Anyone else switching to EDF Fix Price 2014 ??

macman

Quidco or topcashback would have paid you £20 though...

Hockeynut

I think the site I did it through pay me £30 or £40 cashback though anyway. It's the suggested/recommended one here on the MSE site.

I hadn't realised it took so long to actually do the change. I think it said 4-8 weeks for the switch, I was expecting 1-2 weeks! lol Perhaps a little naive, but never done it before.

Is it worth checking with EDF that they have received it? As I would hate to find out in a couple of weeks time or something that they hadn't got it and I'd missed out on the deal cause they'd pulled it or something.

macman

energyhelpline doesn't pay you any commission. MSE is certainly one of the recommended sites for finding the best deal-but MSE then recommend that you use a cashback site for the actual switch.
4-5 weeks is entirely normal, you should get a confirmation email from EDF soon after signing up.

Hockeynut

macman wrote: »

energyhelpline doesn't pay you any commission. MSE is certainly one of the recommended sites for finding the best deal-but MSE then recommend that you use a cashback site for the actual switch.

Oh, I had this email after I ordered.

Dear Mr xyz,

Thank you for using energyhelpline.com to switch your Gas & Electricity (reference number #######).

Your cashback will be paid one to two months after your switch has gone live with the new supplier. It will either be credited to your bank account (if you gave us your bank details at the time of this application), or a cheque will be sent to your correspondence address.

And on this page http://www.moneysavingexpert.com/utilities/you-switch-gas-electricity it states:

Overall top comparison service. £15 cashback per switch

Our top pick, based on historical reliability, feedback and research, is Energyhelpline*, which pays £15 cashback (once) per switch whether separate gas and electricity or dual fuel.
Alternative top picks for freebies. £30 cash, £40 wine

For a dual fuel switch, which means getting gas and electricity from one provider, you can get bigger freebies (one per household). Yet don't assume dual fuel is always cheapest. Check whether getting separate gas and electricity can undercut it, as it often can.

£40 cashback: SimplySwitch*
£30 cashback: Moneysupermarket*
12 bottles of wine (worth c. £40): Uswitch*

With more work, you may be able to increase the cashback. See the cashback info link below.

macman wrote: »

4-5 weeks is entirely normal, you should get a confirmation email from EDF soon after signing up.

How long shall I wait for that email before chasing do you think?

travellerboy

Can anyone explain how EDF get 3stars for Customer Service?

In my recent experience they provide ZERO customer service, they never answer the phones and take 10days to reply to an EMail but always say they never received it.

Everything they touch they mess-up, I award them 3 Flying pigs.

backfoot

Jalexa a reliable poster said they answered the phone once and were polite.I think he was the first one ever to provide any feedback and he plumped for 3 stars.:cool:

I can't think or have heard of any other good reason.:D

victor2

travellerboy wrote: »

Can anyone explain how EDF get 3stars for Customer Service?

In my recent experience they provide ZERO customer service, they never answer the phones and take 10days to reply to an EMail but always say they never received it.

Everything they touch they mess-up, I award them 3 Flying pigs.

I wouldn't say it's zero for customer service - close, but not quite! In my experience they do answer the phone if you're prepared to wait long enough - a handsfree phone so that you can get on with your life while waiting for an answer is useful. Also in my experience they don't answer emails, other than the automated response saying they will get back to you within 10 days. They confirmed they had received my last one when I phoned after the 10 days was up, but could only apologise for it not having been answered. They also screwed up my direct debit when setting the account up. Other than that, they've been OK.

They are courteous and helpful when you eventually get them though.

jalexa

backfoot wrote: »

Jalexa a reliable poster said they answered the phone once and were polite.I think he was the first one ever to provide any feedback and he plumped for 3 stars.:cool:

I can't think or have heard of any other good reason.:D

I think there are a few of us who as consumers perhaps share a common objective of being determined to make a cost effective tariff choice work. Rather than the patently absurd "reply to an EMail but always say they never received it":doh: sweeping and out of date negativety of some (no not you backfoot) who seem prepared to leap from a fire into a frying pan.:doh:

For the record, while I *wanted* contact with Edf during the switch - because MyAccount would display a different status every day (hey now *I'm* being sweeping) - as it happened my switch worked 100% within the 4 to 6 weeks timeframe *without* having had *any* contact.

When the "woefully untested" billing direct debit subsystem doubled my electricity payment (not £1 for me) following a zero consumption reading, I made telephone contact after about 16 minutes and the issue was resolved. My second and only other telephone contact was to change my bank details and that was executed after a few minutes. Well we will see in a week or two.

The customer information system appears "woefully untested", but no better no worse than the bungled Tesco Bank migration. These things happen but shouldn't. No excuse. Recruiting 700 extra staff for a systems upgrade which was probably predicated on improved efficiency? That will hit the bottom line as I hope regulator penalty will also.

Not sure that I awarded 3 stars anywhere.

StevieJ

Do we have to wait for the individual letters (for gas and electricity) into our message box before we provide meter readings? I have had one for electricity and I have provided a reading but nothing for gas even though that status chart appears to be at the same point for both services.

macman

Every switch with EDF seems to take longer for gas, usually about a week or so-you should get the gas request before long.
The status chart is meaningless-the date it displays for 'on supply' is actually the date I signed up!
The individual messages will specify the actual on supply date (although in my case these were both different dates to those given by my outgoing suppliers by a day or two).