Tesco Online Banking Inaccessible

Stompa

hebron wrote: »

Where are you going to put this temporary pin? There isn't anywhere to put it. Why do we need a temporary pin, if we have already got online banking?

My assumption is that because I got thrown out of the website part way though entering my new 'Unique ID', my old 'Unique number' (as previously used in conjunction with my DOB to log in) is no longer valid, so this 'Temporary PIN' will be a replacement for that 'Unique number'.

I could well be wrong, but hopefully the letter with the 'Temporary PIN' will explain all.

emesee

Just got through to them on 08007838001 after hanging on for 55 mins. I had to explain the difficulties i was having 3 times to get him to understand the problems.(I cant login with my old customer number and i cant login cos i haven't got my unique ID number)

He said i would need to phone the internet help desk but i refused explaining it was a waste of time and money. I did however keep my cool.

He did however say that he would request a temporary pin to be sent out to me.

The guy has obviously been inundated with complaints but what more can we expect of these phone operators? What clout does he have?

NONE!!!!!!

Stompa........

Lets see if and when we get our "unique temporary pins". I feel like telling them where they can put my pin but on a permanent basis!!!!!

gwapenut

I've had a result, thanks to emailing the CEO yesterday - I got the promised callback today, and a helpful, friendly lady walked through the registration process with me, saw the PIN problem I had, and did something to get around that. I'm now up and running with access to my account. She fully acknowledged without prompting how much inconvenience was being caused.

But rather than Tesco CEO Philip, is it not better to email that person on the Tesco Finance exec complaints team (link was posted a page or two back), as all the Tesco CEO did was to (very slowly) pass my details on to the Tesco Finance exec team ... so it will be quicker to use Tesco Finance email address (took 24 hours for mine to be resolved).

SnowMan

My mum who has been having problems in registering also (got a blank screen half way through the registration) got throught to them on the phone after about 50 minutes. They are sending her the usual mystery pin (that others such as stompa have mentioned) but are actioning the transfer of money she requires for her in the meantime.

It is encouraging that at least they do seem to be now willing to effect withdrawals by phone for those who can't access their accounts at the moment.

emesee

FOR EVERYONES ATTENTION!!!

My son opened an internet savings account a couple of weeks ago.

He has just got a letter from Tesco with his Temporary PIN. The letter is dated June 15th. So it looks like all of us who are waiting for a temporary PIN will most likely have to wait AT LEAST 1 WEEK if we are lucky!!!! Tesco...... put your turkey stuffing somewhere where the sun doesn't shine!!

BTW it's pouring with rain in NW London. Let the weathermen who predicted a fantastic summer go and buy some stuffing as well but not from Tesco!!

gwapenut

SnowMan wrote: »

My mum who has been having problems in registering also (got a blank screen half way through the registration) got throught to them on the phone after about 50 minutes. They are sending her the usual mystery pin (that others such as stompa have mentioned) but are actioning the transfer of money she requires for her in the meantime.

It is encouraging that at least they do seem to be now willing to effect withdrawals by phone for those who can't access their accounts at the moment.

There is a way of doing it without the mystery pin, as I had that but am now back online after the callback I got.

CPfan

I registered for the new security system today but the first time I tried to log in, there was a problem. I use Firefox, not IE9. Just rang the 0845 number but gave up after 30 mins. of listening to the annoying messages and "music". I've got better things to do than walk around with the 'phone clamped to my ear all day.

I hope they get it sorted out soon but am seriously considering withdrawing my money when I do eventually get access to my account.

hebron

Stompa wrote: »

My assumption is that because I got thrown out of the website part way though entering my new 'Unique ID', my old 'Unique number' (as previously used in conjunction with my DOB to log in) is no longer valid, so this 'Temporary PIN' will be a replacement for that 'Unique number'.

I could well be wrong, but hopefully the letter with the 'Temporary PIN' will explain all.

This could be the case as, come to think of it, i was half way through mine.

pqrdef

Well I had no trouble entering my new credentials, except for needing lots of patience. And I'm not using IE9. But I still can't log in.

normanhiggs

I have been trying for almost 24 hours to speak to Tesco about problems logging in to our on-line accounts. I did get through to Telephone Banking on one occasion and they were totally useless. All they could offer was sending a new pin. They would not even acknowledge that there were serious problems with the on-line service. I have not been so worried since the Northern Rock Fiasco. As soon as I get to speak to someone I will closing our accounts immediately. I was hopeful that Tesco would fill the vacuum left by the other useless banks that operate at the moment. Based upon the last 24 hours performance this will clearly not be the case.