Tesco Online Banking Inaccessible

td_007

Similar experience to one mentioned above...after my attempt to register new details yesterday it seems something must have stuck because I today could proceed using unique id and PIN but then computer says no! My computer is not recognised and because I did give a mobile number (I have no intention of accessing the account from any other computer), I am asked to phone up a call centre which is conveniently closed:mad:

It is a good thing that I have moved out most of my money in anticipation of closing the account. Anyways Tesco is mess:eek:

sheslookinhot

Changed all my log-in and security details tonight then made a transfer into my current account to pay a bill.

No fuss, everything worked well. Which is nice.

hgt

ANGLICANPAT wrote: »

Now I suppose Ill have to ring Newcastle BS to see if the DD date can be put back for funding that latest good bond. Think someone on here said the last day it could be taken in order to clear by the deadline of 4th JUly, is the 1st July.

Anglicanpat - If you're really struggling, Newcastle BS will let you transfer in to your bond via BACS / Faster Payments if you can't get enough money transfered in time for your DD. In theory you could get Tesco to transfer the money via FPS direct to the Newcastle.... but then again given the state of things at the moment they probably can't even manage that!

renard_2

emesee wrote: »

I rang their contact us phone number and been holding on for 40 minutes listening to their "apologise for the delay etc etc.

What is most worrying is how the hell can i access my account? I cant log in, and can't get to speak to anyone. They have left us all in the dark.

What the *?#! can I do??????? How and when can i access my account? Answers needed pronto!!!!

Yes, it's utterly frustrating. A disgusting lack of service and consideration for their customers.

I was unable to access my account all weekend because Tesco shut down internet banking without warning.

On Monday I tried to change to their "improved" service. Like many others here, I suddenly got shut out.

Now I cannot get into my account either way. I'm getting all the same messages as others.

Tuesday, I have wasted at least three hours of my life and God knows how much money (at 8p a minute), simply holding the phone while trying unsuccessfully to get a reply from Tesco's people - who, I am continually assured by some irritating computer voice, really want to take my call.

It's now late on Tuesday and I still cannot access my account nor speak to anyone at Tesco.

Besides driving me into a rage of frustration, this whole shameful episode has shattered my faith in this bank. Useless, useless, useless.

And clearly nobody at Tesco gives a toss.

Ifts

renard wrote: »

I have wasted at least three hours of my life and God knows how much money (at 8p a minute)

You can get through (although still held in a queue) on this free phone number: 08007 838 001

ANGLICANPAT

hgt wrote: »

In theory you could get Tesco to transfer the money via FPS direct to the Newcastle.... but then again given the state of things at the moment they probably can't even manage that!

Thanks.
Thats what Ill be angling for tomorrow if they dont enable me to log in. Hopefully Ill get the same treatment as Ifts (Good luck with your CHAPS tomorrow Ifts )

{QUOTE Ifts .I would have thought they cant stall you any further on the phone for the sake of security if they can view your linked account on their system then they should do a chaps transfer for you to that account, if you were asking to have the money sent to a new account number and sort code which is not on your linked accounts page then I would understand the security implications. QUOTE}

I agree, they dont have a leg to stand on because it IS my normal linked account Im sending to . However, the problem is getting hold of them when they actually have access to their own system and hence my account to do anything !!

renard_2

Ifts wrote: »

You can get through (although still held in a queue) on this free phone number: 08007 838 001

Thanks for the thought, my friend.

I sat on that number for 50 minutes this evening, my phone on handsfree while I ate my dinner and listened to their irritating musak and their equally irritating electronic voice assuring me that the nice people at Tesco want nothing more than to speak to me . . .

Had to end the call before I threw the handset out of the window in my rage.

renard_2

See here for many more posts from angry Tesco customers:

http://www.computerworlduk.com/news/it-business/3287241/tesco-bank-system-update-blocks-customer-access/

Oh, how I do hope that the mainstream media are on to this scandal.

skitskut

I'm going to have to add my frustration with Tesco as well. Before all this it was a cracking little account - no complaints at all but...

I thought I'd update my details late at night to avoid the 'heavy traffic'. It was all going well till the end when the screen just went blank - nothing...
I closed and reopened the browser but now every time I try to log on with the new ID a blank screen appears and if trying the old way I eventually get a diagnose connection problem.

After several attempts I just happened to click on the compatibility view icon (i'm using IE9) whilst the blank screen was showing and lo and behold I made progress and saw the next log on screen. After entering digits and passwords and having a text message sent to me (cos I'd since deleted the cookies) I got through.

I don't like the layout at all and looking at my previous linked accounts it's got rid of all my references and any account numbers with a leading zero have been shortened and are missing the zero! Whenever I try and explore the various options I keep getting system errors and them saying it's their fault not mine and I have to keep logging back in (this has happened several times).

It's atrocious - I hope it's just teething problems but I hate the fact you have to keep their cookies on your computer for them to recognise you and not go through getting sent a text.

I'm seriously considering my future with this account which is a shame. They should definitely put some notice or apology on their main banking homepage!!

neilwet

Finally got onto the site about 24:00, by using firfox/crome browsers.
I neaded to transfer 2k urgently to cover unexpected garage bills
!It would seems the site has a problem with IE9.
Cust.serv said I would have to repeat new log-in process, but my login details have been updated.
I'm going to dump Tesco if they don't sort this out soon!:mad: