Groupon and O Spa London postage scam!

picnic

not sure if anyone can help with this but.... ospa have agreed to refund my cost via their web site and to contact groupon so that I can get the voucher cost's refund, BUT they want my sort code and account number to refund the cost of returning the straightners to them... I dont really want to give them my details... what would you do??

gaily

Ladies,

Has anyone got the email address for O Spa (the distribution one that seems to work.) I've just had a response from Groupon to mine of 26th August stating that they've discharged their reposnsibility to me, by refunding my £15, but I needd to chase O Spa myself to get my P&P back.

Incidently my straightners still appear to be showing as awaiting - not cancelled.

Give me my money back O spa - Not amused.

gaily

Wow - speedy - she's done it already. Very impressed.

kathyb1tch

quick update, i emailed groupon and they have refunded my £15 and they have contacted o spa telling them to refund the postage and packing, i am not sure if they read my email correctly and now feel a tad guilty cause i think they may have read it as i havent recieved straightners. should i come clean or take the money?

gaily

kathyb1tch wrote: »

quick update, i emailed groupon and they have refunded my £15 and they have contacted o spa telling them to refund the postage and packing, i am not sure if they read my email correctly and now feel a tad guilty cause i think they may have read it as i havent recieved straightners. should i come clean or take the money?

I tell you what - this has to be a contender for the best Martin's money moral dilemma in a while.........


Personally, if the straightners are that poor, and you were looking to return them anyway, for the hassle and inconvenience, at least you have your cash back.

I'd ping Group on an email (I actually got an email at 10pm Saturday night from them - they must be pulling staff in at all hours!) telling them the situation, which will clear your conscience - they're too busy dealing with unhappy peeps to be concerned about one more payment, and leave it at that - all they can do it ask you to pay back or return them - I know what I 'd be doing!

kathyb1tch

i took your advice and emailed them Gaily but this morning there in my bank is the refund as promised from groupon. They really did act fast so i am thinking they must know they messed up and are taking care of their end of business.

janeramones

I ordered a foot spa as well and nearly 2 months on I still don't have it! E-mailed O'spa and tried to call but permanently engaged! Tried to contact Groupon but can't get through!

kathyb1tch

janeramones wrote: »

I ordered a foot spa as well and nearly 2 months on I still don't have it! E-mailed O'spa and tried to call but permanently engaged! Tried to contact Groupon but can't get through!

try the email addresses given on this thread. i did and got my straightners delivered that day...they were rubbish though.hope your foot spa turns out to be better quality :-)

gaily

It seems that somewhere between my post #94 and #95, that the post with the email address on has been removed. I've private messaged you janeramones - hopefully this will help.

kathyb1tch

OMG just got this from o spa.......

Hair Straightener Refund Update


Dear Valued Customer,

As you may already be aware, there has been an ongoing delay with the distribution of the hair straighteners that you purchased, for which we sincerely apologise. We accept that the delay has caused some frustration and has created a backlog of customer service enquiries, some of which have prevented us from responding in a timely manner.

As a result, we have agreed that Groupon should refund all customers who are still waiting for their Goods. In addition, Groupon has refunded all customers who have already received their goods. This effectively means that the customers have been given those goods free of charge (P&P excluded) and do not have to return the goods. In the interests of fairness and to apologise for the extended delay, we are offering the goods to those who are still awaiting their products also on a complimentary basis (in which case the cost of postage and packing will not be refunded). There will be a further delay in your goods being received and if you are unhappy to wait and do not wish to receive the complimentary hair straighteners then we will offer you a full refund of your postage and packing or alternatively the option of a substitution for an e-voucher for a value £100 to be added to your on line account with O SPA London (This is equal to the full sale price of the hair straighteners). This e-voucher can be redeemed for any item on the O SPA London website*

If your preference is to wait for your complimentary hair straighteners then no further action needs to be taken by you. If you would like a postage refund or a substituted e-voucher, please email refunds@ospalondon.com and your refund or credit will be processed. Please indicate on the email if you would like a postage refund or substitution, together with your name, order ID and voucher number. Please allow up to 14 days for your refund to be received or your e-voucher to be credited to your online account.

We would like to take this opportunity to apologise for the delays for the product and if you feel you have not received the level of service you would expect. We hope the offers and options outlined in this email represent a significant amount of good faith, a fair outcome and demonstrates that not only do we care about our customers but also sincerely regret any delay, inconvenience or disappointment that may have been caused as a result.

If you have any specific queries in relation to your products, please contact productenquiries@ospalondon.com