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Tesco Online Banking Inaccessible
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Refused to phone, and in the end I didn't have to. They knew I was locked out, and last night they sent me an email apologising and saying I could now log in.
Went through the new registration process again and this time it worked and I got logged in. And I now had a new flash cookie, which hadn't been created the first time, so I could log out and log in again. So far so good.
Tried to set up a new Linked 3rd party Account, to send my money to, but the Next button was dead and refused to see me clicking on it. Retried all this several times, no joy, gave up.
No doubt things will get better. But there are two reasons I'm getting out.
(1) the demand for a paper statement to set up a Direct Debit. Just not possible if not getting paper statements. In any case, a likely occasion for setting up a new link is when the other account is a new one, in which case, no statements will have been received yet. Haven't they thought of that?
(2) the need to have a mobile handy if the Flash cookie thing fails to work and it thinks I'm not on my home PC. They sprung this on us completely without warning and it doesn't suit me at all."It will take, five, 10, 15 years to get back to where we need to be. But it's no longer the individual banks that are in the wrong, it's the banking industry as a whole." - Steven Cooper, head of personal and business banking at Barclays, talking to Martin Lewis0 -
I wonder to what extent the Tesco bosses are spinning and to what extent its staff are spinning to its bosses minimising the issues that remain. If your team wrote and implemented the system wouldn't you tell the bosses it was just a "significant minority" of customers who had been affected.
That is highly likely to be the case. In a big company, to admit openly to a major b**s up like this is career death. The middle management will typically tell the senior management what they want to hear, to the extent they can get away with it. Since senior management are usually better at listening to what they want to hear than what they'd rather not face up to, that will work. Until, that is, someone comes up against, say, Paul Lewis, and is confronted in public with the ugly facts.
After a respectable time has elapsed I would expect to see it announced that a number of Tesco senior executives have 'decided to pursue other career opportunities'.No-one would remember the Good Samaritan if he'd only had good intentions. He had money as well.
The problem with socialism is that eventually you run out of other people's money.
Margaret Thatcher0 -
Just listened to today's Money Box on iPlayer about the Tesco's saga (thanks alanq for posting the link). Well done Paul Lewis for not going along with Tesco' spin and lies.
Benny Higgins (CEO of Tesco bank) said......
'average waiting time on the phone both today and yesterday was about 15 minutes'
Now if only they had done a timed test call when they had him on air, presumably making the call half an hour before they started talking to him otherwise I think Money Box would be off air before there was any realistic chance of the call being answered.Never let the perfume of the premium overpower the odour of the risk0 -
The Tesco spokesman on the Moneybox programe said that we had a wait of up to 15 minutes on Friday. It was 1 hour 9 minutes for me. I'm still have not got access either. I told them next time I ring it will be to withdraw. I have had enough.0
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The Tesco spokesman on the Moneybox programe said that we had a wait of up to 15 minutes on Friday. It was 1 hour 9 minutes for me. I'm still have not got access either. I told them next time I ring it will be to withdraw. I have had enough.
I think they'll be expecting a lot of that. To me Higgins had the air of a batsman going in at No 7 in a followed-on innings, with a day to play and his side 250 runs behind.No-one would remember the Good Samaritan if he'd only had good intentions. He had money as well.
The problem with socialism is that eventually you run out of other people's money.
Margaret Thatcher0 -
It sounds like the CEO is not the sort to listen to reason. You can imagine the scenario - CEO: "This must be done by mid June." IT team says "It can't be done by then." CEO: "Pull out all the stops. It must be done by then." IT team "But it's impossible." CEO: "You're not listening. It must be done by then." IT team sighs, works 20 hours a day and spends other 4 hours reading Sits Vac pages, knowing exactly what sort of a fiasco is about to happen..0
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The flash cookie does not seem to have been downloaded, so I have to get a code sent to my mobile every single time I wish to log in. Does anyone know of a solution to this, please?0
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Absolute rubbish about phone response time being 15 minutes. Having heard about the fiasco at the start of the week, I waited until yesterday to try and sort out logging on to my account. I don't know why they bothered to send out the printed directions as I (like everyone else) followed them to the letter and ended up being told to ring for help. First call was answered in just under 30 minutes. There then followed another 30 minutes of inane questions and answers...like I remember my exact address when I was ten, or my first pets name (I was four and all I remember was that the poor cat was run over by a bus before I was five). So much for my traumatised childhood...and at 68 I don't have a "hero" nor any one person I am burning to meet, and my favourite food varies from week to week. Eventually we settled for some token answers and it was suggested that I actually write down these and other access numbers, so I would remember them. I argued that we are all told that the last thing you do is write down bank access details. Having designed and written computer systems for fifty years next year, I had to remind the call centre operator that I perhaps needed to know whether she was putting my answers in as upper or lower case and with/without spaces in address, or the chances of matching would be zero. Was then told that in ten seconds she was putting me through to an automated system which would require a six digit code that I could remember. I asked would me Date of Birth be OK (no!) a number sequence (no!) repeated numbers (no!) my phone number (yes!!!!). So not knowing how permanent this number needed to be and having lost the will to live, I have ended up with a pretty insecure code and must somehow get it changed!!! Then tried to sign on...AOL (No!) Internet Explorer (No!) ...back on the phone unanswered for 67 minutes when I was abruptly cut off. Searching obscure parts of Tescos website for any way of complaining, I found a compatibility view change that let me log on with Internet Explorer. So....five hours wasted on a security "upgrade" that Ii think has left me less secure and I cannot use my AOL browser as I always did. I haven't dared actually use the account for fear that money transferred in or out will disappear into cyber space. Although I am an OAP I think I am pretty computer savvy, but many elderly people are apprehensive of computerised banking when it is working and this will have totally undermined their confidence. And after all this letting off steam, I still can't find out to whom I should complain.0
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The flash cookie does not seem to have been downloaded, so I have to get a code sent to my mobile every single time I wish to log in. Does anyone know of a solution to this, please?
It appears that the only solution to this is to take the money out and put it somewhere else.No-one would remember the Good Samaritan if he'd only had good intentions. He had money as well.
The problem with socialism is that eventually you run out of other people's money.
Margaret Thatcher0 -
And after all this letting off steam, I still can't find out to whom I should complain.
"Tesco Bank
Complaints Department
PO Box 27010
Glasgow
G2 2DR
or alternatively email us at [EMAIL="callmeback@tescobank.com"]callmeback@tescobank.com[/EMAIL] or you can call us on our freephone number 0800 015 3198."
http://faq.tescobank.com/help/change-centre/compensation-contact0
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