Tesco Online Banking Inaccessible

Stompa

Well my 'Temporary PIN' arrived this morning, and the setup seemed to go relatively smoothly. I did find a couple of issues though.

Firstly, after setting up a DD you can view the DD instruction on screen. This has a PRINT button, which does nothing when clicked.

Secondly, I was quite surprised to find the initial login screen (where you enter your new 'Unique ID') is not https. Perhaps it never was? The subsequent screen (where you enter your PIN and password) is https, so perhaps that's deemed as being sufficiently secure.

flyerperson

Yorkshire_Pud wrote: »

My Future Payments doesn't work at all either so add me to the minority;).

The FP's I set up on the 'old' system for 1st July don't show up (but may when the glitch is fixed)?

The FP I set up last friday was 'accepted' with the green tick in a circle and sentence to that effect but doesn't show on the FP list so it may or may not be going to happen!

I got through to Tesco this morning after a 25 minute wait (their message says 30+ minute wait now not the 15 the CEO thinks it is!) spoke to very nice under pressure lady but was of limited use beyond Tesco are aware of all the problems and their technical staff are working on it (all of the problems).

She agreed the risk of doubling up on future payments is a real one in my case as the previously set up ones MAY appear after the glitch is hopefully sorted and the duplicate one I set up last week MAY go ahead even though not shown yet on the FP list. It's a guessing game, not really good enough from Tesco but then we all know that already!

Yes, those are some of the (very major !) ways the problem manifests itself to us, the user.

My original post, #133/22 Jun, explains those and the other ways it 'presented' itself to me.

The important, and financially dangerous, thing is that if you're affected the same way as me that despite planned tfrs not showing they do ALL actually exist and will go ahead as planned.

I have had conflicting answers to that issue but the Operations Manager was adamant that all would be actioned...

A nightmare ! :mad:

flyerperson

evenasus wrote: »

I didn't attempt to update my log in details with Tesco until Friday.
After reading this thread, plus hearing the news about all the problems, I expected to encounter the worst.

To my surprise, it all went well.

I (with fingers crossed) went to log in this morning, wondering if Tesco would recognise my PC. YES!

Decided to do a test transfer, to my now third party linked account. Logged out - logged into my linked account and the funds had transferred within ten minutes.
I've sent funds back the other way to Tesco but not yet logged in to check if the funds arrived.

Just giving hope to some poor angry/ frustrated/cheesed off people who are still having trouble.
I hope you all get your account problems sorted asap.

Yes, a lot of us have that 'success' - now try doing a tfr for a FUTURE date and see if you experiecne the glitch me and others have....

My original post, #133/22 Jun, explains the various ways it 'presented' itself to me.

If you have similar snags see my post #383 above with info on how Tesco are solving it...

cottager

theoderic wrote: »

But the most compelling reason for junking the account is that I don't have a celphone - and don't want to have one.

I'm irritated about the mobile requirement too. OH does but I've never had one and don't want/need one. Yes I know, I/we must be in a small minority! -- but I do resent potentially being forced down a route I don't otherwise need to take, simply because "most people" have one.

On the other hand I don't ever use another computer so in theory should be OK... unless I hit the snag so many others have had this past week, with their one and only system consistently not recognised. Having apparently re-registered OK last night, I'll have to see what happens on that when I try logging in again.

In fact I rang them about this a few weeks ago, straight after receiving the changeover details in the post -- not specifically to moan about being restricted without a mobile (because the bumph soothingly said it wasn't an issue if I only used one 'puter), but to ask what happened when I got a NEW system, which is on the cards a bit later in the year.

This scenario wasn't covered at all, and I don't think I've read anyone raising it here either. We may only ever use one system at a time, but generally get a new one sooner or later; so it seemed an obvious flaw in the logic, even if it didn't affect the majority.

Not a problem, I was assured at the time (even though he couldn't resist mentioning the usual "most people have a mobile these days"). Just give them a call, explain the situation and they'd be able to deal with it at their end, and make it possible to register a new system. That was a few weeks ago, before the changeover happened and chaos ensued, and at the time I was sufficiently reassured.

In view of all the aggro this past week and the problems encountered, now I'm thinking "Yeah, right..."!!!

emesee

Hi fellow sufferers.

This is my news... SUCCESS!

I posted my problems here last week and got nowhere until i sent an email WITH MY PHONE NUMBER (suggested on this forum) to:


philip.clarke@uk.tesco.com

I said i need funds urgently blah blah and a couple of days later i got a phone call from someone in the Complaints Team. She was very patient and helpful and got my login problem sorted. I said i have made many calls etc and i asked about compensation. I was asked how much did i want! I was a bit shell shocked and was caught off guard and i asked for £50. She agreed it straight away with no negotiating! (I should have asked for more-I'm sure i would have got it)

I tried transferring a small amount to my linked account which went through ok but it took longer than their old system but it transferred it the same day. I have now tried transferring some back about 10 mins ago but not gone through yet. Fingers crossed.

Thanks to everyone who has posted their experiences on here and helped me get things resolved. If any of you didn't ask for compensation i would still ring the Complaints Team when things calm down a bit.

Good Luck

renard_2

emesee wrote: »

I said i have made many calls etc and i asked about compensation. I was asked how much did i want! I was a bit shell shocked and was caught off guard and i asked for £50. She agreed it straight away with no negotiating!

First, congratulations on your success.

Regarding that compensation agreement - that is almost exactly what happened with me (and probably others) when phoning Tesco last week. To my surprise, the nice lady offered compensation for all my hours on hold over several days, and we agreed a relatively small sum.

I am still waiting for the promised sum to appear in my account.

I recently started an MSE thread about compensation "Will Tesco renege on their compensation promises?", which is here:

https://forums.moneysavingexpert.com/discussion/3318782https://forums.moneysavingexpert.com/discussion/3318782

To date, not one person has reported receiving the promised compensation.

Please would post on that thread if / when you actually see yours in your account? It might give us hope!

Blackdog

renard wrote: »

Thanks again. I have only uninstalled Rapport from the Tesco website, as it is possible to have it on some and not others.

NatWest Bank, Co-Op Bank and several others positively encourage their customers to get Rapport protection. And just today, on BBC Moneybox Live, the panel of "experts" unanimously recommended it in response to a listener's question.

And it's FREE!!

Many thanks for your trouble.

Anyone know how I remove Rapport from Tesco Bank and not other sites?

GeorgeHowell

I have not installed Rapport because reports I have seen of it are mixed, for example :-

http://download.cnet.com/Rapport/3640-18510_4-11115019.html

retiree

Blackdog wrote: »

Anyone know how I remove Rapport from Tesco Bank and not other sites?

Open Rapport console (dashboard)
Click 'browse trusted websites'
Click 'websites you manually added'
Click 'remove' alongside Tesco entry

emesee

Update from my post today at 5.55pm...

Just checked my linked account and the transfer has gone through to my Tesco account.

RENARD

I will certainly keep an eye on their promise of compensation. I was told it would be credited to my account this week!!??