Tesco Online Banking Inaccessible

GeorgeHowell

oldfella wrote: »

works OK for me with Firefox, have withdrawn everything until they sort themselves out. A few years ago I worked as a supplier of services to Tesco IT, and they are one of the most professional organisations in the country. I suspect this project was contracted out. Still no excuse, obvious signs of insufficient testing and planning for the switchover. It clearly should have been phased - to switch all the customers at the same time is extremely risky.

To say it's no excuse is putting it mildly. If they contracted this out then they must have been mad, given how fundamental it is to their business. The standard of IT in this country seems to be generally poor (maybe it is everywhere). Too many organisations use too many contractors, both in house and outside, who don't understand their business and don't have the same commitment to it as employees (hopefully) do. Every week I find myself cursing the 'nerds' over something at some point :- laborious or non-functioning security processes, websites down or very slow, poor website design & links that don't work, non functioning software, non-existent or misleading error messages, mistakes by computerised systems etc etc. Managements generally don't understand IT, don't take enough interest in it, and treat it as a relatively low priority.

GeorgeHowell

alanq wrote: »

The way to close the account is to call Customer Services. There is no way to close an account online and there was none prior to the recent changes.

I am writing to the head office to close it. If they don't react to that within a reasonable time then they'll get a formal complaint through their letterbox, recorded delivery, and we'll take it from there.

kermitfrog

You can get Freephone access to the helpline if you follow the procedure here -

https://forums.moneysavingexpert.com/discussion/3273854

.

alanq

GeorgeHowell wrote: »

To say it's no excuse is putting it mildly. If they contracted this out then they must have been mad, given how fundamental it is to their business.

On the contrary the problem is that they have brought it in house.

<Another key pillar of Tesco's IT strategy - which also gives the firm access to a vast skills pool - is the Hindustan Service Centre (HSC), a Bangalore-based captive facility that provides IT and business services.
"[HSC] is a fantastic capability for us. From an IT point of view, it just gives us all kinds of skills to build things, which can be used not just in the UK, but in other countries such as South Korea and China," said McNamara.
When Tesco acquired its banking subsidiary from partner Royal Bank of Scotland for £950m in 2008, it was expected the retailer would use HSC as a key resource for the core technology work supporting Tesco Bank.
"We built the new bank infrastructure in-house. Physically, that infrastructure is sitting in the UK, but it is managed and operated from the HSC in India, so we delivered on that promise," said McNamara.>


http://www.computerweekly.com/Articles/2011/05/18/246679/CIO-interview-Mike-McNamara-operations-development-amp-IT-director.htm

ANGLICANPAT

kermitfrog wrote: »

You can get Freephone access to the helpline if you follow the procedure here -

https://forums.moneysavingexpert.com/discussion/3273854

.

Problem with that is that you can hang on and hang on free for an hour, then it clicks off it would seem. Happened to me last night, and looking back, to a couple of others earlier in the thread. SO FRUSTRATING !!

pqrdef

Have to wonder if charged calls get prioritised over free calls.

Ifts

emesee wrote: »

The next box asks me for my new sort code. Is it their new Payee Sort Code (replacing 83-65-31) the same for all of us? If so can someone share it please?

I had a letter from Tesco (dated June 2001) telling me my new sort codes on my accounts with them, and that from 20th June I will have to use the new sort codes. There is no change to your account numbers.

My sort codes changed from:

Instant access savings: 83-65-31 > 40-64-04
Internet saver: 83.65.31 > 40-64-06

If you did not receive the letter about the sort code changes then If I was you to be 100% sure I would still confirm with Tesco's what your new sort code is, because another family members Tesco's savings account sort code has changed from:

Instant access savings: 83-65-15 > 40-64-02.

Tesco Personal Finance - Free Phone Number: 0800 7838 001

InkZ

pqrdef wrote: »

Have to wonder if charged calls get prioritised over free calls.

I was on hold for 1hr 5m last night on the 0845 so I don't think so.

Ifts

pqrdef wrote: »

Have to wonder if charged calls get prioritised over free calls.

I did not notice no difference in waiting times between using the 0800 number or the 08457 number. I don't think it makes any difference but if anything they would be more inclined to answer their 0800 calls first as it will be costing them, where as keeping customers on hold on their 08457 number is costing the customer.

pqrdef

alanq wrote: »

On the contrary the problem is that they have brought it in house

Sounds like HSC have written an entire new banking operation from scratch, and the customers are now beta-testing not just the website but the whole bank.

Scary.