Tesco Online Banking Inaccessible

kremmen

Gaffy wrote: »

Faster payments in to my Tesco account are instant but faster payments out take about two hours but this should improve in time, I don't need to set up any future payments so I can't test that part.

Having gone through the entire website, I'm now happy with it, it's much easier to use than the old one, I've also managed to change the account nickname so no more of the word "MIGRATED" everywhere.

As I've stated elsewhere, using Firefox 5.0 solved all my problems or maybe I was just lucky.

I think that the web site either likes your account or not.
I have just updated to firefox 5 and it still doesn't work.

Boo hoo

Paul

molerat

As I posted in one of the other threads I was locked out when trying to update getting the "need a temp pin" screen. I received an e-mail yesterday apologising for being locked out, I have not contacted them so they must know who is in this situation, and that I could re-register on line or by phone. I then went to the old style dob + code entry screen and got let into the normal security update to the new system screen and all working fine now. FF3 BTW, IE8 gives certificate errors and some weird unformatted screens.

bobcurtis

renard wrote: »

Many of us were promised compensation for phone calls etc.

We were told it would be paid into our accounts - obviously a simple and instant function for Tesco Bank to perform.

Well, mine ain't there yet.

Has anyone received their compensation?

I was promised £20 on Tuesday morning, no sign of it yet!

Bluebay

BE VERY AWARE, have been a Tesco Credit card customer for years with no problems, like all the banking and savings customers my online security access was suspended for the changeover/upgrade. On checking my account yesterday (23rd) via automated phone service, as still no access online have discovered fraudulant use of my credit card, which coincidently occured on the first day of the changeover process. Got the impression from Tesco customer rep that this is not an isolated case, would therefore advise everyone who`s interested to check their financial accounts with Tesco to be on the safe side and not to wait until your statement arrives and possibly get a big shock. Hope you don`t suffer the same problem as me. Good Luck

Ifts

renard wrote: »

Many of us were promised compensation for phone calls etc.

We were told it would be paid into our accounts - obviously a simple and instant function for Tesco Bank to perform.

Well, mine ain't there yet.

Has anyone received their compensation?

Yes was offered compensation, was also told it would be paid into my account, nothing as of yet.

But for now I will leave their phone lines free for the poor souls who are still having trouble gaining access to their accounts or urgently trying to get to their savings via telephone banking.

I am just grateful that I can login to my accounts, and more importantly I have finally managed to get my money out this week after 3 days of being on hold on the phone.

rtoobtoo

Things seem to be getting much worse.
I just tried the freephone number again for the 8th time and there is now a message stating that you should log on to the website to change security details because they are having severe problems with customers clogging their phone lines.
Sadly they don't say how you log on if your PC is not recognised and the help line is constantly clogged.
Looks like it will be a while before my money and me become re-aquainted.

Newbie1_2

I am one of the people who it says needs a temporary pin after changing my details. After trying to get through to Tesco over the past few days I used the freephone number that was posted on here (thanks for posting it up) last night and got through after 1 hour waiting. I was told they'd have to send the pin in the post unless I had Telephone Banking set up (which I didn't as I've never had issues with Internet Banking until now so why would I?). As I didn't have it, they could set me up but would also need to send a pin out in the post!!! I immediately asked to close my account as I've had enough of Tesco Bank but was told to do this she would need to get the closures dept to phone me today (even though it says on their website they can close your account immediately by phone...another lie?!?) I wasn't holding out much hope today that they would call back after reading some of the posts on here but they did phone me this afternoon (although the woman I spoke to did ask me why she was phoning!!) I told her it was to close my account...after another call back as she had to set up my nominated account and didn't want to keep me hanging on (!),eventually she closed my account and she actioned a transfer of my balance as a Fast Payment and it is in my nominated account so finally they have managed to do one thing on time and right!

SnowMan

Just got my BBC moneybox email with the preview of the radio 4 programme tommorrow at 12 noon. Looks like the chief executive of tesco bank will be on. Worth a listen, I am sure someone will post up a link to the iplayer (and time) subsequently.

Tesco Bank customers have found their online instant access accounts have been neither instant access nor online this week after the bank’s computer system collapsed. Several assurances from Tesco that the system was back working again have proved untrue and listeners have been contacting us with problems all week. Tesco Bank’s chief executive comes on live to explain what has gone wrong. And if it really is sorted now

http://news.bbc.co.uk/1/hi/programmes/moneybox/9522433.stm

Ifts

Bluebay wrote: »

BE VERY AWARE, have been a Tesco Credit card customer for years with no problems, like all the banking and savings customers my online security access was suspended for the changeover/upgrade. On checking my account yesterday (23rd) via automated phone service, as still no access online have discovered fraudulant use of my credit card, which coincidently occured on the first day of the changeover process. Got the impression from Tesco customer rep that this is not an isolated case, would therefore advise everyone who`s interested to check their financial accounts with Tesco to be on the safe side and not to wait until your statement arrives and possibly get a big shock. Hope you don`t suffer the same problem as me. Good Luck

I used be able to view my credit card statement when I logged into my Tesco Internet account before the upgrade, but that function is currently not available (something they say they will add again in the near future) not that it would have been any use to you if your online access is suspended for now.

Just so that you are aware you can also set up online access to your credit account very easily (this is separate to your online access to your savings accounts).
I have had to do this myself since Tesco's upgraded their website, it only takes a few minutes to set up and you can view your account balance/transactions straight away. Although you are limited to 'view only' mode until you receive the Mailer authentication code (MAC) in the post. Once you receive the MAC and enter it, you can gain full access to all your Tesco Credit Card online features.

Here is the link: https://cardservicing.tescofinance.com/RBSG_Consumer/Login.do?promoCode=TESCO

You can also access it from the homepage, just select Credit Cards from the drop down menu at the top right of the page where it says 'Select product to login'.

hasdogs

hasdogs wrote: »

telling me I needed to be mailed a temporary pin and to call them to ask for it.

I called the freephone number and surprisingly got through in 3-4 minutes. An Indian accent answered and just took my telephone number and said I would be called back. Looks like they have added an answering service which is better than keeping people waiting, just wonder how long I will be waiting for the call back.

The call back was promised at about 7p.m. I didn't get a call back that evening. I missed a call about 11 a.m. the following day, caller ID didn't reveal anything so it may or most likely may not have been them. At about 1 p.m. I called the free phone number again and got through in about 10 minutes. The lady was able to take some answers for security questions and passed me to an automated system to enter a PIN.
With the answers and PIN I was able to register for online banking, it looked like I was starting again but it had remembered the user name I chose in the previous failed attempt.

The online service seemed to work well enough and the computer you registered/mobile phone SMS message junk seems to be less onerous than it could be. I don't keep normal or flash cookies and the system seemed to accept my 'computer' as the registered one. I assume the IP address is enough to identify the registered 'computer' and my dynamic IP is quite sticky so it looks like I won't have to get an SMS message for every login. I would have to change my IP address to confirm that. It also means the registered 'computer' is any computer with the same IP address - I wish they would properly document the requirements of the new security system.