Tesco Online Banking Inaccessible

bobcurtis

Same problem as many of the above, however I have found a free phone number, 0800783 8001. You still get held in a queue, but at least you are not paying for it. I am getting very frustrated, I need to transfer some money out urgently. I will close this account as soon as I can access it.

gwapenut

bobcurtis wrote: »

Same problem as many of the above, however I have found a free phone number, 0800783 8001. You still get held in a queue, but at least you are not paying for it. I am getting very frustrated, I need to transfer some money out urgently. I will close this account as soon as I can access it.

Can you let us know how long you queued for when you finally get through?

And if anyone gets to the bottom of the "request a pin" message could they post what that is all about?

We're doing Tesco's job for them, publicising system problems ...

bobcurtis

It's just over 30 minutes now, and I am still waiting. Luckily the phone has a speaker so I don't have to sit here with the phone to my ear. Another frustrating thing, Tesco told the BBC yesterday afternoon that all was sorted and everyone could access their accounts. Possibly what I would describe as a LIE!!

bobcurtis

gwapenut wrote: »

Can you let us know how long you queued for when you finally get through?

And if anyone gets to the bottom of the "request a pin" message could they post what that is all about?

We're doing Tesco's job for them, publicising system problems ...

Finally got through after 42 minutes. A very nice Scottish girl, obviously not her fault so I didn't have a go. She has arranged a transfer of money to my current account, which is what I was trying to do. She has also agreed to pay £20 compensation. She didn't offer, I asked,although she specified the amount. As she agreed immediately I am guessing this has been authorised by Tesco, so when you do get through ask for it. She also advised me that they are not expecting it to be normal for 2 days, the problem now is the sheer number of people trying to login, the computers can't cope.

oramgepekoe

gwapenut wrote: »

And if anyone gets to the bottom of the "request a pin" message could they post what that is all about?

You have to ring up and request a temporary pin which takes 3 - 5 days to arrive. You can then have another attempt to log on ........

oramgepekoe

bobcurtis wrote: »

Finally got through after 42 minutes. A very nice Scottish girl, obviously not her fault so I didn't have a go. She has arranged a transfer of money to my current account, which is what I was trying to do. She has also agreed to pay £20 compensation. She didn't offer, I asked,although she specified the amount. As she agreed immediately I am guessing this has been authorised by Tesco, so when you do get through ask for it. She also advised me that they are not expecting it to be normal for 2 days, the problem now is the sheer number of people trying to login, the computers can't cope.

Despite being unable to log-on, the very polite Scottish girl told me she couldn't do anything to action what I requested about my account. I asked to speak to a supervisor but the request was refused.

gwapenut

oramgepekoe wrote: »

You have to ring up and request a temporary pin which takes 3 - 5 days to arrive. You can then have another attempt to log on ........

Sounds like it would be easier to phone up, close my account, and move the money to a proper institution ... certainly be more like the promised "instant access"

renard_2

ANOTHER INFURIATED TESCO CUSTOMER!!!

Needed to transfer some money but haven't been able to access my account all weekend.

Monday evening, tried to upgrade to their "improved" security. Loads of stupid questions which were not relevant to me, so made up answers (I haven't got a favourite place, a spouse, a favourite person, never had a pet etc etc).

Then the screen went blank.

Now can't log in using either old system or new one!

Screen says: "It's our fault, not yours - so phone us."

Yeah, yeah! I've spent over an hour of my life at 8p a minute on hold, being told "Your call is important etc etc". Finally had to give up in disgust, other things to do today.

DREADFUL, DREADFUL LACK OF SERVICE.

I am seriously considering closing my Tesco accounts - if ever I can speak to them!

SliAbhaile

I don't dare look.

I opened a Tesco account two years ago and it was without doubt the worst user interface, most infuriating online access I've dealt with - and I've dealt with quite a few. It took me something like four attempts - requesting different authorisation by post each time - before I had it working.

If the above stories indicate they have made it worse then heaven help us.

I think I'll give it a few weeks to settle down before I have my blood pressure raised.

verntern

Maybe a good idea to give Tesco some patience? A major change to their systems is bound to create some hiccups. They did give a lot of notice about the forthcoming changes, including letters to savers. The new log-in system is no more laborious than the old one. I, for one, appreciate increased security to protect my savings. I like the faster payments in and out. I guess their phone lines are busy with those who couldn't be bothered to understand the changes. However, much nicer to listen to those, soft Scottish accents than trying to understand an overseas call centre? New system working fine today.