MSE News: Scottish Power to hike energy prices

2010

Well after much debating on this thread and others, earlier this week I switched from Scottish Power`s OES12 to OES14

The result of the switch being that my electricity prices went up by NOTHING.

My gas prices at tier one went up 16.5% and on tier two by 21.5%

geordielass

Think I might change to SP OES14 too, according to Which it will save me £30. I'm currently on OES13. I could move to EDF fixed saver V2 which will save me £91 but I have been happy with Scottish Power for the many years I have been with them and it is a case of 'better the devil you know' for me.

PeteM1967

Gary1963 wrote: »

Finally decided to switch away from SP. As I only have a 15 day window once I advise them, when would you sugest I tell SP that I am rejecting their price rise given the 14 day cooling off period when switching. Also is it acceptable to email rather than call? Cheers.

Gary, when I initiated my switch away from SP I did the following:

- Determined the best tariff for my personal usage.

- Download my existing bills from SP so I have soft copies available for future reference.

- Then last Saturday I initiated the switch via a switch site. In my case I chose Simply Switch using the link from MSE as this would reward me with £40 cashback.

- I entered all the appropriate details into Simply Switch (they will require bank details as a new direct debit agreement will be required) and recieved the initial confirmation email in response. At this point I waited.

- Tuesday morning I had received an email from my new supplier (N Power) requesting that I setup an online account with them. This was my indication that the switch process was proceeding and that I should contact SP.

- I phoned SP and found there was a queue of over an hour so I requested a call back.

- The call back came at approximately the specified time and I was through to an adviser in about a minute. I explained to the adviser that I was rejecting the price rise and that I leaving based on research done using the switching sites etc.... As they realised that I had already looked into this they did not make too much of an effort to keep me but simply confirmed that there would be no exit fee for me.

I was lucky that for me with cashback and my personal usage I am able to fix with NPower on Go Fix 6 for approximately the same price as the best variable tariff - SP OES14. This made it a bit of a no brainer for me, especially as there is no guarantee that OES14 will stay cheap for long!

geordielass

Just rang SP and changed to OES14 from OES13.

Gave meter readings so the chap could do some calculations and he took my monthly payments down from £128 to £118 per month (think I was paying slightly too much anyway as they didn't drop when I changed to OES13).

Although the cost of OES14 is slightly more expensive compared to the current OES13 prices they will be cheaper come August when the prices go up.

He did say that OES14 prices are not effected in August but that's not to say they won't go up at a later date but I decided to bite the bullet and just go for it as I am sick of all the palaver now and just wanted it sorted.

I am just happy that I have made a decision and don't have to think about it for a while......hopefully anyway!

Swipe

PeteM1967 wrote: »

- Tuesday morning I had received an email from my new supplier (N Power) requesting that I setup an online account with them. This was my indication that the switch process was proceeding and that I should contact SP.

I did exactly the same. The email I got from npower asked me to set up an online account but doesn't provide me with the information I need to set it up, so I suppose I'll have to wait for that to come through. Seems a bit odd that they would send you a link so early and not supply you with the details to do anything with it.

PeteM1967

Swipe wrote: »

I did exactly the same. The email I got from npower asked me to set up an online account but doesn't provide me with the information I need to set it up, so I suppose I'll have to wait for that to come through. Seems a bit odd that they would send you a link so early and not supply you with the details to do anything with it.

Hi Swipe, there was a link in the email that takes you to the account setup page.

There I had to enter the following - logging name, password, surname and postcode.

The logging name and password are whatever you want them to be. I assume the surname and postcode where to authenticate against the application.

Once I had entered this I was informed it was succesful and that I would be contacted closer to the date via email to login and do some additional setup steps.

uptomyeyeballs

Got the 'before you leave' email from Scottish Power this morning, so they know I'm on my way :-)

saintscouple

saintscouple wrote: »

I've dived in while the option is still there, my online account will be restricted for the next 3 days whilst they process the change, so should find out if i got in then.

Haven't heard anything from SP, so just logged on to my account to see that the switch to Direct Oct 2012 has taken place, so i just got in there. This was my cheapest non-fix tariff option, and was lucky to get it seeing as i applied after SP made a press release announcing the the allocation for this tariff had been fullfilled.
Good to see my direct debit has remained the same at £65.10 a month also.

RobStaffs

uptomyeyeballs wrote: »

Got the 'before you leave' email from Scottish Power this morning, so they know I'm on my way :-)

Spent too much time on this now.It comes down to whether I want to fix for I year or 2.NPower do a competitive 1 year fixed price deal.Not too sure if I want to committ to 2 years with SP on the basis that there might be more competitive offers on the table next August 2012.Also SP have been slow to respond to my call back request.Just about to take the plunge and change over.

Swipe

PeteM1967 wrote: »

Hi Swipe, there was a link in the email that takes you to the account setup page.

There I had to enter the following - logging name, password, surname and postcode.

The logging name and password are whatever you want them to be. I assume the surname and postcode where to authenticate against the application.

Once I had entered this I was informed it was succesful and that I would be contacted closer to the date via email to login and do some additional setup steps.

Thanks for that Pete. Mine was slightly confusing because I am an ex-npower customer. When I clicked on the activation link none of the the details you described were available which orgnally confused me. I put in my email address and clicked the forgotten password link and was then able to log in and it the account was activated and I received a similar message to you. I then logged in and all my old billing history and address was already there. I assume they'll keep the old account number associated with my address.