help...water bill is £4000 a year.

energysavingexp

Gothicfairy wrote: »

Really wow..That is a lot of water but surely though it would be constant where as the OP's problem is only happening some times..Over 4 years granted but without a statement of account it would be hard to work out when and I am not sure they have one or not.

no it was not constant as it would sometimes work fine and other times would run for hrs before it stopped

Gothicfairy

energysavingexp wrote: »

no it was not constant as it would sometimes work fine and other times would run for hrs before it stopped

Oh never known that to happen ( not saying it can't though ) that must be very annoying and hard to work out what is going on.

blue_monkey_2

In most houses you would hear the water running, we had that probem with the toilet in the last house and you would hear the water going through the pipes, and the same in this house too.

The OP has lost such a HUGE amount of water in one time period it has to be something significant that is being done - be that the pumping station or a tanker being filled (maybe a farm nearby filling a huge tank for silage or fire endines if they are filling their engines after going to a fire). Could be anything, we are just poking for possibilities.

Gothicfairy

True, as it is only this one time they have mentioned but the problem has been going on for 4 years so without a full statement of account there is no way of knowing when it might have happened before and they haven't give any any suggestion of what they have done for the last 4 years to try and work out what the issue might be.
I wonder if they have checked the deeds and history of the property as well.

I doubt it is a pumping station though as the inspector should have had that info even if the call centre staff don't/ GISST does show where all the water company owned pipe work runs ( it has to for repairs ect and a working pumping station would show up and would need to be checked yearly )
Thing is , it is quite possible to be told half a dozen things over the phone as you are normally not even speaking to the right people and that can include managers.
I use to get a high up manager in litigation call me about metering issues and leakage rules etc so it is not a case of them always being managers because they know their stuff.

In truth nothing anyone say's here will make any difference to the OP's situation as there is just not enough to go on and we just don't know the location of anything.
I think all the advice to date is worth doing but that will be down to them to sort out.

energysavingexp

i have just recieved my 6mth water bill: water charge £1.46 waste water charge £1.12 total usage over 6mts 1 cubic meter + standing charge of £16 for water £8 for waste water £33 for surface water/highway total bill £59.58

buglawton

Yes check the local newspapers, were there any fires on the days the spikes occurred?

finlander

energysavingexp wrote: »

if i was paying £4000 per year
the first thing i would do is
if the meter is fitted in the street ok. to see if there are any branch pipes running off your pipe i would go on ebay and buy a water meter for about £10 then i would fit it after your stoptap in your kitchen about 1hrs work then take the reading from the meter in the street and wright it down take the reading from the new meter in the kitchen then every day check each meter and if they read the same ammount but show a high reading then you have used the water some where in your house but if the readings show different consumption on the meters then it looks like you have a branch pipe

ilike thatb idea... alot... that seems a good way of proving another supply...cheers and well done

finlander

thansk for all the suggestions folks..

i dought its a leaking toilet as when we bought the place the two batrooms were both a bit of a nightmare. so about 2 years ago all the bathrooms were replaced. that would mean, as this has gone of for 4 years the old and new toilets would both be defective.

I dont know where the flow meter was fitted as it was done when I was out...

the flow meter however montored the same usage as the meter..this then proves that the meter is ok and the flow meter backed this up.

Gothicfairy is right.. there is enough to go on.. that seems to be the problem. The water company merely state that the water has gone through the meteer and must be paid for.. when you enquire as to all these options they just say 'thats not our problem its your land' and point blank refuse to investigate any furthur.Now Im silly enough to think it is their problem as they fitted the meter and if they cannot be sure there isnt a shared supply then they should have fitted it interanally of not at all.

does anyone

1. Know what this 'black box ' is they talking talking about

2. know that if they just say investigation over ..if I have a right to insist on going onto an assesssed charge due to the high water usage and the inability of the water company to account for it.

Fred_Bear_2

Fred_Bear wrote: »

Your annual bill of £4000 means you are being charged for an average of 6000 litres per day. That's 40 times as much as we use!

Why don't you install your own meter (they are quite inexpensive) inside your house which you can read as often as you like. This will prove whether there are any leaks or you are leaving a tap on. (I know you aren't.) If your meter readings are different from the meter in the street then there must be a branch going somewhere else.

What didn't you like about my idea? (Post #50)

(Sorry crossed with your previous post.)

finlander

Fred_Bear wrote: »

What didn't you like about my idea? (Post #50)

(Sorry crossed with your previous post.)

sorry...missed it... I still like the idea..........;)