Barclays claim timeline thread

KezzerF

Keep us informed Munton, I am now at 40 +15 days overdue and will email Bob again plus will log the complaint via the website like you did.

Munton

I have just had a response from Robert Diamonds office....

Dear Miss Munton

Thank you for your email dated 23 November. I have forwarded your email to the relevant department and you will be receiving a response shortly.

Thank you for your patience.

Yours sincerely

I'm not holding out much hope though as they have sent it to the same team/department that have I called 9 times now and had not solid update from!!!

The email signature of this person was Executive Sup port Team
Specialist Complaints - Head Office. Surely they should be looking into the case themselves not passing it back to a team who do not have any authority to do anything?!

BobbyMcDougall

KezzerF wrote: »

Keep us informed Munton, I am now at 40 +15 days overdue and will email Bob again plus will log the complaint via the website like you did.

Any luck yet Kezzer?

SandyMc

I've had an answer back from my email to Bob, which simply says Regrettably, I am unable to advise you of an exact date when the refund will be paid. However, I will now liaise with our PPI Refund Team to ensure the payment is made as soon as possible.

KezzerF

BobbyMcDougall wrote: »

Any luck yet Kezzer?

No money received, but emailed Bob again last Wednesday and an email was received on Friday to say sorry and that we should hear more about money owed by Friday 9th December. Here's hoping!

lilleo

I put in a claim to Barclays early October got a reply from them on the 24th October saying they were looking into my claim. Not heard anything yet, I was excited thinkin I'd get something by christmas but reading other peoples messages here it doesn't look likely boo hoo.

Great news: sent an email to Bob Diamond on the 5/12/11 asking about my claim and how long it would take. Received an email from their office today 8/12 saying my claim has been upheld and that they sent a letter to me on the 2/12/11 which i have yet to receive so I'm not sure how much I will be getting back and I will receive it within the next 40 days woop woop. I'm hoping as I still hold an account with them that it will go into my account sooner. fingers crossed.

Does anyone know if this effects my tax credits/job seekers do I have to declare it?

Little_Italy

2 claims out of 3 are ongoing, 1 was rejected! :mad:

So Last week I decided to email Mr Diamond and sent a letter off to the customer relations manager explaining why they should overturn their decision.

:rotfl:Funnily enough I received a call from one of his colleagues asking why I thought the decision was wrong - so I went through the whole process again and explained why/how the PPI had been mis-sold. She kindly listened to me and said that she would investigate in more detail.

Not really holding much hope on this one, however they are looking into the claim - so I must be thankful of that. Keep you posted on the progress. The other 2 claims have a deadline of 14th December, let's see what happens.

Little_Italy

Little_Italy wrote: »

2 claims out of 3 are ongoing, 1 was rejected! :mad:

So Last week I decided to email Mr Diamond and sent a letter off to the customer relations manager explaining why they should overturn their decision.

:rotfl:Funnily enough I received a call from one of his colleagues asking why I thought the decision was wrong - so I went through the whole process again and explained why/how the PPI had been mis-sold. She kindly listened to me and said that she would investigate in more detail.

Not really holding much hope on this one, however they are looking into the claim - so I must be thankful of that. Keep you posted on the progress. The other 2 claims have a deadline of 14th December, let's see what happens.

ANOTHER UPDATE
Looks like my email to Mr Diamond worked, just received a phone call from a very nice lady to say that they made an error and will be upholding my claim regarding a loan I took out in the late 1990's - to the tune of £1100.00:j :beer: And to top it off it has already been transferred into my account already! Now waiting on x2 overdraft protection insurance from Barclays!

Success on Picture Loan £8,941.43, DFS £200.00, Barclays Loan £1,100.00
Waiting on Barclays Overdraft PPI, MBNA & Egg!

Mr Martin Lewis - YOU ARE A LEGEND :money:

sarahlous82

claim started in June 2011

phonecall recieved begining of sept upholding my complaint

currently 40 working days + 20 working days over and still waiting!
email going to Bob tomorrow! grrrrrr

KezzerF

Little_Italy wrote: »

ANOTHER UPDATE
Looks like my email to Mr Diamond worked, just received a phone call from a very nice lady to say that they made an error and will be upholding my claim regarding a loan I took out in the late 1990's - to the tune of £1100.00:j :beer: And to top it off it has already been transferred into my account already! Now waiting on x2 overdraft protection insurance from Barclays!

Success on Picture Loan £8,941.43, DFS £200.00, Barclays Loan £1,100.00
Waiting on Barclays Overdraft PPI, MBNA & Egg!

Mr Martin Lewis - YOU ARE A LEGEND :money:

Fantastic news, well done. It's good to see that badgering Mr Diamond does indeed get you somewhere :T