Tesco Online Banking Inaccessible

SnowMan

ANGLICANPAT wrote: »

Just got through now (1 hour wait) to be told the call takers system was down (just theirs), and they would have to get someone else to call me straight back . Tsst *&*//!!* what else can you do but put the phone down and hope!!
Took her name, but what use is that when I probably may never get through again !!!!!!!!!!!!!!!!!!!!!!

One thing you can do when you get through but their systems are down is to ask to register a formal verbal complaint (I did this is the early days when I had a problem with a faster payment and they refused to call me back when their systems were back up).

Explain in the complaint that they have failed to call you back when they should do and that it is really important they sort it now (by making a free CHAPS transfer for example) to avoid major specified problems.

It will get passed onto a manager but whether they call you back is in truth unlikely. However it will give you more ammunition when you come to complain properly than just keeping a record of the phone call and of their not being able to help, 'You complained formally and gave them the opportunity to resolve things before they caused real problems but they did nothing' equals more favourable treatment when they come to deal with your complaint as I see it. It probably also slightly increases your chances of getting things resolved now.

hebron

"My call is important to us and our representatives are dying to talk to me". I think not! After 52 minutes I gave up.

rtoobtoo

ANGLICANPAT wrote: »

QUOTE rtoobtoo "So I am writing them in the old fashioned way by snail mail to close the account - TescoFiasco:eek:

Hope you dont find in the small print of Internet Saver that you have to close the account by phone !!![/QUOTE]
Oh! flippin heck - just another Tesco money grabbing ploy!

ANGLICANPAT

Now well over half an hour since the promised "no I understand you got told youd be called back yesterday and were'nt, but I REALLY promise it will be in the next 5mins " callback . I have obligations and urgently need to go out now . Back to square one again.

ps Thanks Snowman, just seen your post. Ill be having another go when I get back later and will do just that.

grumpycrab

gwapenut wrote: »

OK, can anyone recommend another internet savings account that's easy to open and get running (tesco's wasn't), that's run well (santander's aren't) and gives a decent rate with plenty of access...

I know Santander get alot of stick here but their Esaver fits the bill (sorry!).
http://www.moneysavingexpert.com/savings/savings-accounts-best-interest?utm_source=forum&utm_medium=clicks&utm_campaign=resourcebar#bestbuys

SnowMan

thekernowman wrote: »

Another half an hour this morning. Then I had a bright idea- Martin's News.

You can send suggestions for news stories to MSE via the email from this page at the bottom of the middle column. I have already done so but it would probably be an idea if someone who had actually been badly affected contacted them.

ChrisJohn

Many thanks to the poster who suggested using the IE9 compatability settings. That has done the trick this morning as far as I am concerned but however Tesco are managing the specific computer aspect does not work as the system wants to send a one time access PIN to my mobile. I spent a lot of time yesterday uncertain of whether or not my new security details had been registered. Like some other posters here, my screen just went blank when I got to the end of the process. It now looks as though that was down to IE9? I eventually got through on Help line after 58 minutes but the adviser knew less than I did and was little or no help.

I find it hard to believe that a company that claims to have got big by listening to its customers has gone live with a system that is clearly not up the mark and cannot even cope with the latest browser in its default format. What makes it even worse to me is that there seems to be an official policy to deny anything is still wrong and to make it almost impossible for customers to feedback the problems they are having leaving them to resort to Forums such as this. I can't believe that the IT experts at Tescobank cannot be unaware of some of these issues? Why can they not be honest and admit the problems and offer workarounds or phone numbers for people requiring urgent access to their funds? Customers would then probably be quite understanding and allow them time to get the issues sorted.

It is the arrogance and apparent contempt that most annoys me. In moving to becoming a stand alone bank in its own right Tescobank has become the same as all the other banks and completely forgotten their customer first policy!

thekernowman

I have tried logging in with Firefox. Same result.

Tesco must soon ensure that everyone is wasting their time trying to contact them by phone.

This fiasco must be doing wonders for their TESCO image in all financial areas.

thekernowman

Sorry should read, " That all its customers are aware that they are wasting their time using the Saving Phone number".

gwapenut

Anyone fancy contacting Daily Mail's ThisIsMoney website, it's the kind of thing they'd be interested in.