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Tesco Online Banking Inaccessible
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I was not asked to enter this pin that you have to wait to receive in the post. There was no mention about the possibility of anyone having to wait to receive a pin in the post before they could login to the new website in the letters that Ive received from Tesco about the upgrade.
Sounds like they are trying to stem the flow of customers trying to access their accounts online by making them wait a few days to receive this pin in the post, and thinking maybe they will have the glitches in their new site sorted before their customers receive this pin in the post.
Yesterdays FP's are still showing as having left Tesco Internet Account but have still not been credited to my linked (HSBC) account.Never let the perfume of the premium overpower the odour of the risk0 -
That seems overly complicated, why not just put a message up saying you won't be able to access the account for a few days? Given that the only way of requesting a temporary PIN is by phone (or snail mail), they'd end up increasing the traffic on what appears to be an already heavily overloaded phone system.Sounds like they are trying to stem the flow of customers trying to access their accounts online by making them wait a few days to receive this pin in the post, and thinking maybe they will have the glitches in their new site sorted before their customers receive this pin in the post.Stompa0 -
It sounds like they have something of a run on the bank, not because people are fearful of losing their money, but fearful of not being able to get at it when they need it.
Serves them right.
I just hung on for 10 minutes and gave up after listening to intelligence-insulting recorded platitudes and irritating musak.
None of these changes are for the benefit of customers, it is for Tesco to save money, and beef up the security so that they have less exposure to risk of compensation. The website is if anything less user friendly, and the payments are taking longer.
Shambles.No-one would remember the Good Samaritan if he'd only had good intentions. He had money as well.
The problem with socialism is that eventually you run out of other people's money.
Margaret Thatcher0 -
I'm not sure whats happening, just went on for first time in a while and got this immediately after putting in Customer ID (DOB + number):
Is that usual for most people here? I haven't seen anything about temporary PINs etc that some people have mentioned.Unfortunately, there seems to be a problem with your logon, please contact us0 -
Logged into my account about three times today without any problems. The only issue is a test transfer made this morning, has still to reach the account0
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Ive just managed to get through a few minutes ago after 'only' a 20 min wait on the freephone number
08007838001 . Was told that all systems are down so she couldnt investigate anything on my account and that they hoped it would be up and running in 30 mins, and that someone will call me back. Yeah, right - Ill live in hope!!
Now I suppose Ill have to ring Newcastle BS to see if the DD date can be put back for funding that latest good bond. Think someone on here said the last day it could be taken in order to clear by the deadline of 4th JUly, is the 1st July.0 -
Yes that is the message you get when it's down.
Breaking News :
Just managed to log into it again. That happened yesterday too, late in the afternoon when workers are on their way home. Tesco apparently hasn't got sufficient capacity during the working day.
It let me login with the new ID that I set up yesterday (I suspect the temporary PIN number business if for people who have not been able to do that yet). Then it insisted on sending me a text message with another PIN, even though I'm using the regular PC -- another glitch I suppose.
Eventually I got in, withdrew as much as I could, and printed the statement. Hopefully the 'Faster Payment' will appear in my designated account this side of Christmas.
Tomorrow all being well the remaining balance comes out.
Bye, bye Tesco, best of luck with taking on the Big 4 banks -- I should stick to groceries if I were you.No-one would remember the Good Samaritan if he'd only had good intentions. He had money as well.
The problem with socialism is that eventually you run out of other people's money.
Margaret Thatcher0 -
Same as others on here, unable to log on, please call us.
On hold for 45 minutes before giving up. If their system is down then surely they should add a relevant message to their irritating and patronising 'your call is important to us' crap!
What a joke Tesco.0 -
Same as others on here, unable to log on, please call us.
On hold for 45 minutes before giving up. If their system is down then surely they should add a relevant message to their irritating and patronising 'your call is important to us' crap!
What a joke Tesco.
It's worse than "your call is important to us" it's something far more sickly like "our advisors can't wait to talk to you!"
Could do with skype's vomit emoticon now ..0 -
Has anyone actually been rung back and sorted out immediately?0
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