Which address (merged threads)

PoochyChoo

why do i send it just to the local branch to let them know the amount and the fact i want it back? would it not be better to send it to the head office?

has everyone really sent it to the local branch?

Rex_Mundi

You can send it to the head office, but this may not be the office that is dealing with claims (they will forward the letter on). Sending the letters to your local branch is proven to work. They forward your letters onto the relevent department for claims.

It's your choice where you send the letters.

PoochyChoo

ok. branch tomorrow morning then !!

take by hand or recorded still recomended?

£1519 charges.... !!!

Rex_Mundi

As long as you get a receipt of the letter (to prove they got it). It doesn't matter.

linkslow

Hi

I have done the first process of getting the past 6 years worth of statements and have gone checked them over,

Now who do I contact, should I contact the local branch or do I go to the head office and if I use the sample letter can I also say how others are getting charges back and about the Unfair Terms in Consumer Contracts Regulations in the letter or should I keep it simple.

I hope someone can help and thanks for reading this

radaas

like above poster, the guides given were not precise? it says i could send it to my branch and tehy will send it on to whoever it needs to go to.
can i not just speed things up and send it direct?

whio would this be please?

jas135

linkslow wrote:

Hi

I have done the first process of getting the past 6 years worth of statements and have gone checked them over,

Now who do I contact, should I contact the local branch or do I go to the head office and if I use the sample letter can I also say how others are getting charges back and about the Unfair Terms in Consumer Contracts Regulations in the letter or should I keep it simple.

I hope someone can help and thanks for reading this

use this letter , fill in your own details where it is highlighted in blue . This is the standard template letter that 99% of people are using . No need to mention other peoples sucesses on claiming back . Just follow the standard procedures on this site and keep reading the forums .
All the answers , and people with answers , are here .

You can either hand the letter in to your local branch or send it one of the following address from this link .

http://forums.moneysavingexpert.com/showthread.html?t=304064

richmulch

Does anyone have the address to send the letters too for the credit card claims at natwest my account is now closed and paid off but i know i have a fourtune to claim back from them!!!! Any help appreciated

richmulch

Does anyone have the address to send the letters too for the credit card claims at HSBC my account is now closed and paid off but i know i have a fourtune to claim back from them!!!! Any help appreciated

PoochyChoo

right, took it into branch monday. they wouldnt give reciept or even a slip signed to say they recieved it, so i went to the post office (3 doors away ! ) and sent it recorded LOL

they must of recieved it tuesday and today i got a letter, saying, 'thank you for your letter about reclaiming bank charges, we have passed it to our complaints team' letter dated ---- 3rd January !!!! ha ha. they are a dozy bunch.