EDF paperwork + cooling off period

ih8stress

Going through Moneysupermarket (Martin's link) last Sunday, I decided to switch from Eon Saveonline3 to EDF Fixed 2014. giving me 12 'cooling off' days to mull it over as it will be 24% increase for me:eek:

However, I am still waiting for the paperwork to come through. Am I correct in thinking the 12 days start from when I applied (last Sunday), and not when I receive the paperwork?

I'm also wondering how good EDF are, as there seems to be a few moans on here lately about contact problems etc. though the comparison site seemed to think they were okay.

Still not sure whether to switch - Eon Saveonline3 finishes the end of October so there will be termination fees as well. Decisions, decisions:(

HalloweenJack

the 12 days started when you said to eon ` i want to move` - the actual swicth process doesnt start till the end of that time.


and like every supplier you`ll allways hear the bad , whilst the good stories arnt ` vented` by angry of guildford are they

myself? been a happy EDF customer for 4 years - i phone `offpeak` when the hpones are quiet and get through quite quickly , and the ppl i speak to are usually allways helpful and polite; i changed from OS7 to fixed 2014 , but changed my mind and am now going with Fixed Saver V2 (fixed till sep 2012)

ih8stress

Thanks for your quick reply, halloweenjack. I haven't actually told Eon I want to move yet, I applied via moneysupermarket (martin's link), so hopefully Eon won't know until after the 12 day 'cooling off' period has passed.

As I would be going from a cheaper online tariff to a fixed tariff it is quite a hike for me. I did consider the 2012 one but thought Sept prices might be raised for winter - also cheaper to bail out in April 2012 if need be. (I know I'm paying more short-term but am hoping to keep it full-term with the option of cheaper exits if need be).

It's good to hear you haven't had any problems with them, though. Thanks

broxis11

I thought it was from the date of the letter, should it appear.

Gerrard_8_lfc

I have had the benefit of speaking to a nice girl at social media who has sorted out most of my issues, The customer service are quite good however waiting 30 - 40 minutes in "off peak" times is terrible, I am going for ScottishPower Direct I don't see prices going up again after these rises to the tune of £120 which is the difference between EDF Fixed V2 compared to SP Direct at my consumption.

ih8stress

Just bumping this to see if anyone knows when the cooling off period begins as I still haven't received any paperwork and it will be 12 days on Tuesday when I applied to switch through Moneysupermarket.

Thanks.

avocetgirl

ih8stress wrote: »

Just bumping this to see if anyone knows when the cooling off period begins as I still haven't received any paperwork and it will be 12 days on Tuesday when I applied to switch through Moneysupermarket.

Thanks.

I received paperwork for ours on Thursday after applying on the Wednesday of the previous week. The date on my letter was the date I applied for the transfer online but I did it through energyhelpline for some reason?! I've done my meter readings and requested a new bill already.

HTH

brewerdave

I signed online via Moneysupermarket on 8th June - the pack was dated the 10th and received on the 16th; only problem I have is that I've verified my email addy but the EDF site won't let me set up online account which is supposed to be a requirement!!

alanwsg

I was able to setup my online account as soon as I got my first letter (You need the account number). Can't actually do anything with it yet but I can see in the account details that it says "You switched to EDF on 10/6/11" which was the day I applied on-line.
I suspect E.ON will be informed 12 days after this, so I will go into my E.ON account and enter meter readings and get a bill on the 21st.

BTW, you get two letters & two account numbers ... confused me a lot to start with but they treat gas & electrickery separately.

brewerdave

alanwsg wrote: »

I was able to setup my online account as soon as I got my first letter (You need the account number). Can't actually do anything with it yet but I can see in the account details that it says "You switched to EDF on 10/6/11" which was the day I applied on-line.
I suspect E.ON will be informed 12 days after this, so I will go into my E.ON account and enter meter readings and get a bill on the 21st.

BTW, you get two letters & two account numbers ... confused me a lot to start with but they treat gas & electrickery separately.

Now I'M confused - I've had one letter with the welcome pack which says Dual fuel,one account number and gives the agreed DD ££s for both electricity and gas as seperate amounts. Why would they send out a second letter??
I've just tried to set up online access again,but its still referring me to phoneline because of technical problems?

alanwsg

Hmm .. checked again: I've definitely got two account numbers & two DD's, and the amounts for each of them are pretty much what I expected. This is for the Fixed s@ver 2 until Sep 2012.

Having researched on these forums before switching, I gather that while EDF are a good company to deal with, their on-line systems are ..... somewhat flaky!