Tesco Online Banking Inaccessible

Ifts

Update...

Yesterdays faster payments (2x10k and 1 X1k) from Tesco Bank have just landed in my HSBC account today! I just had a callback from Tesco bank saying they are also going to send the other £29K today via 3 faster payments because I need the money in my HSBC account for tomorrow, the lady I spoke to said she will again call me by 7.30pm today to see if the £29k has landed in my account today if not they will send it first thing tomorrow morning via Chaps transfer and waive the Chaps transfer fee.

I must admit that since I spoke to this certain customer service agent yesterday she has phoned me back (although a little late at times) with updates as to whats happening every few hours today. It has been a lot easier dealing with just the one customer service agent instead of having to explain myself again and again to someone I hadn't spoken to before.

ANGLICANPAT - Just a thought, you might be able to get the same outcome as me, if you get through to them on the phone and explain that you really need the money to be transfered to your linked account by a certain date, they can override the daily 10K withdrawal limits their end.
Failing that because of their system failure they should offer you the (fee free) chaps withdrawal method.

Ifts

ANGLICANPAT wrote: »

Has anyone actually been rung back and sorted out immediately?

Nearly sorted, I'm halfway there to getting it sorted! See my above post.

LondresDave

I tried changing my account details, it then gave me screen to request a temporary PIN via phone.......I was on for 45 mins with automated messages and hung up. I then tried again for 35 mins with the same automated message......my suggestion to Tesco is go back to the old systems and make sure that the new one works before you roll it out again, by going through proper QA and UAT environments

Ifts

gwapenut wrote: »

Was on hold on their profit-making phone number for 30 mins before giving up. Not good.

You can get through (still held in queue) on this free phone number: 08007 838 001

mooman1000

Yay on the freephone number for the past hour then click, waited for someone to speak but no call dropped, grrrrrrr

This is a shambles, earlier this afternoon it was saying a problem so call us, got home and used ie9 instead of chrome, this let me login and setup my new security details which then logged me out and since then cannot login using the new site.

Money coming out as soon as I can speak to them.

mbailey

I can't even log in now. Tried my old ID and the new one which I think I created yesterday, but the website does nothing.

You would have liked to of thought tesco's would have tested the new system before making it live!

renard_2

Just thought people would like to see the lies Tesco told the BBC yesterday, after we were all unable to access our accounts since Friday:

"For a brief period some customers were unfortunately unable to access their accounts," a Tesco spokesman said.
"We apologise for this, but can reassure them that the process is now complete and all customers can access their accounts online as normal."

PERHAPS THEY OUGHT TO READ THIS FORUM!!

I still can't access my account, despite doing everything they asked. In total, have been on hold today for nearly THREE HOURS.

Here's another article about this lash-up, again saying that everything is fine:

http://www.computerweekly.com/Articles/2011/06/21/247054/Tesco-banking-system-crashes-during-account-migration.htm

What an utter disgrace this is, compounded by the sickening recorded platitudes while we hold and hold and hold . . .

alanq

Elsewhere in Computer Weekly

"Another key pillar of Tesco's IT strategy - which also gives the firm access to a vast skills pool - is the Hindustan Service Centre (HSC), a Bangalore-based captive facility that provides IT and business services.

[HSC] is a fantastic capability for us. From an IT point of view, it just gives us all kinds of skills to build things, which can be used not just in the UK, but in other countries such as South Korea and China," said McNamara.

When Tesco acquired its banking subsidiary from partner Royal Bank of Scotland for £950m in 2008, it was expected the retailer would use HSC as a key resource for the core technology work supporting Tesco Bank.

We built the new bank infrastructure in-house. Physically, that infrastructure is sitting in the UK, but it is managed and operated from the HSC in India, so we delivered on that promise, said McNamara."

Hmmm!

http://www.computerweekly.com/Articles/2011/05/18/246679/CIO-interview-Mike-McNamara-operations-development-amp-IT-director.htm

SnowMan

renard wrote: »

Just thought people would like to see the lies Tesco told the BBC yesterday, after we were all unable to access our accounts since Friday:

"For a brief period some customers were unfortunately unable to access their accounts," a Tesco spokesman said.
"We apologise for this, but can reassure them that the process is now complete and all customers can access their accounts online as normal."

PERHAPS THEY OUGHT TO READ THIS FORUM!!

I still can't access my account, despite doing everything they asked. In total, have been on hold today for nearly THREE HOURS.

Here's another article about this lash-up, again saying that everything is fine:

http://www.computerweekly.com/Articles/2011/06/21/247054/Tesco-banking-system-crashes-during-account-migration.htm

What an utter disgrace this is, compounded by the sickening recorded platitudes while we hold and hold and hold . . .

Pretty terrible that comment from the Tesco spokesman

Why not contact BBC moneybox and suggest they cover it in Saturday's programme, and challenge Tesco about their mess up and cover up?

http://news.bbc.co.uk/1/hi/programmes/moneybox/891726.stm

alanq

I have just used the feedback facility on BBC News site to report the story as being factually inaccurate with a link to this thread.