Tesco Online Banking Inaccessible

SnowMan

GeorgeHowell wrote: »

More mealy mouthed claptrap that does not address a number of the main issues.

The questions and answers that should have been there but aren't

QUESTION: I urgently need to access my savings but can't log in. What do I do.

ANSWER: Please ring us and you can arrange the transfer over the phone. We will put every resource possible into answering the phones.


QUESTION: I have spent huge amounts of money and time ringing the helpline and being on hold, will Tesco fully recompense me

ANSWER: Yes


QUESTION: Tesco have really messed up on this haven't they?

ANSWER: Yes, and we haven't been open and honest with you the customers for which we apologise unreservedly

GeorgeHowell

SnowMan wrote: »

The questions and answers that should have been there but aren't

QUESTION: I urgently need to access my savings but can't log in. What do I do.

ANSWER: Please ring us and you can arrange the transfer over the phone. We will put every resource possible into answering the phones.


QUESTION: I have spent huge amounts of money and time ringing the helpline and being on hold, will Tesco fully recompense me

ANSWER: Yes


QUESTION: Tesco have really messed up on this haven't they?

ANSWER: Yes, and we haven't been open and honest with you the customers for which we apologise unreservedly

... and one more ...

QUESTION: Why do you insist on sending me a text message every time before I can access the account, even though I'm using my usual home PC ?

ANSWER: We have not resolved that, and we probably never will as it is not really a priority and we have bigger issues to deal with. It might be a beneficial to keep it that way anyway. You will have noticed that we have already introduced a high degree of 'belt and braces' security. This is to ensure that our risk of having to pay compensation for fraudulent access is minimal. We recognise that it is inconvenient for customers, but ultimately our profits come before your convenience.

jcb208

I need to request a new pin and been on hold now for ages,realised that it may be costing me 10p per min, what do virgin media mean by non geographic area because if tesco is from that area then Im not phoneing any more on that number.Normal 0845 numbers are free any ideas

edit using the freephone number now

Ifts

jcb208 wrote: »

edit using the freephone number now

Along with the free phone number (0800 7838 001), you can also call them on 01413 088 028 (not free), this is a geographic number that gets you through to Tesco Bank which is handy especially if you have to call them from your mobile phone, as in my case 08457 numbers are not included in the free minute allowance from my mobile phone operator, where as 01413 088 028 is

ANGLICANPAT

ANGLICANPAT wrote: »

Im sending my complaint email to the CEO as well. Im waiting till tomorrow to fire it off , incase my CHAPS doesnt go through and I want to add that to the complaint.

Yeah ! Yippee, my CHAPS has arrived in my current account !!!!!:j

OK frivolity over, now wheres that email Ive prepared-- I nearly forgot I still have to wait for a pin number by snail mail :mad:. Ah, just remembered-- havent even left enough dosh in the account for the snails tea !!! Haa !

hasdogs

Well after the letter warning of the future changes I posted here it was going to be a pain. I didn't predict the change over would be such a disaster.

I just attempted to convert to the new system, it screwed up throwing me back to the login page and telling me I needed to be mailed a temporary pin and to call them to ask for it.

I called the freephone number and surprisingly got through in 3-4 minutes. An Indian accent answered and just took my telephone number and said I would be called back. Looks like they have added an answering service which is better than keeping people waiting, just wonder how long I will be waiting for the call back.

I am sure the new online system is going to be a real pain, so I think I will probably use that call back to request account closure. The only thing I liked about the account was the fast and large faster payments facility and it sounds like that has been made more painful.

ANGLICANPAT

QUOTE Looks like they have added an answering service which is better than keeping people waiting, just wonder how long I will be waiting for the call back. QUOTE

Id put a feature film on if I were you hasdogs, youll probably get to watch the lot and go to bed! Good luck though.

Ifts

Fair play AnglicanPat, glad it worked out OK for you in the end after all the hassle, you got it there just in time for NBS to collect it tomorrow. Talk about last minute.com

wendyrobson

Tried to access account last week - Failed and was told I needed to re - register. Waited a week and new registaration number arrived today - It didn't work. 33 minutes on phone to get an operator. After being told I would now have to wait a further week for a new PIN number I asked if they could take instruction over the phone and to CLOSE my account and move money to my nominated bank account.
Guess what - they can't do that either. So for over 2 weeks I will not have been able to access MY money. I have lodged a complaint and have been told I should get a phone call within 2 days.- Not holding my breath - but account will be closed as soon as I can. Asked for recompense but was sidelined.:mad:

ANGLICANPAT

wendyrobson wrote: »

I asked if they could take instruction over the phone and to CLOSE my account and move money to my nominated bank account.
Guess what - they can't do that either. So for over 2 weeks I will not have been able to access MY money.:mad:

I thought that even in ordinary circumstances you HAD to close the account by phone. They have just CHAP'd , everything bar peanuts from my account to my HSBC account . I dont think you should accept that they wont transfer money for you if theyre making you wait a week for a new pin to do it yourself. Maybe ask for NEARLY everything for now rather than closing. if you have another go at them.