Tesco Online Banking Inaccessible

pqrdef

BBC News 24 spreading misinformation again. "All customers can now access their accounts, but some will need to make changes to their browser settings." Ha-ha.

expatasia

BBC BUSINESS just tweeted this:

Ok, Tesco says their banking service is fully operational again. How is it for you? Still having problems? Let us know

CPfan

It still isn't working for me. I'm locked out of my account. I set up the new i.d. 2 days ago and obviously my details were lost, corrupted or something.

However, my husband filled in the details to change to the new user i.d. today and had no problems. He can access his account.

I've already spent more than 2 hours on the 'phone but suppose I'll have to try again if I'm ever going to be able to gain access to my account.

Tesco may say their service is fully operational again but I know to my cost that it's just not true!!!

Enterprise_1701C

I've had nothing but problems with this, probably stemming from the fact that (I think) their servers went down when I was in the middle of setting up the new security details!!!

I have quit trying their phone line and have written to the online help desk for the temporary PIN it is requesting. If I did not depend on it to access information for my CC (another story) I would move my saving account to another bank after this. It has left us in a very sticky situation.

flyerperson

theoderic wrote: »

Fixed my *rse.
I'm one of the "lucky" ones - I don't use IE9, so was able to change my login early on Monday morning in the brief window between the system's going live and its crashing. So I've been able to log in any time the system is actually running.
And that is where the real problems start.
On "Money out", I'm told I have no future payments set up. A week ago, on the old system, I had six, for dates between June 27 and October 1.
To see what would happen, I set up the June 27 payment again. A message appeared telling me that the payment had been accepted (but with no date). The payments pending list was, and still is, empty.
So on Monday I shall find out whether the payment goes once, twice or not at all.
I then (this was on Tuesday morning) made a couple of £1 test payments, one by FP and one by BACS. Both worked as expected, though the FP payment took a couple of hours longer than usual.
"Money in" showed eight DD transfers pending. They correctly reflected thae state of affairs about a month ago, but did not show changes, additions and deletions made in recent weeks. I deleted one and amended another, and both changes showed up on the list.
Which, I have to assume, is no indicator of what will actually happen. The next transfer (not shown on the list) is due on Monday 27. Will it happen?
Transfers scheduled for last Monday and Wednesday went as expected, but of course they would have been triggered last week. On the old system these would have shown up as "recent transactions" for a couple of days before they actually hit the account. Now they just vanish.

Thanks for the info - In a funny way that is good news for me as I also experienced that problem (+ others) with future payments.

My comments in post #133 (Page 7) might be of help.

At least I now know this is not a glitch specific to my account !

Following my complaint to the Daly Mail, which triggered a phone call from Tesco, they know of the problem and have assured me it will get the same 'urgent' attention as the login glitches etc....:rotfl:

flyerperson

Gaffy wrote: »

Well well, I'm flabbergasted, I actually got the thing to work.

First off, I was originally using Chrome 8.0, so I thought I just download and install Firefox 5.0 and give it a try.

Straight away I got further than the white blank page, I had to then apply for a new pin which luckily I had specified a mobile phone number, this was immediately text to me and with that I managed to complete the sign up process with no more problems.

I logged in and out a few times just to make sure it worked correctly, and it did. As a test I tried to log in with Chrome, unfortunately it wouldn't go pass the white blank screen, so there is a definite fault using Chrome 8.0.

As for the new log in process, it's a lot simpler to use than the old way, so on that point it is an improvement. Once logged in everything seems to work correctly although I don't like seeing the word "MIGRATED" against my account number everywhere.

So far I've only found two faults which hopefully will get sorted out in the near future.

(1) As already stated the "Faster Payments" are not instant as in the old system, I sent a £1 test payment to my nominated bank account and I will update this post once it finally arrives.

EDIT: The payment took about 2 hours but at least it arrived.

(2) When downloading statements in *.csv format there are a number of columns missing from the statement including most importantly the balance after each transaction, which I find very annoying.

Apart from that, as I said everything seems to work OK now.

Have you tried using the 'Future Payment' facility ?

I use IE8 so have had none of the login snags (which blame IE9 as being the main issue with it), my problems are with scheduling future payments.

My comments in post #133 (Page 7) might be of help and the post after yours from 'theoderic' who's also had the same snag....

hebron

I got through today after 1 hour 10 min and they can't get into my account either.

alanq

"Tesco Bank, which has suffered technical problems with online accounts, says it will refund anyone who has lost money as a result."

http://www.bbc.co.uk/news/business-13901728

Note that they are still spinning that line that everything is fine and that it's just a case of the IE9 issue and the system being overloaded with customers seeking access. Clearly that is not the whole story.

Gaffy

Faster payments in to my Tesco account are instant but faster payments out take about two hours but this should improve in time, I don't need to set up any future payments so I can't test that part.

Having gone through the entire website, I'm now happy with it, it's much easier to use than the old one, I've also managed to change the account nickname so no more of the word "MIGRATED" everywhere.

As I've stated elsewhere, using Firefox 5.0 solved all my problems or maybe I was just lucky.

CPfan

I've been using Firefox all along so the problems aren't confined to I.E.9 users.