Tesco Online Banking Inaccessible

MuddledOfMiddlesex

GeorgeHowell wrote: »

That's all true and sound advice. However it does not excuse Tesco one iota for the shambles that they have perpertrated. Even customers who might have had contingency plans in place would be well advised to think long and hard as to whether they want to continue to deal with an organisation that would treat them like this. I did, I have, and I'm out.

That's my feeling about it, too. As it happens I can probably reorganise things for now, but even with the best contingency planning, being unable to access money for weeks at a time (which is where I suspect we may be headed with this) is not something one can prepare for. I also received no advance notification for them of the changeover or the potential disruption or I definitely would have moved the money I needed sooner.

Ah, it brings back happy memories of Icesave days... Except that, fingers and toes crossed, presumably with Tesco being richer than the Queen, Bill Gates, etc etc, we will get our cash in the end.

InkZ

ChiefGrasscutter wrote: »

Well, I've read this thread with interest - though NOT as a Tesco user.
Yes, its a mess, Yes it shouldn't have happened.Yes I'm amazed they seem not (from what I'm reading here) checked it worked on all common fully released browsers.
Yes they sould have brought in extra capacity to deal with umpteen users all trying do do the upgrade all at once - such is human nature to want to access the new system as soon as its put in place.

However hopefully it has been a good life lesson to everyone caught out.
viz:
Things do not always go right
You should make plans for what happens if they go wrong
The more serious the effects of a mishap (ie money needed for house purchase) the more rigous should be your plans for alternatives (ie remove money to somewhere else before the chaos).

This will stand you in good stead when asked by your employer to carry out some project. All project go awry at some point and rapid remedial action is required to bring them back on course: as Tesco have discovered.

That's all well and good if you have enough money to cover these issues in different bank accounts with different banks. I don't....

pqrdef

MuddledOfMiddlesex wrote: »

I did manage to fill in my new details yesterday, but noticed the 'mobile' number they have for me is wrong.

I'd have thought, when you changed your mobile number, notifying your savings bank would be the first thing that would occur to you.

Me neither. Anyway, I thought, if I'm going to have to wait for a temporary PIN by snailmail, I can deprive myself of the joys of being on hold for an hour, and just re-register online.

Guess what? Not possible. I can fill the form in, but they've hidden the button to submit it, and replaced it with a message saying I have to phone.

So what if I'm allergic to phones? Many people are. It's supposed to be an internet account.

And to think, I was planning to move my Lloyds Vantage money to Tesco next week.

rail.link

I managed to login with the new details.

However, a test payment of £1 by FP to my Tesco account, sent yesterday, has yet to arrive. I used their new sort code and the same account number.

I'd be a bit wary of sending large sums !

Will update once the £1 arrives, if at all.

MuddledOfMiddlesex

pqrdef wrote: »

I'd have thought, when you changed your mobile number, notifying your savings bank would be the first thing that would occur to you.

Yep. Always texting and phoning my old chum Tesco Bank for a good chinwag.:eek: Trouble is, the number they seem to have as my mobile number - judging from the last four digits - is actually my old landline number. Which I would never have entered as a mobile number, honest. I've been phone and web banking for as long as systems have been available and I'm quite proficient at it now.

Bizarrely, I use the First Direct program which does show all your data from different accounts and banks and it manged to get me a balance amount once yesterday afternoon - first time since last week. Now it just hangs.

La la la. There aren't enough Club Card Points in the world to get Tesco out of this hole, eh?

oldfella

works OK for me with Firefox, have withdrawn everything until they sort themselves out. A few years ago I worked as a supplier of services to Tesco IT, and they are one of the most professional organisations in the country. I suspect this project was contracted out. Still no excuse, obvious signs of insufficient testing and planning for the switchover. It clearly should have been phased - to switch all the customers at the same time is extremely risky.

bobcurtis

gwapenut wrote: »

But rather than Tesco CEO Philip, is it not better to email that person on the Tesco Finance exec complaints team (link was posted a page or two back), as all the Tesco CEO did was to (very slowly) pass my details on to the Tesco Finance exec team ... so it will be quicker to use Tesco Finance email address (took 24 hours for mine to be resolved).

I have just e-mailed the CEO, not because I needed to but because it made me feel better that he is getting hassle. If we all e-mail him with our feelings perhaps he will understand what we have been through. I can access account ok now with IE9 compatibility. I have withdrawn all my money, but can not work out how to close the account on line. I am not going to try and ring the help desk!!!!

eaguk

MuddledOfMiddlesex wrote: »

Yep. Always texting and phoning my old chum Tesco Bank for a good chinwag.:eek: Trouble is, the number they seem to have as my mobile number - judging from the last four digits - is actually my old landline number. Which I would never have entered as a mobile number, honest. I've been phone and web banking for as long as systems have been available and I'm quite proficient at it now.

Bizarrely, I use the First Direct program which does show all your data from different accounts and banks and it manged to get me a balance amount once yesterday afternoon - first time since last week. Now it just hangs.

La la la. There aren't enough Club Card Points in the world to get Tesco out of this hole, eh?

This is exactly what happened to me - word for word. It really suggests there are basic, basic problems with the software itself, as well as the way the whole system has been set up. And then one feeds the other - a glitch like that means loads of folk will be needing help - the help is ONLY available on the phone because of the way the system has been set up - phone system crashes...and there you are, locked out.
I've just been on the phone with one of the general help folk you get if you call the 0800 number. She was super but could not of course do anything about the online banking. All she did was transfer almost all my money to our current account with a different bank. That won't get there for 2 days because it's over £10,000. I decided not to close the Tesco account altogether, for reasons others have suggested - good rates, accessability - but just left a few pounds in it. At least as of Monday (I hope!) I'll have access to my money.

alanq

http://www.bbc.co.uk/news/business-13888891

http://www.cio.co.uk/news/3287667/tesco-bank-issues-customers-with-emergency-guidance/

Any pretence that everything is fine and there have just been a few intermittent issues affecting a few customers is well and truly discredited.

alanq

bobcurtis wrote: »

I have withdrawn all my money, but can not work out how to close the account on line. I am not going to try and ring the help desk!!!!

The way to close the account is to call Customer Services. There is no way to close an account online and there was none prior to the recent changes.