Tesco Online Banking Inaccessible

rtoobtoo

SnowMan wrote: »

Hopefully they are going to sort out some of the problems judging by this message on the Tesco website. The worrying thing is the talk of return to normal operation if what we have at the moment is supposed to be normal

Perhaps they are shutting down the system tonight at 22:00 so that the top dogs can take all the money and vanish never to be seen again - stranger things have happened. :eek:

pqrdef

They may have shut down already.

Attempt 1: give username, give PIN and password, get sent back to username page. Start again.

Attempt 2: give username, takes 2 minutes to draw PIN/password page, then every time I click, it just redraws the page again. Give up and start again

Attempt 3, 4, 5: give username, give PIN and password, get "Cannot find server".


But I haven't seen anywhere to change the PIN and password, or the picture and greeting, or to say that a PC is or is not a regular PC. Do these facilities exist?

molerat

pqrdef wrote: »

But I haven't seen anywhere to change the PIN and password, or the picture and greeting, or to say that a PC is or is not a regular PC. Do these facilities exist?

"Update your security details" under "enter your unique ID" on the first login screen. It works, well it did for me. It asks if it is a regular pc when you use that pc for the first time.

SnowMan

pqrdef wrote: »

But I haven't seen anywhere to change the PIN and password, or the picture and greeting, or to say that a PC is or is not a regular PC. Do these facilities exist?

From the log in screen click on 'update your security details' rather than log in.

You can't update security details after logging in normally. I presume that is a security feature to stop people who have not logged out on public computers having their password changed etc.

See the earlier warning about changing your password though it could cause your computer not to be recognised (as it deletes the flash cookie).

edit: beaten to it by molerat

Ifts

pqrdef wrote: »

They may have shut down already.

Still able to login here.

hebron

If I ask for my account to be closed do they transfer the whole balance out at once or is there a daily limit?

retiree

molerat wrote: »

"Update your security details" under "enter your unique ID" on the first login screen. It works, well it did for me. It asks if it is a regular pc when you use that pc for the first time.

It may ask, but even if you confirm it is a regular pc, it will still not recognise it next time.

renard_2

Finally got my voice back after screaming abuse at the radio this morning.

That smug CEO Higgins had been given a prepared script by his PR people and stuck to it like an automaton, mentally blanking out Paul Lewis's comments which proved he was waffling.

Higgins: "Average wait on the phone is 15 minutes."

Lewis: "Our callers disagree. I tried myself this morning, it took me 54 minutes."

Higgins: "Average wait on the phone is 15 minutes."

Lewis (exasperated): "This morning, it took me 54 minutes."

Higgins (still reading from PR man's script): "Average wait on the phone is 15 minutes."

And so on. Pass the sick bag, Alice.

hasdogs

hebron wrote: »

If I ask for my account to be closed do they transfer the whole balance out at once or is there a daily limit?

I closed my account today and was told the whole amount plus interest by BACS so about 3 working days. Was also told I would get a closing statement by post and a tax certificate although I'm not sure if the certificate will be now or at the end of the tax year.

I had some hassle with the change over but closed the account because I am not prepared to support their use of browser fingerprinting technology.

They didn't ask why I was closing the account, probably getting too many closures to bother.

TheMatrix_2

alanq wrote: »

Not a problem that affects me, but if the system relies on Flash does that mean that folks with iPads will be unable to use Tesco Bank? If I recall correctly Apple does not support Flash on mobile devices.

Indeed a point Blackberry are exploiting at the moment on their latest TV campaign