Any positive experiences switching to EDF energy??

jalexa

melbury wrote: »

Do EDF do quarterly bills?

You get a 6% discount for paying by monthly direct debit.

If you want other payment options you need to phone to discuss.

melbury

jalexa wrote: »

You get a 6% discount for paying by monthly direct debit.

If you want other payment options you need to phone to discuss.

Oh yes I will be paying via direct debit. I always get quarterly bills with Southern Electric even though I pay via direct debit. I like to know how much I am using.

jalexa

Yay.

Set up an online bill payment to the Edf bank details mentioned in MyAccount (incidently different details to all my online banking Edf templates, which required the "templates" to be defeated). Bank or Edf business process failure?:( Anyway the test payment was received.:j

On a less positive note, meter "graphics" have appeared on MyAccount "submit meter reading". The graphic includes a dial meter, and the instruction "simply read your meter left to right.... Has the "schoolboy programmer" every had to read a doddery old dial meter with ambiguous pointer positions?

brewerdave

jalexa wrote: »

On a less positive note, meter "graphics" have appeared on MyAccount "submit meter reading". The graphic includes a dial meter, and the instruction "simply read your meter left to right.... Has the "schoolboy programmer" every had to read a doddery old dial meter?:(

Also I've just noticed hat the Contract Tracker page has now vanished entirely.
The link to "prices" doesn't give the rates for the actual tariff I'm on either!

notbritishgas

Further update to my post yesterday when I said the Contact tracker for electricity had progressed onto "meter reading required".

Today I have received an email and also a "message" stating my go live date will be 31 Aug and asking me to enter the reading. It also said that a seperate request will be made for the gas account.

So far things are going as I expected ( oh dear I wish I hadn't said that!)

jalexa

notbritishgas wrote: »

Further update to my post yesterday when I said the Contact tracker for electricity had progressed onto "meter reading required".

Today I have received an email and also a "message" stating my go live date will be 31 Aug and asking me to enter the reading.

Good news. Just a pity MyAccount is still displaying its tendancy to be behind the "actuality". Still 1 day behind is an improvement over 10 days behind. This deserves a foray into "more Smilies":happylove

page3

Just gave EDF my first month's meter reading (online) since switching to them a month ago.

DD was £88/month. Very little gas used and now my DD is set to £111/month!!!

Anyone else had their DD put up after only a month, based on very low usage figures? Gas/Electric used very low this time of year.

jalexa

page3 wrote: »

Just gave EDF my first month's meter reading (online) since switching to them a month ago.

DD was £88/month. Very little gas used and now my DD is set to £111/month!!!

Anyone else had their DD put up after only a month, based on very low usage figures? Gas/Electric used very low this time of year.

Ha, you have been had. Some people have had their DD reduced to £1 though I had my electricity doubled for "zero" comsumption:D

Given its only a month, I expect Edf will restore the previous payment if you phone up and ask.:cool: Wait times have been reducing on weekdays am (though it is a Bank Holiday today). My last call a week or so ago was a few minutes.

While you are on the phone ask when your next annual review is (I predict April and annually thereafter). Hold them to their own procedure, if necessary by invoking the complaints procedure.

http://www.edfenergy.com/products-services/for-your-home/direct-debit/direct-debit-existing-direct-debit-customers.shtml

Whether the £88 or the £111 is right or wrong is another issue. Theoretically to achieve a zero balance (by April) requires a summer balance, which recent switchers will not have.

Up to you how you achieve that. I do the calculations but it may be easier for you to "set a trap" by asking Edf to explain their usage assumptions and calculation, then checking if it is right. Plenty help here if you post the data.

Not_a_Newbie

We switched a little while ago, and this weekend just received a letter from them saying that our gas DD was to increase from £53 to £140!!

And of course phoned today and it turns out they are closed on BHs.

StevieJ

jalexa wrote: »

Whether the £88 or the £111 is right or wrong is another issue. Theoretically to achieve a zero balance (by April) requires a summer balance, which recent switchers will not have.

Up to you how you achieve that. I do the calculations but it may be easier for you to "set a trap" by asking Edf to explain their usage assumptions and calculation, then checking if it is right. Plenty help here if you post the data.

Do any of you people pay over the credit balance cheques from the old supplier to counter this, I am surprised that is not a normal part of the process i.e. the old supplier directly transfers outstanding credit/debit balances to new supplier.