Groupon and O Spa London postage scam!

joolesw1972

Keep complaining to Groupon and ospa, my refund of £23.95 from ospa went into my bank account yesterday!

jg61

Dreadful service from this company . Beginning to suspect that I will NEVER receive my hair straighteners. Have emailed complaints department but no response. Won't ever deal with this business agin

picnic

thanks nataliagj23. emailed both addresses, had a reply from distribution. fingers crossed within 48 hours... will let you know

pompeygirl

Helenscot wrote: »

I also ordered the straightners on the 28th June - it would appear stupidly ordered the mini straightners as well so at the moment I am am down £15 for voucher and 23.95 for 2nd set and 2 lots of postage I emailed them end of July to be told to read print that they were allowed 28 days and then received automated email to say thay it was so popular and they had sent out lots of sets and the backlog would be sent out on week beginning 15th Aug - this is my 1st Groupon purchase and probably the last - who is liable for the loss not only for the voucher but for the order through that voucher - have I got any chance of getting either money or voucher back??!! - can anyone tell me Groupon position for offers that cant be fullfilled??

Helen
ps - does anyone know of ANYONE that has reveived the straightners?

Hi Helen
I too purchased 2 sets of straightners and paid £15.00 for the groupon voucher and another £23.95 on the O Spa website on the 5th July 2011. I received a few emails telling me to wait 28 days from the date of purchase and then another email at the end of july saying a new batch would be sent out week commencing 15th August 2011. I am so angry that it seems not only I but loads of other people are in the same situation and have paid out money but having nothing to show for it. I have phoned the head office and the 3 spas are numerous occasions and to this day I havent been able to speak to a single person. Today I saw at the end of this thread that someone has emailed multitraxmarketing who the automated email replies are sent from and one of them actually received their straightners on friday. Im not holding my breath but its worth a try.
Please let me know if you have any luck in receving your straightners

pompeygirl

picnic wrote: »

thanks nataliagj23. emailed both addresses, had a reply from distribution. fingers crossed within 48 hours... will let you know

Hi Picnic
I too have emailed the distribution email address have had no reply yet. What did your reply say??

picnic

iv sent you a PM pompeygirl

kathyb1tch

this has just arrived, i imagine everyone who has outstanding orders will start to get them


Dear Valued Customer,

Thank you for purchasing your O SPA London Hair Straighteners.

We are writing to update you on the status of your order. As you may be aware, the offer was an overwhelming success and we have sent out a large quantity of our straighteners already however there has been a longer than expected backlog of orders and delivery times have been delayed as a result. We sincerely apologise for the extended delay and appreciate your continued patience whilst the remaining orders are processed. We anticipate your order will be dispatched within the next 15-20 days and we will email you with confirmation.

You can track your order online by logging onto and go to 'My Account' and click the 'View Orders' button. Select an order to view the status of your order and also the recorded delivery tracking number.



Kind regards,

O SPA London

gaily

Wow - maybe I acted a little too promptly by cancelling my order last week.

Now to see if you get your straightners before I get my refund!!!!!

kathyb1tch

If we ever do receive our straightners i think the next thing we should do is collectively email them demanding a hefty portion of the postage back, i mean they charged more postage if you ordered on a special offer than they do to 'normal' customers, we should ask that we be charged the same rate...Its not as if we got em any quicker paying more..LOL

kathyb1tch

Flippin eck, another one arrived as i was typing the above reply:-


Dear Kathryn

Thank you for your enquiry, we are sorry that we could not reply sooner.

Due to an extreme volume of orders and customer enquiries, we are experiencing a backlog with our orders and replying to customer queries.

We quickly ran out of stock of the straighteners due to the huge demand and there has been a delay in receiving new stock but we are pleased to say that we have now received the delivery and we are hastily packing the orders.

We will check on the status of your order and ensure it will be dispatched within the next 48 hours.
You will receive your order by Royal Mail, 1st class, recorded delivery service .

Please accept our sincerest apologies for the delay.
Thank you for your understanding and patience

Regards
Distribution Warehouse

Well with any luck i will be reporting back on friday that i do indeed hold two pairs straightners in my hands...(shame they are both presents...LOL)