Tesco Online Banking Inaccessible

hasdogs

oldfella wrote: »

its def not IP address - I logged in from a combination of browsers and Win / Linux all with the same IP address, only the one I first logged in with was recognised. most unlikely anyway as for many people this is not fixed

No information about any computer which can be accessed via a browser is fixed (and permanent) either.

There is no security in obscurity so I wish they would just state what mechanisms they use so we know what to expect.

I looked for the flash application they use and it appears to part of this http://www.arcot.com/products/devicedna/ technology. As I suggested in the previous post - browser fingerprinting.

A “tag” is placed on a machine in the form of a browser cookie or flash object to uniquely identify a particular device. However, with privacy concerns on the rise as well, users are choosing to prohibit “tags” of any kind from being placed on their machines or in their browsers.

Users don't like being identified and tracked so they delete tags you place on their computers, with our technology you can stick two fingers up at your users and identify and track them anyway.

I don't like this technology the same as I don't like other 'supercookie' technologies, not because of how it can be used but because of how it can be misused.

ChiefGrasscutter

Not a Tesco user........but following this thread

On a previous thread about the proposed Tesco changes I said it sounded like they would be using LSO flash cookies to determine if the computer you were now using was indeed the same computer as you used/registered with before.
When you did the upgrade a cookie would be stored on the computer you were using at that time.
Any attempts to login from a different computer would trigger the additional security proceedures.

One of the major credit card providors online service has exactly the same system in operation.

Yorkshire_Pud

After filling in the new security details I gained access to the new but not improved Tesco internet *anking.

Now when I log in, admittedly on my chosen computer, when I either input the first digit of my date of birth; or use the other choice my newly created 'unique ID' and input the first letter it AUTOFILLS the rest and hey presto I can click to the next page!!

That's a security breach isn't it?! (Sort it out Tesco).

I have two outstanding requests for money transfers out in July but they no longer show as Future Payments in fact it says 'No future payments are set up' but are they but just hiding or if I do them again will they double up?

I set up one 'duplicate' payment for the same date in July and it said it was Accepted but it doesn't show in my Future Payments (nothing does!). So is it set up or not? I did check the receiving account to see if it had been sent immediately but so far several hours later it has not but who knows there's nothing to say what will happen!

Only the account 'nicknames' are shown as a list when choosing an external account to withdraw to so I had to change all the accounts round so I wasn't purely guessing! I expect it will then prove impossible to see the source of a transfer from Tesco in my receiving bank accounts?

Withdrawals from my Tesco account just show as 'withdrawal' on the Tesco transactions list,no ideas where the money was sent unless I write it down and it's not a same amount sent.

A payment I made IN to Tesco a/c using the New sort code and sent as a 'Faster Payment' (arrived the day after) just shows as 'deposit' no idea where it was sent from if I didn't already know and track it.

So a lot of user problems here, lucky I don't use Tesco as my main account and can stand back in amazement and see what happens over the coming weeks.

Seems to be being executed with all the skill of a Primary Skool computer project with all the glitches having to be fixed whilst the system is 'Live':rotfl:

I do appreciate we are all human but really this is very poor from Tesco.

Wonder what the main topic will be on Moneybox tomorrow (if it's on?).

Anyway back to U2 at Glastonbury:T

renard_2

For convenience, I have started a new thread about compensation: "Will Tesco renege on their compensation promises?"

Hungerdunger

In case anyone is interested, BBC Radio 4's Moneybox will be doing an article on this tomorrow (Saturday):

Tesco Bank customers have found their online instant access accounts have
been neither instant access nor online this week after the bank’s computer
system collapsed. Several assurances from Tesco that the system was back
working again have proved untrue and listeners have been contacting us
with problems all week. Tesco Bank’s chief executive comes on live to
explain what has gone wrong. And if it really is sorted now.

expatasia

Hungerdunger wrote: »

In case anyone is interested, BBC Radio 4's Moneybox will be doing an article on this tomorrow (Saturday):

Yeah, Paul Lewis just tweeted this:

More about Tesco Bank online problems @BBCBreakfast 0845 and then at noon Money Box R4 interview with its chief executive

glen_moranjie

Tesco claim this account 'lock out' is fixed. Bo**ocks ! I cannot access my Internet saver account since the 20th. Not a browser problem, in fact the error msg says " General error Its our fault not yours" I have spent 163 mins sitting in their Help Desk queue this week in a range of times from 0800 to 2200 and have never got through. Last night I was queueing 1 hour and then the call cut off. There are obviously many customers still unable to access their accounts. I am going positively Ballistic ! I NEED MY MONEY. . . . . . There is no facility to email them. I have now written a letter to Julie McClelland, Banking Operations Director. asking TescoBank to ring me. WHAT ELSE CAN I DO ? I am taking my money elsewhere, if I ever get access to it.

rtoobtoo

SnowMan wrote: »

Did you run in private browsing mode when you first registered also? That would mean Tesco couldn't recognise your computer then, and so wouldn't subsequently be able to tell whether your computer was the same one even if you later logged in with privacy mode off?

When I say I turned off in private browsing for all sites, I meant I made sure in private browsing was turned off - as I had never actually had it turned on.

robborollover

Just tried to change to the new Tesco on line bankig security , what a farce tried logging in with my existing security details, and get the message .....sorry theres a problem, we cant find your details it says try again which I have a dozen times. Yes Ive double checked I am putting it in correctly.
I HAVE BEEN ON THE PHONE FOR 40 MINUTES SO FAR, and this is supposed to be a bank that is diifferent to the others, it sure is that.
When it is finally sorted my money will be withdrawn in a trice, which is more than I can say about the quickness of their customer services, a shocking way to upgrade your security didnt they try this out before they went live ??:mad::(

GeorgeHowell

Already mentioned above but a reminder that this fiasco is to figure on BBC Radio 4 Moneybox at 12 noon today, with an interview with the Tesco CEO.

This was trailered on the BBC TV breakfast news this morning in the form of an interview of Paul Lewis by Charlie Stayt. Paul was honest about the nature and scope of the problem, and certainly did not toe the Tesco line. He said that their media announcements have seriously underplayed the issue. They concluded that there were serious shortcomings by the technical people who put this in, including lack of testing, but also by the management who should have been ensuring those things were in place. They believe this will damage Tesco's attempts to expand its banking operation, taking over Lloyds TSB, Northern Rock branches etc.

Hopefully that is the case because it's no less then they deserve.

It is often said these days that Tesco is too big for its boots, and complacent. You might think that, I couldn't possibly comment .....