Please help - computer at a virtual standstill!

waddler_8

They're having trouble downloading anything. DDS is <600kb and they couldn't download that.

RussJK

Two green lights means it's synced; I'm not sure how to check sync speeds for a USB modem without having to get you to download software, so I'll let penrhyn finish that line of thought

I really think you should try uninstalling Kaspersky - it's not likely to break anything, and at worst you can just put it back on using the CD. At least we'll know that other lines of enquiry aren't a waste of time.

melbury

waddler_8 wrote: »

Try IE in no addon mode. It doesn't change any settings and you can still use IE normally if it doesn't solve any problems.

• Click the Start button , click All Programs, click Accessories, click System Tools, and then click Internet Explorer (No Add-ons).

http://windows.microsoft.com/en-US/windows-vista/How-do-browser-add-ons-affect-my-computer


More here that may help without having to download anything: http://windows.microsoft.com/en-us/windows/help/internet-explorer/slow-five-tips-to-boost-performance

Have tried this, but it hasn't made any difference. Thanks anyway.

melbury

closed wrote: »

http://www.trendmicro.com/ftp/products/hijackthis/beta/HijackThis.exe

ctrl alt del, task manager, performance, post commit charge total and peak

Can't download anything Closed, so unfortunately will probably end up have to take it back to factory settings yet again, which is a real pain.

Is there any easy way of saving documents in Word and Excel and photos?

closed

It should already be on the machine if you ever downloaded it - been waiting since last October

https://forums.moneysavingexpert.com/discussion/2812660

https://forums.moneysavingexpert.com/discussion/2946616

https://forums.moneysavingexpert.com/discussion/3377526

How are you managing to read this?

uninstall kaspersky, see if it improves.

melbury

closed wrote: »

It should already be on the machine if you ever downloaded it - been waiting since last October

https://forums.moneysavingexpert.com/discussion/2812660

https://forums.moneysavingexpert.com/discussion/2946616

https://forums.moneysavingexpert.com/discussion/3377526

How are you managing to read this?

Very slowly, ironically this is about the only site that is working, albeit not nearly as fast as usual. However, downloads are impossible. I really wanted to try the Malwarebytes scan, but no way will it work.

I don't have it because the computer was wiped when taken back to factory settings.

The computer is working okay when moving around in Word and Excel, it just seems to be the internet that is the problem, which makes me wonder if taking it back to factory settings is needed.

espresso

melbury wrote: »

I shouldn't be such a wuss with computers.

..............

closed

what is your commit charge

uninstall kaspersky (5 minutes) if that doesn't work, backup your data (10 minutes) then restore to factory settings (10 minutes)

you'd be better off with a router instead of a usb modem

easy way to backup is a dvd or external drive.

melbury

espresso wrote: »

..............

I still totally agree with that comment.

Computers to me are very mystical and complicated things and to be honest I find messing with them quite scary.

Think I will try deleting Kaspersky and installing the newer version just to see if that helps. That is of course if it will install:eek:

melbury

closed wrote: »

what is your commit charge

uninstall kaspersky (5 minutes) if that doesn't work, backup your data then restore to factory settings (10 minutes)

you'd be better off with a router instead of a usb modem

The man from Orange said he was going to send me a new router, I just presumed he meant the same thing that I have now, but perhaps he didn't. What is the difference? Does it still go into the telephone point and the back of the computer?

Thank you for your patience Closed................