Tesco Online Banking Inaccessible

GeorgeHowell

SnowMan wrote: »

Just realised in firefox 5 and if you are using the latest version of flash you can now delete flash cookies through the TOOLS, CLEAR RECENT HISTORY options and then choosing cookies to delete and timescale everything. This didn't used to be the case only normal cookies were deleted.

Note if your settings are to delete cookies when you exit Firefox that seems to delete only normal cookies not flash cookies on exiting firefox. It is the tools, clear history route that deletes the flash cookies as well.

By doing this and nothing else I have switched from my computer being recognised by Tesco to being not recognised by Tesco. So ties in with what pqrdef has found.

So be careful if using firefox and without a mobile phone back up before inadvertently deleting flash cookies this way.

More problems for Tesco methinks.

So I have no PERSONAL evidence to suggest Tesco are using fingerprinting through a flash application as opposed to just a flash cookie.

I don't want it putting any crap on my PC which deleting at the end of the session causes a problem. If ID, password, and memorable information is not enough then go boil your heads, Tesco. I don't intend to be inconvenienced because you are paranoid about having to cough up a few quid in compensation now and again. Sadly all internet banking is likely to go further down this route as the banks try to cover their a****s further and further, But maybe, and hopefully, as news of this mother and father of a fiasco -- probably the biggest online banking disaster ever to hit the UK -- spreads around the industry they will all think again before doing something similar.

flyerperson

lpwilliams wrote: »

Thanks for the info - In a funny way that is good news for me as I also experienced that problem (+ others) with future payments.

My comments in post #133 (Page 7) might be of help.

At least I now know this is not a glitch specific to my account !

Following my complaint to the Daly Mail, which triggered a phone call from Tesco, they know of the problem and have assured me it will get the same 'urgent' attention as the login glitches etc....:rotfl:

Some Good'ish News :

Well the problem is not sorted yet (but DO read on if you're affected !), but Tesco are certainly responding to my complaint about the 'Future Payments' facility not working at all - probably because I raised it via the Daily Mail....

Others similarly affected will be pleased to know that a 'fix' is due to be implemented tonight, meaning from tomorrow (Tuesday 28 Jun) all should be resolved with this particular glitch - which I've been told affected a 'limited' number of Tesco Banking customers' (which could still be thousands of us of course !).

On Friday I got 2 x phone calls from the TB Operations Manager who, with his technical standing beside him, asked me to explain the problem - I then e-mailed him screenshots showing the glitch as it manifested itself on my IE8/Win XP computer.

He called me this morning to let me know of the planned fix after they discovered what they think was causing it over the weekend presumably.
I'm not too bothered about the specifics, but it is a snag with THEIR software (not ours !) and is connected to 'XML' files in some way.

I'm hoping to login tomorrow and see if all is well and he's going to contact me with the 'verdict' - I hope it is fixed and we all can use the 'Future Payments' facility fuss-free !

He's yet to explain why it is not just IE9 that causes problems with their software nor why they have to date not mentioned a problem with the 'Future Payments' facility....

evenasus

I didn't attempt to update my log in details with Tesco until Friday.
After reading this thread, plus hearing the news about all the problems, I expected to encounter the worst.

To my surprise, it all went well.

I (with fingers crossed) went to log in this morning, wondering if Tesco would recognise my PC. YES!

Decided to do a test transfer, to my now third party linked account. Logged out - logged into my linked account and the funds had transferred within ten minutes.
I've sent funds back the other way to Tesco but not yet logged in to check if the funds arrived.

Just giving hope to some poor angry/ frustrated/cheesed off people who are still having trouble.
I hope you all get your account problems sorted asap.

alanq

lpwilliams wrote: »

which I've been told affected a 'limited' number of Tesco Banking customers'

On Radio 4 Moneybox on Saturday
"Some Tesco Bank customers are still locked out of their online accounts a week after the bank moved 605,000 accounts to a new computer system."

"Twenty-five thousand customers had already registered under the new system, and 9,000 were actively managing their account, Mr Higgins told the programme."

So the "limited" number of customers affected may be the relatively few who have successfully attempted to access their accounts.

rtoobtoo

Most recent telephone message states that 'over the last week they have had some problems , which have been completely resolved - however we must tell you that you will still experience long phone queues'

Both statements can't be true if everything is OK now there would be no long phone queues.

I still can't log in and the phone queues are not acceptable - looks like a long wait until the queues go away.

SnowMan

alanq wrote: »

On Saturday Moneybox on Saturday
"Some Tesco Bank customers are still locked out of their online accounts a week after the bank moved 605,000 accounts to a new computer system."

"Twenty-five thousand customers had already registered under the new system, and 9,000 were actively managing their account, Mr Higgins told the programme."

So the "limited" number of customers affected may be the relatively few who have successfully attempted to access their accounts.

