax_sux wrote: »

i registered on the "TalkTalk Members Forum" and i posted about my problems.
guess what?
i'm guessing that Martin wouldn't like me to tell you exactly what i thought of the support so let's just say it started in the pits and went quickly downhill until i was virtually told to sod off.

hey halifax, was your problems not sorted out on the Talk Talk members forum?

sheppy124

I am still in contract with talktalk, and except I will have break of contract prices, I want to move to virgin, anybody done this, though I am considering going back to bt with phone only, as I dont really trust talktalk to cease my account and migrate my number over, as virgins a cable outside the bts exchanges.

1. As I am in a contract, do I need to inform them or can I go down the normal route and just join my new provider, and wait for bill with all the extra charges.

2. Or do I need to inform them first. And can they stop me from breaking my contract legally.


Dont get me wrong I have had a good service from talktalk, but my needs have changed, and after the recent run arounds, its time to move on.

Halifax_sux

trinidadone wrote: »

hey halifax, was your problems not sorted out on the Talk Talk members forum?

"it started in the pits and went quickly downhill until i was virtually told to sod off"
- does that sound sorted?
i did eventually manage to cancel my TT contract (within their 30 days cooling off period) transfering my line back to BT then i ordered broadband from O2 (therefore having no internet for exactly one week). during my downtime i guessed at the configuration my router would probably need (being a Linux user the setup cd they sent me was useless) so as soon as BT connected my line to the O2 kit everything burst into life.
sorted? i guess you might think that but certainly no thanks to TalkTalk!!

woobrad

I really am having the most dreadful time with Talk Talk. It must be the most incompetent company I have ever been unfortunate enough to be involved with.

In a nutshell I am being harrassed by this company and they are billing me every month for a service I never recieved.

I signed up with Talk Talk in November last year. I was due to give birth that month and we wanted to get everything up and running before our little one arrived.
We didn't have a BT line so Talk Talk offered to put one in for £30. This sounded reasonable so I paid and their engineer came round to put it in.The baby arrived early so it was me in the house with a newborn when the installation took place.
To cut a long story short (trust me, the rest needs explaining fully) we eventually got the line although it didn't work at first, apparently there was a problem with the exchange.

The installation of the line wasn't the problem. We didn't use the line because we had ordered broadband and was told to wait for the router and set everything up together.
November came and went, so did December. Luckily we didn't cancel our existing telephone and broadband contract with Virgin Media, my hubby didn't want to in case we had any problems with Talk Talk. My goodness me, how right he was!

January 2010 and still no router. In all honesty I'd forgotten all about it since our service had not been interrupted(we were using Virgin) It was only when hubby mentioned that we hadn't had anything from Talk Talk and we received our first bill that I remembered about the contract and started chasing it up.

1) First call, mid January. Told me they had no coverage in our area but was expecting everything to be up and running by 2nd week in Feb. Asked why this had not been mentioned in November when we signed up. They sent us a dongle that would give us internet access (with limited use ) as a sweetener to tide us over until Feb. Asked them why I was boing billed for a service I didn't have, they said our phone had been on since November. I'd previously been told the phone would not be live til the broadband package was activated. They credited my account when they looked and it was obvious that the line was not being used.
Second week in Feb came and went, no broadband package.

2) Second call, third week in Feb. Told them we hadn't received the router. 'What router?' was the response. 'We have no record you have placed an order for broadband.' Earlier that week our bill had arrived. I was being billed for broadband but not for the phone. They apologised and reordered the router, it should arrive in 5 days. They refunded the charges for the nonexistent broadband. 5 days came and went, no router.

3) Third call, second week in March. Told them we hadn't received the router. 'What router?' again was the response. Still no record of the order. A few days later I got billed for broadband. Again.

4) Fourth call, second week in April. No router, will receive in 5 days.

5) Fifth call, 24th April. Fed up, dongle stopped working, no router, empty promises. Talk Talk advisor told me I was within my rights to cancel because I had never actually received the service. I cancelled my account with immediate effect.

Since then I have been billed every month for broadband. Every month I have called them, every month they apologise and assure me it won't happen again.
I have received various letters asking me to switch to Talk Talk. I've had one letter telling me it's cheaper to pay by direct debit.

It's now July, 8 months on. This month I've had three extra items added to my bill:

1) non-direct debit admin fee
2) paper bill charge
3) direct debit rejection charge

These have been added to my monthly bill.
I actually wrote to Talk Talk last month and told them I would take legal advice because they were harrassing me. It has made no difference, it keeps happening every month.

I'm at the end of my tether, they will not stop billing me even though the account was closed in April because I never received the service.

I am wondering when the debt collectors letters are going to start. I spent hours reading these forums last night and there seems to be a pattern.

I've tried joining the talk talk forum suggested by 'Em x' (how inappropriate is that, putting a kiss next to her name when she's dealing with irate customers) but it will not allow me to post because the numbers don't work on the forms. I refuse to ring them because it has got me nowhere previously and it is a costly business.

I'm guessing the legal route may be my only option.:(

bobbyp2422

talk talk have taken money from my account i have tried for 6mths to cancel now they have taken money from my account put me overdrawn and i cannot get it back DO NOT GO NEAR THEM

bobbyp2422

they are not incompetent that is abuse to incompetents they are worse