Tesco Online Banking Inaccessible

dali21

I tried the 0800 number and got through to telephone banking too. They were useless and didn't offer to send any new pin. I explained that I required the new one time access code but they kept directing me to the Internet banking helpdesk. I'm holding the line for them as I write this - 17 minutes so far.
I have emailed the CEO, Phlip Clarke too.

flyerperson

From my experience the problems with the 'improved' Tesco Bank website are so much wider than we all think.


After seeing posts on this forum I was amazed and relieved that I managed to transit my profile from the 'old' to the 'new' without any problem with passwords, PINS etc.


Unfortunately, my problems started after that...


So the statement on the Tesco website is not only probably wrong but also incomplete as they weren't (yet) aware of the problems I was experiencing.


Scheduled transfers I had logged some weeks ago (ie before the new software was issued this week but the scheduled dates are still 'due' for July) were absent - my scheduled transfers list was empty...


My transfer accounts WERE moved over correctly.


BUT when I tried to do a new scheduled transfer, to replace the ones apparently 'deleted', the website either crashed to leave me with a display about the software authors/creation dates etc (!) or stated that the transfer could not be logged.


EVEN WORSE, when I did eventually succeed in entering a scheduled transfer and got the confirmation message it was NOT displayed in my scheduled transfers list ie it was still empty !


I tried twice more with the same problem....


After a 45min phone wait and then much discussion I finally got through to someone who was able to help me - she was amazed I was highlighting a problem AFTER logging-in as she thought all the snags were with registration etc !


We discovered that she could see ALL my scheduled transfers OK on her screen ie the 'old' and the 'new' ! So she was able to get more info on my money than I was...


After disagreements between the advisers I spoke to it was confirmed that the 'old' transfers would not be actioned by the system automatically, so I had to re-enter them again.


This of course was not possible completely properly as I would not have them displayed once entered, so I got the few existing 'new' transfers cancelled and I'm going to have to do them manually myself on the required date.


After some arguing, they cancelled the 'new' transfers I had tried for me over the phone after I pointed out to them I couldn't do it myself as they weren't displayed to me - Doh !


'Faster Payment' transfers I've done today have left my account but not yet arrived at their destination - they used to be instant with the old system.....

I'm also annoyed that the new system has a swanky 'alerts' and messages' system which is only for them to contact us, not the other way around, but it is empty and has not been used to highlight and recognise the range of current problems.


You have been warned once again, by me this time - Tesco Banking have really mucked-up this BIG time....:(

voucher_fairy

Makes me feel better reading all these , I just thought I'd not been payning attention and faffed it up myself! No so stupid after all ! Ha x

mbailey

Bye bye Tesco, hello Santander.

alanq

mbailey wrote: »

Bye bye Tesco, hello Santander.

Frying pan & fire?

mbailey

alanq wrote: »

Frying pan & fire?

I'm going into it open minded not having been a customer before.

Anyway, they surely can't be any worse than Tesco!

I requested the account last night, just been emailed with account number and it is up and running already, so no complaints so far.

alanq

The problems were featured on Radio 4 Money Box Live this afternoon. The Tesco spokesman was still spinning the line that there had been intermittent problems affecting some customers. One caller pointed out that the website was saying that there were no longer any problems yet he had them up to 30 seconds before and that after 46 mins queued on the phone the agent was unable to access his account details!

More helpful information is promised on the website and it was said that compensation would be considered on a case by case basis.

Later in the programme they read out an email from someone saying they had no problems and congratulating Tesco on a job well done. Either someone who has been very fortunate or someone having a laugh?

normanhiggs

Yeah! Thats what I was told by a director of Northern Rock

gwapenut

http://www.thisismoney.co.uk/savings-and-banking/article.html?in_article_id=538218&in_page_id=7&ct=5

flyerperson

alanq wrote: »

The problems were featured on Radio 4 Money Box Live this afternoon. The Santander spokesman was still spinning the line that there had been intermittent problems affecting some customers. One caller pointed out that the website was saying that there were no longer any problems yet he had them up to 30 seconds before and that after 46 mins queued on the phone the agent was unable to access his account details!

More helpful information is promised on the website and it was said that compensation would be considered on a case by case basis.

Later in the programme they read out an email from someone saying they had no problems and congratulating Tesco on a job well done. Either someone who has been very fortunate or someone having a laugh?

Didn't you mean to say 'The Tesco spokesman' not 'The Santander spokesman' ???