It was interesting that only 1 in 25 savers had registered by the end of last week (25000 divided by 605000). Slightly unclear as he talks of 605,000 accounts not customers.

I suspect that more than 1 in 25 TRIED to register last week. Would only 1 in 25 people try to register? It could be those who TRIED to register at the beginning of last week and were and/or are locked out are not included in the 25000.

So the 25000 are those who successfully registered ( I was one of those before losing access later in the week!). Would tie in with the 9000 who were actually using their accounts on one day at the end of the week which is what the 9000 figure is if you listen to the radio interview.

So the number currently unable to access their savings accounts could then be any number up to 580,000 (=605000-25000) :eek:

It seems substantially more people than not had trouble registering which would then mean the number is definitely substantially more than 25,000 who can't or couldn't log in.

The CEO talks of the 25,000 who did register out of '100,000 active customers' and you could interpret this as meaning 75,000 were not able to successfully register or 3 in 4 of those who tried (very hard to know what 'active customers' are though)

So my guess is that 25,000 successfully registered, 75,000 have had major problems and the remaining customers haven't tried to register. The remaining customers will include a large number of accounts presumably which have nothing it but haven't been closed.

Not surprising it is difficult to get through on the phone and an indication of the real scale of things.

(edit:Higgins says in the radio interview 2,500 were locked out, I don't believe that at all and have ignored that claim)

Yorkshire_Pud

lpwilliams wrote: »

Some Good'ish News :

Well the problem is not sorted yet (but DO read on if you're affected !), but Tesco are certainly responding to my complaint about the 'Future Payments' facility not working at all - probably because I raised it via the Daily Mail....


He's yet to explain why it is not just IE9 that causes problems with their software nor why they have to date not mentioned a problem with the 'Future Payments' facility....

My Future Payments doesn't work at all either so add me to the minority;).

The FP's I set up on the 'old' system for 1st July don't show up (but may when the glitch is fixed)?

The FP I set up last friday was 'accepted' with the green tick in a circle and sentence to that effect but doesn't show on the FP list so it may or may not be going to happen!

I got through to Tesco this morning after a 25 minute wait (their message says 30+ minute wait now not the 15 the CEO thinks it is!) spoke to very nice under pressure lady but was of limited use beyond Tesco are aware of all the problems and their technical staff are working on it (all of the problems).

She agreed the risk of doubling up on future payments is a real one in my case as the previously set up ones MAY appear after the glitch is hopefully sorted and the duplicate one I set up last week MAY go ahead even though not shown yet on the FP list. It's a guessing game, not really good enough from Tesco but then we all know that already!

JNicoll

I tried for the first time to register on the new online system around 1am last night and at the point where you're meant to provide a 'Unique Id' their system wouldn't accept any value I typed. I then got the screen saying I'd need to ring them for a PIN.

Between 1030 and 1130 I was held in a queue and then disconnected without getting to speak to anyone.

theoderic

Yorkshire_Pud wrote: »

My Future Payments doesn't work at all either so add me to the minority;).

The FP's I set up on the 'old' system for 1st July don't show up (but may when the glitch is fixed)?

The FP I set up last friday was 'accepted' with the green tick in a circle and sentence to that effect but doesn't show on the FP list so it may or may not be going to happen!

I got through to Tesco this morning after a 25 minute wait (their message says 30+ minute wait now not the 15 the CEO thinks it is!) spoke to very nice under pressure lady but was of limited use beyond Tesco are aware of all the problems and their technical staff are working on it (all of the problems).

She agreed the risk of doubling up on future payments is a real one in my case as the previously set up ones MAY appear after the glitch is hopefully sorted and the duplicate one I set up last week MAY go ahead even though not shown yet on the FP list. It's a guessing game, not really good enough from Tesco but then we all know that already!

I did the same. My first "future payment" was due to go today (27 June), so I entered it again to see what would happen.

I noticed that the "payment acceptecd" message had no date. And the FP list was still empty.

That was last Thursday.

On Saturday I withdrew all but £21 from the account (the payment was £20).

This morning there was still £21 in the account. So I made an immediate payment, which worked.

And that's me finished with Tesco!

In an earlier post I also mentioned a problem with future payments in by DD, in that the pending transfers list was about a month old.

But the most compelling reason for junking the account is that I don't have a celphone - and don't want to have one.

flyerperson

alanq wrote: »

On Radio 4 Moneybox on Saturday
"Some Tesco Bank customers are still locked out of their online accounts a week after the bank moved 605,000 accounts to a new computer system."

"Twenty-five thousand customers had already registered under the new system, and 9,000 were actively managing their account, Mr Higgins told the programme."

So the "limited" number of customers affected may be the relatively few who have successfully attempted to access their accounts.

You're right.

A post of mine sometime ago did warn people to not think they were home and dry once they were able to login - futher goats await !