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Tesco Online Banking Inaccessible
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ChiefGrasscutter - Thanks for your advice in post #206
What you say is true, but one can only plan ahead so much.
I knew I would be needing access to my funds this week, so when I found out about the upgrade last week, I was going to withdraw the money last week via Bacs transfer.
But when I was on the phone to Tesco Telephone Banking (before the upgrade) they asked me why I was withdrawing, I told them that because of the upgrade as a precautionary measure I was withdrawing the funds a week before I needed them, only to then be told by the the call handler that although the Internet Banking would be down Telephone Banking would still be operating OK, so thats why I postponed the withdrawal of the funds last week to only then realise this Monday that Tesco are having a nightmare with their Online Accounts AND Telephone Banking was also down because they could not access any customer accounts information their end.
In hindsight I should have ignored what the Tesco call handler told me last week about Tesco Telephone Banking operating as normal through out the upgrade, and just gone ahead and withdrawn the funds last week, but hindsight is a wonderful thing
Lesson learnt after this episode, next time it will be a case of 'better safe than sorry'.Tesco Personal Finance - Free Phone Number: 0800 7838 001Never let the perfume of the premium overpower the odour of the risk0 -
MuddledOfMiddlesex wrote: »My update - the wait to get through was *only* 30 minutes - better than yesterday's abortive calls, and the woman who helped me was great though she was clearly under strain. Arranged a same day payment (not sure if it's appeared yet) and said she had updated my mobile number and deleted long-defunct landline. Though, alas, when I tried to get online via Firefox it WAS still showing that defunct landline as my mobile.
I did mention compensation for phone calls/time etc and she said she'd get a complaint logged. Still a nightmare but her approach softened the blow slightly...
I have to say I feel really sorry for the call centre staff. None of this is their doing, but they have to take all the flak, while the people that caused it are keeping their heads down. The culprits should be named and shamed. If I did my job that badly I would be sacked.0 -
I am very surprised that this scandalous story hasn't been picked up by the mainstream newspapers.
Unless someone knows better? I would really like to know.
I'm sure I'm not the only one, but after e-mailing the Daily Mail yesterday they called me today to get my 'story' and also contacted Tesco about the problems I've had on my behalf.
So I think they'll be giving it some more coverage...
Needless to say, Tesco then phoned me within 30mins - but we didn't have much to say as I'd already lodged a complaint with them yesterday.
The reason I wanted to contact the media is because I was one of 'the few' who was able to make the transition from 'old' to new' without a hitch (luck, but also perhaps because I use IE8, not IE9 !) but have had problems with the new setup when trying to manage my money.
I was annoyed Tesco are acknowledging the login snags (sort of !) but ignoring all the other problems - mine is with the 'transfer money' facility not working ie I can't move it to other accounts despite it confirming the transfer request has been accepted.
I know Tesco are trying to sort things out, but they're inundated with complaints so are only just keeping their head above water !
Essentially, as I think we all know, what they should have done was to have ensured the process was stable before introducing it - but when problems arose to be upfront about it AND also acknowledge the range of problems we're experiencing, they've done neither until the bad publicity gained pace...0 -
The news has now got as far as the Business report on BBC News 24."It will take, five, 10, 15 years to get back to where we need to be. But it's no longer the individual banks that are in the wrong, it's the banking industry as a whole." - Steven Cooper, head of personal and business banking at Barclays, talking to Martin Lewis0
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They probably think they can ride it out, spin for the benefit of the media, keep underplaying it and saying that it's getting sorted, ane hope it will all blow over. Then they'll probably tweak the interest rate up a bit and hope to retain and pull in a number of "rate tarts", who will choose to forget the aggro that they and/or a large number of people suffered.
But if everyone with an account there got their money out and then closed it ... now that would be news ...No-one would remember the Good Samaritan if he'd only had good intentions. He had money as well.
The problem with socialism is that eventually you run out of other people's money.
Margaret Thatcher0 -
Not sure if it has been mentioned but there is now a FAQ page on the Tesco website
http://faq.tescobank.com/help/change-centre/I came, I saw, I melted0 -
Bob Curtis, I have sympathy for some of the call centre staff, but there are also some there who couldnt give a fig. If I gave my word to ring someone back within minutes, Id make damn sure I did, yet Ive experienced two letting me down after personal assurances, in as many days. They cant help the technical shambles or long waits on the phone, but ringing back immediately as promised, they COULD do in my opinion.
Im sending my complaint email to the CEO as well. Im waiting till tomorrow to fire it off , incase my CHAPS doesnt go through and I want to add that to the complaint.0 -
Also a MSE news story now
http://www.moneysavingexpert.com/news/banking/2011/06/tesco-bank-customers-should-now-be-able-to-access-accountsI came, I saw, I melted0 -
Not sure if it has been mentioned but there is now a FAQ page on the Tesco website
http://faq.tescobank.com/help/change-centre/
More mealy mouthed claptrap that does not address a number of the main issues.
Even though I've cleared out the account I just tried to log on again to see what happened. Guess what, it still wants to send me a text message even though I'm using the same PC once again. No mention of that in the FAQs or why it's happening. So presumably anyone not using a mobile phone, or unable to input the number, cannot access the account even though they are using their own home computer.
Diabolical.
Come back, RBS, all is forgiven.No-one would remember the Good Samaritan if he'd only had good intentions. He had money as well.
The problem with socialism is that eventually you run out of other people's money.
Margaret Thatcher0 -
You are quite right, there is no excuse for not ringing back when promised. My point was that it wasn't their fault in the first place, and I imagine it must be hell in there. I suppose it is the same in any job, most do care but some don't give a toss. I have also emailed the CEO, I have not had a reply yet, not really expecting one.ANGLICANPAT wrote: »Bob Curtis, I have sympathy for some of the call centre staff, but there are also some there who couldnt give a fig. If I gave my word to ring someone back within minutes, Id make damn sure I did, yet Ive experienced two letting me down after personal assurances, in as many days. They cant help the technical shambles or long waits on the phone, but ringing back immediately as promised, they COULD do in my opinion.
Im sending my complaint email to the CEO as well. Im waiting till tomorrow to fire it off , incase my CHAPS doesnt go through and I want to add that to the complaint.0
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