Tesco Online Banking Inaccessible

rtoobtoo

Mr Tesco said he was shutting down his wonderful computer system last night for scheduled maintenance - part of this maintenance should perhaps have been fixing the system - Sadly today things are exactly as before - my PC is not recognised and I can't log on.:cool::rotfl:

hebron

hasdogs wrote: »

I closed my account today and was told the whole amount plus interest by BACS so about 3 working days. Was also told I would get a closing statement by post and a tax certificate although I'm not sure if the certificate will be now or at the end of the tax year.

I had some hassle with the change over but closed the account because I am not prepared to support their use of browser fingerprinting technology.

They didn't ask why I was closing the account, probably getting too many closures to bother.

Thanks. I will will be closing mine as I can't go on not being able to get at my money.

hebron

Does anyone one know what other banks/building societies do faster payment like, Tesco?

ChiefGrasscutter

hebron wrote: »

Does anyone one know what other banks/building societies do faster payment like, Tesco?

Read this page below:
http://www.ukpayments.org.uk/faster_payments_service/value_limits/

These are the bank's overall system limits
They may further restrict individual customers to lower limits

alanq

hebron wrote: »

Does anyone one know what other banks/building societies do faster payment like, Tesco?

Most current accounts allow Faster Payments out but some have lower limits than others.

The only savings account that I am aware of that allows Faster Payments out is NatWest/RBS e-Savings. Until the recent changes Tesco were using the same software so it works in exactly the way that we are used to. The only snag is that it pays 1% and not the 2.9% that Tesco is paying.

Northern Rock's website indicates that it is planning to offer Faster Payments out later this year.

ING's says it plans to at an unspecified future date.

Another option is an e-Savings account with a Bank/Building Society with which you have a current account and instantly switching funds before making a transfer from the current account to the payee.

pqrdef

molerat wrote: »

"Update your security details" under "enter your unique ID" on the first login screen. It works, well it did for me. It asks if it is a regular pc when you use that pc for the first time.

Thanks to molerat and SnowMan for pointing out the obvious, which I'd never have noticed.

alanq

BBC Have Your Say re Tesco Bank

http://news.bbc.co.uk/1/hi/programmes/moneybox/9522412.stm

reboot4loot

SnowMan wrote: »

I was unable to log in earlier today because the flash cookie (local shared object) that identifies your computer managed to delete itself from my computer and my mobile phone number hadn't updated on their system for some reason.

So my computer wasn't recognised as the one I had registered on and I had no mobile code option to log in either.

Spoke to Tesco this morning after a 1 hour and 5 minute wait and they said a techie would call me back. To be fair to Tesco (and I don't feel like being fair after that ridiculous 15 minute moneybox claim) a techie has just called me back to set my mobile into the system which has resolved things for me.

My theory is that the flash cookie was deleted by the Tesco system when I tried to update my mobile phone number within the personal details (as it hadn't been picked up when I entered it on registration). Has anyone else tried to update their mobile number within Tesco and had this problem of their computer then not being recognised when previously it was?

One thing the techie told me is that if you change your password (I didn't do that) that deletes the flash cookie. So don't do that unless you have a mobile registered or you will end up not being able to log in.

This does create the ridiculous position that someone without a mobile can't change their password without locking themselves out of being able to log into the Tesco website.

My attempted transfer to the new system has also brought up the “Credential Set Up General Error”
I frequently obliterate everything from “the beginning of time” from the “clear browsing data” menu within Google Chrome as part of my own security.
When log-in problems eventually get ironed out, will cookies, plug-in data etc have to remain on the PC for personal recognition without requiring a new code each time?:)

SnowMan

reboot4loot wrote: »

My attempted transfer to the new system has also brought up the “Credential Set Up General Error”
I frequently obliterate everything from “the beginning of time” from the “clear browsing data” menu within Google Chrome as part of my own security.
When log-in problems eventually get ironed out, will cookies, plug-in data etc have to remain on the PC for personal recognition without requiring a new code each time?:)

An interesting question.

With browsers such as firefox when you delete cookies you are just deleting normal cookies so the flash cookie that is used to recognise your computer remains so should be no issues. Assuming you have the latest version of flash player as an add-on in firefox (or at least version 9 according to Tesco) it would only be a problem if for example

a) you had disabled the adobe flash player plug in firefox, or
b) changed the space that a website could use to store a flash cookie to zero, which means it asks you every time a website tries to save a flash cookie and might cause a problem with Tesco
c) changed the adobe flash player default settings to not accept flash cookies from Tesco or not to accept flash cookies globally or
d) Tesco website glitches delete your flash cookies such as what happens when you change your password

However google chrome is different as I understand it, and flash player is an integrated part of it. In theory potentially if you choose the delete cookies, and other site and plug in data from the beginning of time it could cause a problem because you are (and this wouldn't apply to the equivalent thing in firefox say) deleting flash cookies also as I understand google chrome.

I don't want to test it on my own machine though for obvious reasons. I would have thought that if it did cause a problem then it would just mean that when you try to log in you would get the message your computer is not recognised and if you have a mobile phone number registered you get the option to get the access code and set up the computer as a recognised computer again that would solve the problem. Would be a real nuisance though doing that every time you had done the obliteration in chrome.

I must emphasise I am not an IT techie (although I have a reasonable knowledge of computers) so don't really know what I am talking about here

I should say if you do get through on the Tesco helpline they will probably arrange for a Tesco techie to call you back about your existing problem. So they would be the best person to ask as a side question.

Alternatively clear your Tesco account, ideally make sure you have a mobile entered and give it a try by obliterating cookies, add on data etc in chrome.

Edit: It now seems to be the case that you can clear flash cookies in firefox 5 (if using the latest version of flash) through the tools, clear history option, both normal and flash cookies seem to be deleted if you choose to delete cookies (without a timescale) and in my tests that then causes your computer to change to not being recognised by Tesco.

reboot4loot

Good points! If it’s a browser fingerprinting technology requirement that certain files remain in the cache etc, then I guess Tesco will be spending more on sending me new log-on codes (each time by mobile) than I receive in monthly interest!